AI customer support features comparison: Chatwith vs SiteGPT

Overview

Chatwith, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated responses and assisting support agents. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.

Key Features

All three platforms offer AI customer support features, ensuring automated assistance is available to handle customer inquiries. However, Chatwith does not provide AI features specifically designed for support agents, whereas SiteGPT and My AskAI do, making them more versatile in enhancing the efficiency of support teams.

Pricing Plans

Chatwith offers a range of pricing plans starting from a free tier with limited features, followed by Standard and Business plans starting at $19 and $59 per month, respectively. SiteGPT has a higher entry point, with the Starter plan at $49 per month, scaling up to the Enterprise plan starting at $999 per month. Additional features like branding removal and extra messages come at an extra cost. My AskAI positions itself with three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly among the three. Chatwith charges $24, SiteGPT $25, and My AskAI $99. This higher cost for My AskAI may reflect the additional features and integrations it offers.

Usage Tiers

Chatwith provides a free tier with 50 messages per month, scaling up to 3,000 messages for its Business plan. SiteGPT offers more generous limits starting at 4,000 messages per month for its Starter plan, going up to unlimited messages for the Enterprise plan. My AskAI offers 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both SiteGPT and My AskAI include the capability for human handover, a crucial feature for seamless customer support transitions. Chatwith lacks this feature, potentially limiting its effectiveness in complex support scenarios.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to track performance and optimize their customer support processes.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Chatwith or SiteGPT. This can be a significant advantage for businesses looking to streamline email support.

Content Limits

Chatwith and SiteGPT have specific content limits based on their pricing tiers, while My AskAI offers unlimited webpages and documents across all plans, which are automatically updated. This can be particularly beneficial for businesses with extensive content needs.

Number of Chatbots/Agents

Chatwith offers up to two chatbots in its highest tier, while SiteGPT provides up to unlimited chatbots in its Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its lower tiers, scaling to unlimited chatbots in the Enterprise plan.

Integrations

Chatwith and SiteGPT support various content and knowledge integrations, but My AskAI offers a more extensive range, including integrations with Zendesk, Intercom, Salesforce, and more. This makes My AskAI highly adaptable to different business environments.

End User Integrations

Chatwith integrates with platforms like Shopify, WooCommerce, and Slack. SiteGPT supports integrations with Google Chat, Messenger, and Zendesk. My AskAI provides a comprehensive list of integrations, including website, Zendesk, Intercom, Slack, Teams, and many more, making it a versatile choice for businesses with diverse integration needs.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, My AskAI offers more extensive support options, including priority web, email, video support for Pro users, and dedicated Slack channels and success managers for Enterprise users.

AI Models

Chatwith uses GPT-3.5 Turbo and GPT-4 depending on the plan. SiteGPT utilizes GPT-4o. My AskAI offers GPT-4o across all plans, with Enterprise users having the option to choose from additional models like Claude and Gemini.

API Access

All three platforms provide API access, allowing for custom integrations and extended functionality.

Conclusion

My AskAI distinguishes itself with a robust feature set, extensive integrations, and flexible support options, making it a competitive choice in the AI customer support market. While it has a higher price per 1,000 tickets/chats, the additional capabilities and comprehensive support may justify the cost for businesses seeking a versatile and powerful AI support solution.