Chatwith and Zipchat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chatwith offers a more cost-effective solution with a price of $24 per 1,000 tickets/chats, while Zipchat is priced at $86 for the same volume. Chatwith's pricing plans range from a free tier with 50 messages per month to a business plan starting at $59 per month for 3,000 messages. In contrast, Zipchat's plans start at $49 per month for 500 replies and go up to $499 per month for 6,000 replies, with an enterprise option available upon request.
Both platforms provide analytics and insights as well as email lead capture capabilities, but neither supports human handover or AI email assistants. Chatwith's usage tiers include a free plan, making it accessible for smaller businesses or those just starting out, while Zipchat caters to a broader range of business sizes with its more extensive and higher-priced plans. This positions Chatwith as a more budget-friendly option, whereas Zipchat may appeal to larger organizations with higher support demands.
| Feature | Chatwith | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $86 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Chatwith,Zipchat, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer interactions. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.
All three platforms, Chatwith, Zipchat, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which the other two competitors lack.
Chatwith offers a tiered pricing model with a free plan and two paid plans starting at $19/mo and $59/mo. Zipchat's pricing is more extensive, ranging from $49/mo to $499/mo, with an Enterprise option available upon request. My AskAI's pricing starts at $60 for the Essentials plan, $99 for Pro, and includes a 30-day free trial on all plans without requiring a credit card, making it a flexible option for users wanting to test the service.
The cost per 1,000 tickets/chats varies significantly across the platforms. Chatwith charges $24, Zipchat charges $86, and My AskAI charges $99. While My AskAI has the highest cost per 1,000 tickets, it provides additional features that might justify the higher price for some businesses.
Chatwith offers different message limits across its plans, with the highest tier allowing up to 3,000 messages per month. Zipchat's tiers range from 500 to 6,000 replies per month. My AskAI provides 200 conversations per month in its Essentials plan and 1,000 in its Pro plan, with the Enterprise plan offering unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the set limits, providing a clear path for scaling usage.
My AskAI is the only platform among the three that provides human handover capabilities, allowing for seamless transitions between AI and human agents. This feature is absent in both Chatwith and Zipchat, potentially limiting their effectiveness in complex support scenarios.
All three platforms offer conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions effectively.
My AskAI includes an AI email assistant, a feature not available in Chatwith or Zipchat. This can help automate email responses, further enhancing the efficiency of customer support operations.
All three platforms support email lead capture, helping businesses to gather potential customer information and improve their lead generation efforts.
Chatwith and Zipchat have specific content limits based on their pricing tiers. My AskAI, however, offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability for content management.
Chatwith and Zipchat limit the number of chatbots/agents based on their plans. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan, catering to businesses with varying needs for chatbot deployment.
None of the three platforms offer a hosted help center or chatbot flow builder, focusing instead on direct customer interaction capabilities.
Chatwith, Zipchat, and My AskAI support various content and knowledge integrations. My AskAI provides a more extensive list, including integrations with Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it a versatile choice for businesses with diverse integration needs.
All three platforms offer integrations with popular end-user services. My AskAI supports a wide range including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter, providing extensive connectivity options.
All three platforms are GDPR compliant, ensuring data privacy and security. However, none of them are SOC-2 compliant. In terms of support, My AskAI offers tiered support options depending on the plan, with the Enterprise plan providing
