Chatwith and Stonly are AI customer support tools designed to deflect support tickets by providing automated assistance to users. Chatwith offers a tiered pricing model with a free plan for up to 50 messages per month, a Standard plan at $19 per month for 2,000 messages, and a Business plan at $59 per month for 3,000 messages. The cost per 1,000 tickets or chats is $24. Chatwith includes features such as analytics and insights, and email lead capture, but does not support human handover or provide an AI email assistant.
Stonly, on the other hand, does not provide specific usage tiers or a set price per 1,000 tickets or chats, instead offering a price on application (POA) model. Its pricing plans start at $124 per month for the Starter plan, $249 per month for the Business plan, and custom pricing for the Enterprise plan. Stonly also includes analytics and insights but lacks features such as human handover, AI email assistant, and email lead capture. This positions Chatwith as a more budget-friendly option with specific usage tiers, while Stonly appears to target a higher-end market with customizable solutions.
| Feature | Chatwith | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Chatwith pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation and intelligent responses. Each platform offers a unique set of features, pricing models, and capabilities tailored to different business needs.
All three platforms—Chatwith, Stonly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which neither Chatwith nor Stonly offer. This additional capability can significantly enhance the efficiency and effectiveness of support teams.
Chatwith offers three pricing tiers: Free, Standard starting at $19/month, and Business starting at $59/month. Stonly's plans are considerably more expensive, with the Starter plan at $124/month, Business at $249/month, and custom pricing for Enterprise. My AskAI's pricing is more competitive, with Essentials at $60/month, Pro at $99/month, and Enterprise available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
For AI services per 1,000 tickets/chats, Chatwith charges $24, while Stonly's pricing is not provided and likely varies based on custom plans. My AskAI charges $99, reflecting its use of advanced AI models like GPT-4o, which may justify the higher cost.
Chatwith's usage tiers range from 50 messages/month on the Free plan to 3,000 messages/month on the Business plan. My AskAI offers 200 conversations/month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits. Stonly does not provide specific usage tiers.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Chatwith or Stonly, giving My AskAI an edge in providing comprehensive customer support.
All three platforms offer conversation analytics and insights, enabling businesses to monitor and improve their customer interactions based on data-driven insights.
My AskAI uniquely offers an AI email assistant, a feature absent in both Chatwith and Stonly. This capability can streamline email responses and improve efficiency in handling email inquiries.
Both Chatwith and My AskAI offer email lead capture capabilities, while Stonly does not. This feature can be crucial for businesses looking to expand their customer base through automated lead generation.
Chatwith has specific content limits based on the plan, with up to 10,000,000 characters on the Standard and Business plans. My AskAI offers unlimited webpages and documents across all plans, automatically updating content limits, which can be particularly advantageous for content-heavy businesses. Stonly does not provide detailed information on content limits.
Chatwith allows one chatbot on the Free and Standard plans and two on the Business plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Stonly does not specify the number of chatbots or agents.
Stonly is the only platform that offers a hosted help center, a feature not available in Chatwith or My AskAI. This can be beneficial for businesses looking to provide a centralized knowledge base for their customers.
None of the three platforms—Chatwith, Stonly, or My AskAI—offer a chatbot flow builder, indicating a potential area for future development.
Chatwith integrates with various content sources like websites, files, and services, and offers end-user integrations with platforms like Google Sheets, Zapier, and Shopify. Stonly's integrations are limited to Segment, Zapier, Freshpaint, and Rudderstack. My AskAI provides extensive content integrations, including Google Drive, Notion, and Salesforce, and end-user integrations with platforms like Zendesk, Intercom, and Slack, making it highly versatile.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, My AskAI offers comprehensive support options, including web, email, video, and a dedicated success manager for Enterprise plans. Chatwith and Stonly have varying support levels, with Chatwith offering community and email support, and Stonly providing priority support and a dedicated account executive for Enterprise plans.
Chatwith uses GPT-3.5 Turbo and GPT-4 models depending on the plan, while Stonly does not specify its AI models. My AskAI utilizes advanced models like GPT-4o, Claude, and Gemini, offering flexibility and cutting-edge AI capabilities. All three platforms provide API access, facilitating integration with other systems.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional capabilities for support agents, competitive pricing, extensive integrations, and advanced AI models. These features position My AskAI as a versatile and comprehensive solution in the AI customer support market.
