Chatwith and Watermelon are AI customer support tools designed to deflect support tickets and enhance customer service efficiency through automation. Chatwith offers a competitive pricing model, charging $24 per 1,000 tickets or chats, with three usage tiers: Free, Standard, and Business. These tiers offer varying message limits and start at $0 per month for the Free plan, $19 per month for the Standard plan, and $59 per month for the Business plan. Chatwith includes features such as analytics and insights, and email lead capture, but lacks human handover and AI email assistant capabilities.
Watermelon, on the other hand, is positioned at a significantly higher price point of $522 per 1,000 tickets or chats. Its pricing plans are based on feature sets, with Basic starting from €149 per month, Premium from €299 per month, Business from €599 per month, and Enterprise from €1499 per month. Watermelon includes human handover, analytics and insights, and email lead capture, but does not offer an AI email assistant. The substantial price difference and the inclusion of human handover capabilities highlight Watermelon's focus on providing more comprehensive support features at a higher cost.
| Feature | Chatwith | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $522 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith, Watermelon, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing structures, and capabilities tailored to various business needs. Here, we compare these three solutions to provide a comprehensive understanding of their offerings.
All three platforms—Chatwith, Watermelon, and My AskAI—offer AI customer support features. These capabilities are fundamental to their core functionality, enabling automated responses and customer engagement.
While Chatwith does not offer AI features specifically for support agents, both Watermelon and My AskAI do. This makes Watermelon and My AskAI more versatile in enhancing both customer interactions and support agent efficiency.
Chatwith provides a range of pricing plans starting from a free tier to $59 per month for business users. Watermelon’s pricing is significantly higher, starting at €149 per month and going up to €1499 for enterprise solutions. My AskAI offers a middle ground with plans from $60 to $99 per month, plus an enterprise option priced on application, and a 30-day free trial on all plans without requiring a credit card.
In terms of cost-efficiency, Chatwith charges $24 per 1,000 tickets or chats, which is the lowest among the three. My AskAI charges $99, while Watermelon is the most expensive at $522 per 1,000 tickets or chats.
Chatwith offers usage tiers based on the number of messages, ranging from 50 messages per month on the free plan to 3,000 on the business plan. Watermelon’s usage is feature-based rather than message-based. My AskAI offers 200 conversations per month on the Essentials plan, scaling up to unlimited conversations on the Enterprise plan, with additional conversations priced at $0.10 each.
Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Chatwith does not provide this feature, which could be a limitation for businesses requiring human intervention.
All three platforms—Chatwith, Watermelon, and My AskAI—offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI stands out by offering an AI Email Assistant, a feature not available on Chatwith or Watermelon. This can be particularly useful for businesses looking to automate email responses in addition to chat.
All three platforms provide email lead capture capabilities, helping businesses gather and manage customer leads effectively.
Chatwith imposes no specific content limits on its free plan but limits characters on its paid plans. Watermelon offers unlimited channels across all tiers. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Chatwith allows up to two chatbots on its business plan. Watermelon offers up to 10 chatbots on its enterprise plan. My AskAI provides one chatbot with two modes (public and private) on its lower-tier plans and unlimited chatbots on its enterprise plan.
Watermelon is the only platform among the three to offer a hosted help center, which can be a valuable resource for businesses looking to centralize their support content.
None of the three platforms—Chatwith, Watermelon, or My AskAI—currently offer a chatbot flow builder.
Chatwith supports a range of integrations including websites, files, and APIs. Watermelon focuses on website and document integrations. My AskAI offers extensive integrations with various content sources such as Google Drive, Notion, Confluence, and more.
Chatwith integrates with platforms like Shopify, WooCommerce, and Slack. Watermelon supports social media and messaging platforms like Facebook Messenger and WhatsApp, with more integrations coming soon. My AskAI offers comprehensive integrations with platforms like Zendesk, Intercom, Slack, and various chat services.
All three platforms are GDPR compliant. None are SOC-2 compliant. In terms of support, Chatwith offers community and email support with varying response times. Watermelon provides extensive support including onboarding and custom training. My AskAI offers tiered support options, including priority support and a success manager for enterprise clients.
Chatwith uses GPT-3.5 Turbo and GPT-4 depending on the plan. Watermelon offers GPT-3.5 and GPT-4o models. My AskAI provides access to GPT-4o across all plans and offers additional models like Claude and Gemini for enterprise users.
All three platforms—Chatwith, Watermelon, and My AskAI—offer API access, allowing businesses to integrate their AI customer support solutions into their existing systems.
Chatwith, Watermelon, and My AskAI each offer robust AI customer support solutions with unique features and pricing structures. My AskAI stands out with its AI Email Assistant, extensive content integrations, and competitive pricing, making it a strong contender in the AI customer support market.
