AI customer support features comparison: Chatwith vs Neople

Introduction

In the competitive landscape of AI customer support tools aimed at deflecting support tickets, three prominent players are Chatwith, Neople, and My AskAI. Each of these platforms offers unique features, pricing structures, and capabilities that cater to different business needs. This summary provides an objective comparison to help understand the positioning of My AskAI relative to Chatwith and Neople.

AI Customer Support Features

Chatwith and My AskAI both offer AI customer support features, making them suitable for businesses looking to automate customer interactions. Neople, on the other hand, does not provide these features, focusing instead on AI capabilities for support agents.

AI Features for Support Agents

Neople and My AskAI both offer AI features aimed at assisting support agents, enhancing their efficiency. Chatwith does not provide these features, positioning itself solely as a customer-facing solution.

Pricing Plans

Chatwith offers a tiered pricing model with a free plan and paid plans starting at $19 per month. Neople's pricing is significantly higher, with plans starting at €1500 per month. My AskAI provides a middle-ground with its Essentials plan at $60, Pro plan at $99, and Enterprise plan available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which is a significant advantage for potential users to test the service.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Chatwith is the most cost-effective at $24, followed by My AskAI at $99. Neople is the most expensive at $334, making it less accessible for smaller businesses with high ticket volumes.

Usage Tiers

Chatwith provides different usage tiers based on the plan, with the highest being 3,000 messages per month. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits. Neople does not specify its usage tiers.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Chatwith does not offer this feature, and it is not specified for Neople.

Conversation Analytics/Insights

Both Chatwith and My AskAI provide conversation analytics and insights, which are crucial for optimizing customer interactions. Neople does not specify whether it offers this feature.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Chatwith or Neople, enhancing its utility for comprehensive customer support.

Email Lead Capture

Both Chatwith and My AskAI offer email lead capture capabilities, a useful feature for converting interactions into potential sales leads. This feature is not specified for Neople.

Content Limits

Chatwith has specific content limits based on the plan, with a maximum of 10,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, providing greater flexibility. Neople does not provide information on content limits.

Number of Chatbots/Agents

Chatwith allows up to two chatbots on its highest plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans and unlimited chatbots on the Enterprise plan. Neople does not specify the number of chatbots or agents.

Hosted Help Centre

None of the platforms offer a hosted help center, indicating that businesses will need to integrate with other systems for this functionality.

Chatbot Flow Builder

All three platforms lack a chatbot flow builder, which may require businesses to use other tools for designing conversational flows.

Integrations (Content/Knowledge)

Chatwith supports integrations with various content sources like websites, files, and YouTube. My AskAI offers a broader range of integrations including Google Drive, Notion, Confluence, and more, providing greater flexibility in knowledge management. Neople does not specify its integrations.

Integrations (End Users)

Chatwith and My AskAI both offer extensive integrations for end users, including popular platforms like Slack, WhatsApp, and Zapier. My AskAI also supports integrations with Zendesk, Intercom, and HubSpot, among others. Neople does not provide information on end-user integrations.

Compliance

All three platforms are GDPR compliant, ensuring data protection and privacy. Neople is the only one that is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.

Support

Chatwith offers community support and varying email response times based on the plan. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated support including Slack and a success manager for Enterprise. Neople's support details are not specified.

AI Models Available

Chatwith uses GPT-3.5 Turbo and GPT-4 depending on the plan. My AskAI utilizes GPT-4o across all plans and offers additional models like Claude and Gemini for the Enterprise plan. Neople does not specify the AI models it uses.

API Access

Both Chatwith and My AskAI offer API access, allowing for custom integrations and extended functionality. Neople's API access is not specified.

Conclusion

In summary, My AskAI offers a balanced mix of features, pricing, and integrations, making it a versatile choice for businesses looking to enhance their customer support with AI. While Chatwith provides a cost-effective solution, it lacks some advanced features like human handover and AI email assistance. Neople, with its higher pricing, may cater to larger enterprises but lacks transparency in several key areas.