Chatwith and Neople are AI customer support tools designed to deflect support tickets efficiently. Chatwith offers a more cost-effective solution with a price of $24 per 1,000 tickets or chats, compared to Neople's significantly higher rate of $334 for the same volume. Chatwith's pricing plans are tiered, starting from a free plan with 50 messages per month, progressing to a Standard plan at $19 per month for 2,000 messages, and a Business plan at $59 per month for 3,000 messages. Additionally, Chatwith provides analytics and insights and includes email lead capture capabilities, although it lacks a human handover feature and an AI email assistant.
Neople, on the other hand, does not provide detailed information on usage tiers, human handover, analytics, or email lead capture. Its pricing plans are considerably higher, starting at €1500 per month for the Junior plan, €2500 for the Medior plan, and an additional €1000 for the Senior plan. Both Chatwith and Neople do not offer an AI email assistant. While Chatwith appears to provide more detailed information and features at a lower cost, Neople's lack of detailed feature disclosure makes it difficult to compare comprehensively.
| Feature | Chatwith | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $334 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Chatwith pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
In the competitive landscape of AI customer support tools aimed at deflecting support tickets, three prominent players are Chatwith, Neople, and My AskAI. Each of these platforms offers unique features, pricing structures, and capabilities that cater to different business needs. This summary provides an objective comparison to help understand the positioning of My AskAI relative to Chatwith and Neople.
Chatwith and My AskAI both offer AI customer support features, making them suitable for businesses looking to automate customer interactions. Neople, on the other hand, does not provide these features, focusing instead on AI capabilities for support agents.
Neople and My AskAI both offer AI features aimed at assisting support agents, enhancing their efficiency. Chatwith does not provide these features, positioning itself solely as a customer-facing solution.
Chatwith offers a tiered pricing model with a free plan and paid plans starting at $19 per month. Neople's pricing is significantly higher, with plans starting at €1500 per month. My AskAI provides a middle-ground with its Essentials plan at $60, Pro plan at $99, and Enterprise plan available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which is a significant advantage for potential users to test the service.
When it comes to the cost per 1,000 tickets or chats, Chatwith is the most cost-effective at $24, followed by My AskAI at $99. Neople is the most expensive at $334, making it less accessible for smaller businesses with high ticket volumes.
Chatwith provides different usage tiers based on the plan, with the highest being 3,000 messages per month. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits. Neople does not specify its usage tiers.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Chatwith does not offer this feature, and it is not specified for Neople.
Both Chatwith and My AskAI provide conversation analytics and insights, which are crucial for optimizing customer interactions. Neople does not specify whether it offers this feature.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatwith or Neople, enhancing its utility for comprehensive customer support.
Both Chatwith and My AskAI offer email lead capture capabilities, a useful feature for converting interactions into potential sales leads. This feature is not specified for Neople.
Chatwith has specific content limits based on the plan, with a maximum of 10,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, providing greater flexibility. Neople does not provide information on content limits.
Chatwith allows up to two chatbots on its highest plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans and unlimited chatbots on the Enterprise plan. Neople does not specify the number of chatbots or agents.
None of the platforms offer a hosted help center, indicating that businesses will need to integrate with other systems for this functionality.
All three platforms lack a chatbot flow builder, which may require businesses to use other tools for designing conversational flows.
Chatwith supports integrations with various content sources like websites, files, and YouTube. My AskAI offers a broader range of integrations including Google Drive, Notion, Confluence, and more, providing greater flexibility in knowledge management. Neople does not specify its integrations.
Chatwith and My AskAI both offer extensive integrations for end users, including popular platforms like Slack, WhatsApp, and Zapier. My AskAI also supports integrations with Zendesk, Intercom, and HubSpot, among others. Neople does not provide information on end-user integrations.
All three platforms are GDPR compliant, ensuring data protection and privacy. Neople is the only one that is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.
Chatwith offers community support and varying email response times b
