Chatwith and Voiceflow are AI customer support tools designed to deflect support tickets by automating responses and streamlining customer interactions. Chatwith offers a tiered pricing structure with options ranging from a free plan that includes 50 messages per month to a business plan starting at $59 per month for 3,000 messages. The cost per 1,000 tickets or chats is $24. Chatwith provides analytics and insights, as well as email lead capture capabilities, but lacks human handover and an AI email assistant.
Voiceflow, on the other hand, structures its pricing based on monthly AI token usage, with plans ranging from the free Sandbox tier, which includes 100,000 monthly AI tokens, to the Enterprise tier with unlimited tokens and custom pricing. The Pro plan is priced at $50 per month, and the Teams plan is $625 per month. Like Chatwith, Voiceflow includes analytics and insights and email lead capture but does not offer human handover or an AI email assistant. Voiceflow's cost per 1,000 tickets or chats is provided on application (POA), indicating a more tailored pricing approach for higher usage tiers.
| Feature | Chatwith | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith, Voiceflow, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing plans, and capabilities. This summary compares these three tools to help you understand their positions in the market.
All three platforms—Chatwith, Voiceflow, and My AskAI—provide AI customer support features. These capabilities are essential for automating and improving customer service interactions.
Only My AskAI offers AI features specifically designed for support agents. This includes tools that assist human agents in their tasks, providing a more integrated support experience.
Chatwith offers three pricing plans: Free ($0/month), Standard (starting at $19/month), and Business (starting at $59/month). Voiceflow's plans range from Sandbox (Free) to Pro ($50/month), Teams ($625/month), and Enterprise (custom pricing). My AskAI has three plans: Essentials ($60/month), Pro ($99/month), and Enterprise (Price on Application), with a 30-day free trial available on all plans without requiring a credit card.
Chatwith charges $24 per 1,000 tickets/chats, while My AskAI charges $99. Voiceflow's pricing for this metric is available on application (POA).
Chatwith's usage tiers vary from 50 messages per month for the Free plan to 3,000 messages per month for the Business plan. Voiceflow offers 100k monthly AI tokens for the Sandbox plan, scaling up to unlimited tokens for the Enterprise plan. My AskAI provides 200 conversations per month for the Essentials plan and 1,000 conversations per month for the Pro plan, with additional conversations costing $0.10 each.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary.
All three platforms—Chatwith, Voiceflow, and My AskAI—offer conversation analytics and insights, helping businesses understand and optimize their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available with Chatwith or Voiceflow.
All three platforms support email lead capture, enabling businesses to gather potential customer information through AI interactions.
Chatwith's content limits are set at 10,000,000 characters for both Standard and Business plans. Voiceflow's limits range from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatwith allows 1-2 chatbots depending on the plan. Voiceflow offers 2 agents in the Sandbox plan, scaling to unlimited agents in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the three platforms offer a hosted help center as part of their features.
Voiceflow includes a chatbot flow builder, whereas Chatwith and My AskAI do not.
Chatwith integrates with websites, files (PDF, DOCX, TXT), services and APIs, and YouTube. Voiceflow supports websites, files, sitemaps, and third-party software like Zendesk Help Center. My AskAI offers a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatwith integrates with various platforms such as Google Sheets, Zapier, Shopify, WooCommerce, and Slack. Voiceflow supports WhatsApp, Discord, Slack, Telegram, and more. My AskAI offers extensive integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various messaging platforms through Intercom/Zendesk.
All three platforms are GDPR compliant. Voiceflow also holds SOC-2 compliance, which Chatwith and My AskAI do not.
Chatwith offers community support for all plans, with email support varying by plan. Voiceflow provides email and priority support depending on the plan, with account managers for Enterprise users. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated Slack and Success Manager support for Enterprise users.
Chatwith uses GPT-3.5 Turbo and GPT-4 models depending on the plan. Voiceflow supports all large language models (LLMs). My AskAI uses GPT-4o for Essentials and Pro plans, and offers additional models like Claude and Gemini for Enterprise users.
All three platforms—Chatwith, Voiceflow, and My AskAI—offer API access, enabling businesses to integrate their AI customer support features into other systems and workflows.
