Pros and cons of using Cody AI for AI customer support

Introduction

Cody AI and My AskAI are AI customer support tools designed to help businesses deflect support tickets by automating responses and providing efficient customer service. Both platforms offer a range of features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

Both Cody AI and My AskAI offer AI customer support features, allowing businesses to automate their customer service processes. However, My AskAI extends its functionality by also offering AI features specifically designed for support agents, which Cody AI does not.

Pricing Plans

Cody AI offers three pricing plans: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. My AskAI's pricing plans include Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, which is not offered by Cody AI.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Cody AI charges $29, while My AskAI charges $99. This makes Cody AI more cost-effective in this specific metric.

Usage Tiers

Cody AI's usage tiers are based on credits, with 2,500 credits for Basic, 10,000 for Premium, and 25,000 for Advanced. My AskAI, on the other hand, offers Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. My AskAI also charges $0.10 per conversation beyond the set limits.

Human Handover

Human handover is a feature available in My AskAI but not in Cody AI. This allows for seamless transfer of conversations from the AI to human agents when necessary, enhancing the customer support experience.

Conversation Analytics/Insights

My AskAI provides conversation analytics and insights, a feature absent in Cody AI. This enables businesses to analyze customer interactions and improve their support strategies based on data-driven insights.

AI Email Assistant and Email Lead Capture

My AskAI includes an AI email assistant and email lead capture capabilities, which are not offered by Cody AI. These features can help businesses automate email responses and capture leads more efficiently.

Content Limits

Cody AI imposes content limits based on the pricing plan, with the Basic plan allowing 1,000 documents, Premium 10,000 documents and website pages, and Advanced 25,000 documents and website pages. My AskAI offers unlimited webpages and documents across all its plans, which are updated automatically.

Number of Chatbots/Agents

Cody AI allows for multiple bots depending on the plan: 3 bots for Basic, 15 for Premium, and 50 for Advanced. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.

Integrations

Cody AI supports integrations with files (pdf, docx, ppts, txt files) and websites. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.

GDPR Compliance

My AskAI is GDPR compliant, ensuring data protection and privacy, whereas Cody AI is not.

Support

Support levels vary between the two platforms. Cody AI offers the same level of support across all plans. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a dedicated success manager for Enterprise.

AI Models Available

Both platforms offer access to GPT-4o. Additionally, My AskAI provides access to Claude and Gemini models for its Enterprise plan, offering more flexibility in AI model selection.

API Access

Both Cody AI and My AskAI offer API access, allowing for integration with other systems and customization of the AI capabilities.

Conclusion

Cody AI and My AskAI both serve as robust AI customer support tools with distinct features and pricing structures. My AskAI provides additional functionalities such as AI features for support agents, human handover, conversation analytics, and more extensive integrations, making it a comprehensive solution for businesses looking to enhance their customer support operations.