Chatwith and Userlike are AI customer support tools designed to deflect support tickets by automating responses and capturing leads. Chatwith offers three pricing plans: Free, Standard, and Business, with costs starting at $0, $19, and $59 per month respectively. The tool charges $24 per 1,000 tickets or chats and provides analytics and email lead capture, but lacks a human handover feature and an AI email assistant. Its usage tiers range from 50 messages per month on the Free plan to 3,000 messages per month on the Business plan.
Userlike, on the other hand, provides unlimited conversations across all its usage tiers, which include Free, Team, Corporate, and Flex plans. Pricing starts at $0 for the Free plan, $130 per month for the Team plan, and $350 per month for the Corporate plan, with custom pricing for the Flex plan. Additional features such as WhatsApp Campaigns and additional users come at extra costs. Similar to Chatwith, Userlike also offers analytics and email lead capture but does not support human handover or an AI email assistant. Pricing for 1,000 tickets or chats is provided on an as-needed basis (POA).
| Feature | Chatwith | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets, enhancing customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Chatwith, Userlike, and My AskAI, provide AI customer support features. However, My AskAI stands out by offering additional AI features specifically designed for support agents, which Chatwith and Userlike do not.
Chatwith offers a tiered pricing structure starting from a free plan, with paid plans ranging from $19 to $59 per month. Userlike also has a free plan, with premium plans starting at $130 per month and going up to custom pricing for enterprise needs. My AskAI's pricing starts at $60 per month, with a 30-day free trial available on all plans, making it accessible without upfront commitment.
The cost of AI per 1,000 tickets/chats varies significantly across the platforms. Chatwith charges $24, while My AskAI charges $99. Userlike does not specify this cost, indicating it may be provided on a quote basis.
Chatwith offers usage tiers based on the number of messages per month, with the highest tier allowing 3,000 messages. Userlike provides unlimited conversations across all paid plans. My AskAI offers 200 to 1,000 conversations per month in its lower tiers, with unlimited conversations available in its enterprise plan, and charges $0.10 per conversation beyond the set limits.
My AskAI supports human handover, a feature not available in Chatwith or Userlike. This allows seamless transition from AI to human agents when necessary, enhancing customer experience.
All three platforms offer conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI is unique in offering an AI email assistant, a feature not available in Chatwith or Userlike. This can help automate and streamline email responses, further reducing the workload on human agents.
All three platforms support email lead capture, enabling businesses to gather potential customer information efficiently.
Chatwith has specific content limits on its paid plans, while Userlike does not provide detailed information on content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Chatwith limits the number of chatbots to one or two, depending on the plan. Userlike does not specify the number of chatbots or agents. My AskAI offers one chatbot with two modes (public and private) in its lower tiers and unlimited chatbots in its enterprise plan, providing scalability for larger businesses.
None of the three platforms offer a hosted help center, which could be a consideration for businesses looking for this feature.
Userlike includes a chatbot flow builder, a feature not available in Chatwith or My AskAI. This allows businesses to create customized conversation flows for their chatbots.
Chatwith integrates with various content and knowledge sources, including websites, files, and YouTube. Userlike integrates with FAQ documents, customer service transcripts, and other knowledge bases. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and more, making it highly versatile.
Chatwith and Userlike both offer integrations with popular platforms like WhatsApp and Telegram. My AskAI provides a broad range of integrations, including Zendesk, Intercom, HubSpot, Slack, and many others, offering extensive connectivity options.
All three platforms are GDPR compliant, ensuring data protection and privacy. None are SOC-2 compliant. Support varies, with Chatwith offering community and email support, Userlike providing G
