Chatwith and Userdesk are AI customer support tools designed to deflect support tickets and streamline customer interactions. Both platforms offer tiered pricing structures and capabilities tailored to different business needs. Chatwith's pricing starts from a free tier allowing 50 messages per month, scaling up to a Business plan at $59 per month for 3,000 messages. Userdesk also starts with a free tier but offers more extensive usage options, including an Enterprise plan at $499 per month for 100,000 messages.
Both Chatwith and Userdesk charge $24 per 1,000 tickets or chats and include email lead capture features. However, Chatwith provides analytics and insights, which Userdesk does not. Neither platform supports human handover or includes an AI email assistant. Userdesk offers additional flexibility with more usage tiers and an option to remove branding for an extra fee, positioning it as a more scalable solution for larger enterprises.
| Feature | Chatwith | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $24 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith,Userdesk, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities that cater to various business needs.
All three platforms—Chatwith, Userdesk, and My AskAI—offer AI customer support features. This includes automation of customer interactions to reduce the workload on human agents.
While Chatwith does not provide AI features specifically for support agents, My AskAI includes these capabilities, enhancing the support agents' efficiency. Userdesk's offering in this area is to be confirmed (TBC).
Chatwith offers three pricing tiers: Free, Standard starting at $19/month, and Business starting at $59/month. Userdesk's plans range from Free to Enterprise, with intermediate tiers like Hobby at $19/month and Pro at $99/month. My AskAI offers Essentials at $60, Pro at $99, and Enterprise with a price on application (POA), with a 30-day free trial available for all plans without requiring a credit card.
Both Chatwith and Userdesk charge $24 per 1,000 tickets or chats, while My AskAI charges $99 for the same.
Chatwith allows 50 messages per month on the Free plan, scaling up to 3,000 messages/month on the Business plan. Userdesk offers 30 AI messages on the Free plan, increasing to 100,000 AI messages/month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, with unlimited conversations on the Enterprise plan, and charges $0.10 per conversation beyond the limits.
My AskAI supports human handover, a feature not available in Chatwith and Userdesk, allowing seamless transition from AI to human agents when necessary.
Both Chatwith and My AskAI offer conversation analytics and insights, which are not available with Userdesk.
My AskAI includes an AI email assistant feature, which is absent in both Chatwith and Userdesk.
All three platforms—Chatwith, Userdesk, and My AskAI—provide email lead capture capabilities.
Chatwith's Business plan allows up to 10,000,000 characters. Userdesk's Enterprise plan supports up to 50,000,000 training words. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatwith offers up to 2 chatbots on the Business plan. Userdesk's Enterprise plan supports up to 50 chatbots. My AskAI provides unlimited chatbots on the Enterprise plan, with two modes (public and private) on the Essentials and Pro plans.
None of the three platforms offer a hosted help center or chatbot flow builder.
Chatwith integrates with websites, various file types, and services like YouTube. Userdesk supports websites, PDF files, Notion pages, and sitemap.xml. My AskAI offers extensive integrations with websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatwith integrates with platforms like Shopify, WooCommerce, WordPress, and Slack. Userdesk supports WordPress, Shopify, Webflow, and Slack. My AskAI provides extensive integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp and Messenger via Intercom/Zendesk.
All three platforms are GDPR compliant but not SOC-2 compliant. Chatwith offers community support with varying email response times based on the plan. Userdesk's support details are not provided. My AskAI offers web and email support on the Essentials plan, with priority and video support on the Pro plan, and Slack and Success Manager support on the Enterprise plan.
Chatwith uses GPT-3.5 Turbo and GPT-4 models. Userdesk offers GPT-3.5 and GPT-4 across its plans. My AskAI utilizes GPT-4o and provides option
