Chatwith and SiteGPT are AI customer support tools designed to help businesses deflect support tickets and manage customer interactions more efficiently. Chatwith offers a tiered pricing model with a free plan allowing up to 50 messages per month, and paid plans starting at $19 per month for 2,000 messages and $59 per month for 3,000 messages. The cost per 1,000 tickets or chats is $24. Chatwith includes features such as analytics and insights, and email lead capture, but does not support human handover or an AI email assistant.
SiteGPT, on the other hand, provides a more extensive range of usage tiers, starting with the Starter plan at $49 per month for 4,000 messages, and scaling up to the Enterprise plan with unlimited messages starting at $999 per month. The cost per 1,000 tickets or chats is slightly higher at $25. SiteGPT offers similar features to Chatwith, including analytics and insights, and email lead capture, but also supports human handover, which could be crucial for complex customer interactions. Additionally, SiteGPT has options for removing branding and purchasing extra messages for an additional fee.
| Feature | Chatwith | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $25 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith,SiteGPT, andMy AskAIare AI customer support tools designed to deflect support tickets by providing automated responses and assisting support agents. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms offer AI customer support features, ensuring automated assistance is available to handle customer inquiries. However,Chatwithdoes not provide AI features specifically designed for support agents, whereasSiteGPTandMy AskAIdo, making them more versatile in enhancing the efficiency of support teams.
Chatwithoffers a range of pricing plans starting from a free tier with limited features, followed by Standard and Business plans starting at $19 and $59 per month, respectively.SiteGPThas a higher entry point, with the Starter plan at $49 per month, scaling up to the Enterprise plan starting at $999 per month. Additional features like branding removal and extra messages come at an extra cost.My AskAIpositions itself with three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the three.Chatwithcharges $24,SiteGPT$25, andMy AskAI$99. This higher cost for My AskAI may reflect the additional features and integrations it offers.
Chatwithprovides a free tier with 50 messages per month, scaling up to 3,000 messages for its Business plan.SiteGPToffers more generous limits starting at 4,000 messages per month for its Starter plan, going up to unlimited messages for the Enterprise plan.My AskAIoffers 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with an additional cost of $0.10 per conversation beyond the limits.
BothSiteGPTandMy AskAIinclude the capability for human handover, a crucial feature for seamless customer support transitions.Chatwithlacks this feature, potentially limiting its effectiveness in complex support scenarios.
All three platforms provide conversation analytics and insights, enabling businesses to track performance and optimize their customer support processes.
My AskAIstands out by offering an AI email assistant, a feature not available inChatwithorSiteGPT. This can be a significant advantage for businesses looking to streamline email support.
ChatwithandSiteGPThave specific content limits based on their pricing tiers, whileMy AskAIoffers unlimited webpages and documents across all plans, which are automatically updated. This can be particularly beneficial for businesses with extensive content needs.
Chatwithoffers up to two chatbots in its highest tier, whileSiteGPTprovides up to unlimited chatbots in its Enterprise plan.My AskAIoffers one chatbot with two modes (public and private) in its lower tiers, scaling to unlimited chatbots in the Enterprise plan.
ChatwithandSiteGPTsupport various content and knowledge integrations, butMy AskAIoffers a more extensive range, including integrations with Zendesk, Intercom, Salesforce, and more. This makes My AskAI highly adaptable to different business environments.
Chatwithintegrates with platforms like Shopify, WooCommerce, and Slack.SiteGPTsupports integrations with Google Chat, Messenger, and Zendesk.My AskAIprovides a comprehensive list of integrations, including website, Zendesk, Intercom, Slack, Teams, and many more, making it a versatile choice for businesses with diverse integration needs.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support,My AskAIoffers more extensive support options, including priority web, email, video support for Pro users, and dedicated Slack channels and success managers for Enterprise users.
Chatwithuses GPT-3.5 Turbo and GPT-4 depending on the plan.SiteGPTutilizes GPT-4o.My AskAIoffers GPT-4o across all plans, with Enterprise users having the option to choose from additional models like Claude and Gemini.
All three platforms provide API access, allowing for custom integrations and extended functionality.
My AskAIdistinguishes itself with a robust feature set, extensive integrations, and flexible support options, making it a competitive choice in the AI customer support market. While it has a higher price per 1,000 tickets/chats, the additional capabilities and comprehensive support may justify the cost for businesses seeking a versatile and powerful AI support solution.
