Cody AI and Aidbase are AI customer support tools designed to help businesses deflect support tickets efficiently. Both platforms offer a similar pricing structure, charging $29 per 1,000 tickets or chats. Cody AI provides three usage tiers: Basic with 2,500 credits, Premium with 10,000 credits, and Advanced with 25,000 credits. Their price plans are set at $29 per month for Basic, $99 per month for Premium, and $249 per month for Advanced. However, Cody AI lacks features such as human handover, analytics/insights, AI email assistant, and email lead capture.
Aidbase, on the other hand, also has three usage tiers: Standard with 2,500 messages per month, Pro with 10,000 messages per month, and Expert with 100,000 messages per month. Their price plans are $29 per month for Standard, $99 per month for Pro, and $399 per month for Expert. Unlike Cody AI, Aidbase includes additional features such as an AI email assistant and email lead capture, but it similarly does not offer human handover or analytics/insights. This positions Aidbase as a potentially more versatile option for businesses seeking additional email-related functionalities.
| Feature | Cody AI | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $29 | $29 | $99 |
| Usage Tiers | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | No | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Cody AI pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Files (pdf, docx, ppts, txt files) Website | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Discord Zapier | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | All of the plans have the same level of support offered | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Claude 3.5 Sonnet | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Cody AI, Aidbase, and My AskAI are all AI-driven customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Cody AI, Aidbase, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and response quality.
Cody AI offers three pricing plans: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. Aidbase's pricing is similar with Standard at $29/month, Pro at $99/month, and Expert at $399/month. My AskAI's plans are Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Both Cody AI and Aidbase charge $29 per 1,000 tickets/chats. My AskAI, on the other hand, charges $99 per 1,000 tickets/chats, reflecting its advanced capabilities and additional features.
Cody AI's usage tiers range from 2,500 to 25,000 credits depending on the plan. Aidbase offers 2,500 messages per month in the Standard plan, 10,000 messages in the Pro plan, and 100,000 messages in the Expert plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human handover is a feature available only in My AskAI, allowing seamless transition from AI to human agents when necessary. This feature is not offered by Cody AI or Aidbase.
My AskAI provides conversation analytics and insights, enabling businesses to analyze and improve their customer support interactions. This feature is not available in Cody AI or Aidbase.
Both My AskAI and Aidbase offer AI email assistant and email lead capture functionalities. Cody AI does not provide these features.
Cody AI has content limits based on the plan, ranging from 1,000 documents to 25,000 documents and website pages. Aidbase's limits are based on training characters per month, from 2.5 million to 100 million. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Cody AI supports 3 to 50 bots depending on the plan. Aidbase offers 5 chatbots in the Standard and Pro plans, and 50 in the Expert plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Cody AI integrates with files and websites, while Aidbase integrates primarily with websites. My AskAI offers extensive integrations with various content and knowledge platforms (e.g., Google Drive, Notion, Confluence) and end-user platforms (e.g., Zendesk, Intercom, Slack, Teams).
Aidbase and My AskAI are GDPR compliant, while Cody AI is not. My AskAI offers tiered support, including web, email, video, and a dedicated success manager for Enterprise customers. Cody AI provides the same level of support across all plans, and Aidbase's support details are not provided.
Cody AI uses GPT-4o and Claude 3.5 Sonnet models, Aidbase uses GPT-3.5 and GPT-4, and My AskAI offers GPT-4o for Essentials and Pro plans, with additional models like Claude and Gemini for the Enterprise plan. All three platforms provide API access.
My AskAI distinguishes itself with features like AI for support agents, human handover, conversation analytics, and extensive integrations. Its pricing structure, although higher in some aspects, reflects the advanced capabilities and comprehensive support it offers.
