Chatwith and LiveHelpNow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chatwith offers a tiered pricing model, starting with a free plan that includes 50 messages per month, and scaling up to a Business plan at $59 per month for 3,000 messages. It charges $24 per 1,000 tickets or chats. Key features include analytics and insights, and email lead capture, though it lacks a human handover and AI email assistant capabilities.
LiveHelpNow, on the other hand, provides a more comprehensive suite of services with various pricing plans based on specific functionalities. The pricing per 1,000 tickets or chats is not openly provided and is determined on a POA (Price on Application) basis. Notable features include human handover, analytics and insights, and email lead capture. Its service offerings are segmented, with live chat and texting, ticket management, and knowledge base each priced at $21 per agent, while advanced features like the chatbot and Hue AI are priced at $95 and $300 per month, respectively. This makes LiveHelpNow a potentially more customizable but also more complex and possibly more expensive solution compared to Chatwith.
| Feature | Chatwith | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers a variety of features, pricing plans, and capabilities, catering to different business needs.
All three platforms—Chatwith, LiveHelpNow, and My AskAI—offer AI customer support features. However, only LiveHelpNow and My AskAI extend their AI capabilities to support agents, providing a more comprehensive solution for customer service teams.
Chatwith offers three pricing tiers: Free, Standard starting at $19 per month, and Business starting at $59 per month. LiveHelpNow's pricing is more segmented, with individual costs for different features like live chat, ticket management, and AI capabilities, making it potentially more expensive depending on the selected features. My AskAI provides three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Chatwith charges $24 per 1,000 tickets/chats, while LiveHelpNow's pricing is on a per-agent basis and not explicitly provided. My AskAI charges $99 per 1,000 tickets/chats, positioning itself as a premium service with advanced features.
Chatwith's usage tiers range from 50 messages per month on the Free plan to 3,000 messages per month on the Business plan. LiveHelpNow does not provide specific usage tiers. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 conversations per month on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
Only LiveHelpNow and My AskAI support human handover, allowing seamless transition from AI to human agents. Chatwith does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support processes.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatwith or LiveHelpNow. This can be particularly useful for businesses looking to streamline their email support.
All three platforms—Chatwith, LiveHelpNow, and My AskAI—offer email lead capture, aiding businesses in collecting and managing leads effectively.
Chatwith's Standard and Business plans have a content limit of 10,000,000 characters, while the Free plan does not specify a limit. LiveHelpNow does not provide specific content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it highly scalable.
Chatwith allows for 1 chatbot on the Free and Standard plans and 2 chatbots on the Business plan. LiveHelpNow does not specify the number of chatbots/agents. My AskAI offers 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
LiveHelpNow is the only platform that offers a hosted help center, providing a centralized knowledge base for customer support. Chatwith and My AskAI do not offer this feature.
None of the three platforms—Chatwith, LiveHelpNow, or My AskAI—offer a chatbot flow builder, which could be a consideration for businesses needing custom conversation flows.
Chatwith integrates with websites, files (PDF, DOCX, TXT), and services/APIs, and provides Q&A and YouTube integration. LiveHelpNow supports website, documents, and help center integration. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it a versatile choice for businesses with diverse content sources.
Chatwith supports integrations with platforms like Google Sheets, Zapier, Shopify, WooCommerce, and Slack. LiveHelpNow's integrations can be found on their website. My AskAI offers a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Fres
