AI customer support features comparison:Cody AIvs Algomo
Cody AI and Algomo are both AI customer support tools designed to deflect support tickets by automating responses and handling customer inquiries. Cody AI offers a straightforward pricing structure with a cost of $29 per 1,000 tickets/chats and three usage tiers: Basic, Premium, and Advanced. The Basic plan is priced at $29 per month, the Premium at $99 per month, and the Advanced at $249 per month. However, Cody AI lacks certain features such as human handover, analytics/insights, AI email assistance, and email lead capture.
In contrast, Algomo charges $125 per 1,000 tickets/chats and provides three usage tiers: Starter, Pro, and Scale. The Starter plan costs $9 per month, the Pro plan is $49 per month, and the Scale plan is $499 per month. Algomo includes a broader range of features such as human handover, analytics/insights, AI email assistance, and email lead capture, positioning it as a more comprehensive solution for businesses seeking advanced functionalities in their customer support operations.
Full breakdown: All available features and pricing
| Feature | Cody AI | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $125 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Cody AI, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a variety of features, pricing plans, and capabilities aimed at improving the customer support experience.
AI Customer Support Features
All three platforms—Cody AI, Algomo, and My AskAI—provide AI customer support features, making them suitable for businesses looking to automate their customer service operations. However, while Cody AI focuses solely on customer support, Algomo and My AskAI also offer AI features specifically designed for support agents.
Pricing Plans
Cody AI's pricing starts at $29 per month for the Basic plan, going up to $249 per month for the Advanced plan. Algomo offers a more affordable entry point at $9 per month for the Starter plan, with its highest plan costing $499 per month. My AskAI's plans range from $60 per month for the Essentials plan to a customizable Enterprise plan, with a 30-day free trial available for all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
When it comes to the cost per 1,000 tickets or chats, Cody AI charges $29, Algomo charges $125, and My AskAI charges $99. This makes Cody AI the most cost-effective option per interaction, while Algomo is the most expensive.
Usage Tiers
Cody AI offers usage tiers based on credits, with the Basic plan providing 2,500 credits. Algomo's tiers are based on bot conversations per month, starting at 100 for the Starter plan. My AskAI offers 200 conversations per month in its Essentials plan, with additional conversations costing $0.10 each beyond the set limits.
Human Handover
Both Algomo and My AskAI support human handover, allowing complex queries to be transferred to human agents. Cody AI lacks this feature, which might be a limitation for businesses requiring seamless human intervention.
Conversation Analytics/Insights
Algomo and My AskAI both provide conversation analytics and insights, enabling businesses to track and analyze customer interactions. Cody AI does not offer this feature, potentially limiting its utility for data-driven decision-making.
AI Email Assistant and Email Lead Capture
Algomo and My AskAI include AI email assistants and email lead capture functionalities, which Cody AI does not offer. These features can be beneficial for businesses looking to streamline their email communications and capture potential leads.
Content Limits
Cody AI’s content limits vary by plan, with the Basic plan allowing up to 1,000 documents. Algomo’s limits are based on character count per workspace, starting at 10 million characters. My AskAI offers unlimited webpages and documents across all plans, automatically updated, providing greater flexibility and scalability.
Number of Chatbots/Agents
Cody AI offers a variable number of chatbots depending on the plan, with the Advanced plan supporting up to 50 bots. Algomo’s Scale plan supports unlimited bots, while My AskAI's Enterprise plan also offers unlimited bots, with additional modes for public and private use.
Integrations
Cody AI integrates with files and websites. Algomo offers a broader range of integrations, including public websites, support articles, and Slack channels. My AskAI provides extensive integrations, supporting various file types, cloud storage services, and customer service platforms like Zendesk and Intercom.
GDPR Compliance
Both Algomo and My AskAI are GDPR compliant, ensuring data protection and privacy standards are met. Cody AI does not offer GDPR compliance, which might be a consideration for businesses operating in regions with strict data protection laws.
Support
Support options vary across the platforms. Cody AI offers the same level of support across all plans. Algomo provides live chat for all plans, with additional support features for higher tiers. My AskAI offers tiered support, with the Enterprise plan including a dedicated success manager and Slack support.
AI Models and API Access
Cody AI and My AskAI utilize GPT-4o for their AI models, with My AskAI offering additional models like Claude and Gemini for its Enterprise plan. Algomo uses its proprietary models. All three platforms provide API access, allowing for custom integrations and functionality.
Conclusion
My AskAI stands out with its extensive integrations, unlimited content limits, and comprehensive support options, making it a robust choice for businesses seeking a versatile and scalable AI customer support solution.
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