AI customer support features comparison: Chatwith vs LiveHelpNow

Overview

Chatwith, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each platform offers a variety of features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

All three platforms—Chatwith, LiveHelpNow, and My AskAI—offer AI customer support features. However, only LiveHelpNow and My AskAI extend their AI capabilities to support agents, providing a more comprehensive solution for customer service teams.

Pricing Plans

Chatwith offers three pricing tiers: Free, Standard starting at $19 per month, and Business starting at $59 per month. LiveHelpNow's pricing is more segmented, with individual costs for different features like live chat, ticket management, and AI capabilities, making it potentially more expensive depending on the selected features. My AskAI provides three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

Chatwith charges $24 per 1,000 tickets/chats, while LiveHelpNow's pricing is on a per-agent basis and not explicitly provided. My AskAI charges $99 per 1,000 tickets/chats, positioning itself as a premium service with advanced features.

Usage Tiers

Chatwith's usage tiers range from 50 messages per month on the Free plan to 3,000 messages per month on the Business plan. LiveHelpNow does not provide specific usage tiers. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 conversations per month on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

Only LiveHelpNow and My AskAI support human handover, allowing seamless transition from AI to human agents. Chatwith does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support processes.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Chatwith or LiveHelpNow. This can be particularly useful for businesses looking to streamline their email support.

Email Lead Capture

All three platforms—Chatwith, LiveHelpNow, and My AskAI—offer email lead capture, aiding businesses in collecting and managing leads effectively.

Content Limits

Chatwith's Standard and Business plans have a content limit of 10,000,000 characters, while the Free plan does not specify a limit. LiveHelpNow does not provide specific content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it highly scalable.

Number of Chatbots/Agents

Chatwith allows for 1 chatbot on the Free and Standard plans and 2 chatbots on the Business plan. LiveHelpNow does not specify the number of chatbots/agents. My AskAI offers 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre

LiveHelpNow is the only platform that offers a hosted help center, providing a centralized knowledge base for customer support. Chatwith and My AskAI do not offer this feature.

Chatbot Flow Builder

None of the three platforms—Chatwith, LiveHelpNow, or My AskAI—offer a chatbot flow builder, which could be a consideration for businesses needing custom conversation flows.

Integrations (Content/Knowledge)

Chatwith integrates with websites, files (PDF, DOCX, TXT), and services/APIs, and provides Q&A and YouTube integration. LiveHelpNow supports website, documents, and help center integration. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it a versatile choice for businesses with diverse content sources.

Integrations (End Users)

Chatwith supports integrations with platforms like Google Sheets, Zapier, Shopify, WooCommerce, and Slack. LiveHelpNow's integrations can be found on their website. My AskAI offers a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter, providing extensive connectivity options.

Compliance

All three platforms are GDPR compliant, ensuring data protection and privacy. None of the platforms are SOC-2 compliant.

Support

Chatwith offers community support for the Free plan, with email support response times improving with higher tiers. LiveHelpNow does not specify support options. My AskAI provides web and email support for Essentials, priority support and video assistance for Pro, and dedicated Slack and success manager support for Enterprise, ensuring robust customer service.

AI Models Available

Chatwith uses GPT-3.5 Turbo for the Standard plan and GPT-4 for the Business plan. LiveHelpNow does not specify the AI models used. My AskAI utilizes GPT-4o across all plans, with additional options for Claude and Gemini on the Enterprise plan, offering advanced AI capabilities.

API Access

All three platforms—Chatwith, LiveHelpNow, and My AskAI—offer API access, enabling custom integrations and extended functionality.

Conclusion

In summary, My AskAI stands out with its comprehensive AI features for support agents, extensive integrations, AI email assistant, and robust support options. While Chatwith and LiveHelpNow offer competitive features, My AskAI's advanced capabilities and flexible pricing make it a strong contender in the AI customer support market.