Chatwith and LivechatAI are AI customer support tools designed to deflect support tickets by providing automated responses and assistance. Chatwith offers a more cost-effective solution with a price of $24 per 1,000 tickets or chats, compared to LivechatAI's $55 for the same volume. Chatwith's pricing plans include a free tier with 50 messages per month, a Standard plan starting at $19 per month for 2,000 messages, and a Business plan starting at $59 per month for 3,000 messages. LivechatAI, on the other hand, has a free tier with 100 GPT-4 messages, and its paid plans range from $39 per month for 3,000 GPT-3.5 messages to $389 per month for unlimited messages.
Both platforms provide analytics and insights, as well as email lead capture capabilities. However, LivechatAI offers human handover functionality, which Chatwith lacks. Neither platform includes an AI email assistant. Chatwith positions itself as a more budget-friendly option with essential features for small to medium-sized businesses, while LivechatAI caters to users who require more advanced capabilities and higher message limits, reflected in its higher pricing tiers.
| Feature | Chatwith | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $55 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith,LivechatAI, andMy AskAIare AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing plans tailored to different business needs.
All three platforms—Chatwith, LivechatAI, and My AskAI—provide AI customer support features. However, LivechatAI and My AskAI extend their functionalities to support agents, offering tools that assist human agents in handling customer inquiries more effectively. Chatwith does not offer these additional AI features for support agents.
Chatwith offers a tiered pricing structure with a free plan and paid plans starting at $19 per month. LivechatAI's pricing is more extensive, starting with a free plan and scaling up to $389 per month for the Expert plan. My AskAI provides a simplified pricing model with plans starting at $60 per month, and all plans include a 30-day free trial without requiring a credit card.
Chatwith is the most cost-effective in terms of AI pricing per 1,000 tickets/chats at $24. LivechatAI charges $55, while My AskAI has the highest rate at $99 per 1,000 tickets/chats.
Chatwith's usage tiers range from 50 messages per month for the free plan to 3,000 messages per month for the Business plan. LivechatAI offers more generous limits, with unlimited messages available in the Advanced and Expert plans. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatwith does not offer this feature.
All three platforms—Chatwith, LivechatAI, and My AskAI—include conversation analytics and insights, providing valuable data to optimize customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatwith or LivechatAI. This can significantly enhance email-based customer support.
Each platform supports email lead capture, helping businesses gather and manage customer leads efficiently.
Chatwith and LivechatAI have specified content limits, with Chatwith capping at 10,000,000 characters for paid plans and LivechatAI offering unlimited content in higher-tier plans. My AskAI offers unlimited webpages and documents across all plans, automatically updating content limits.
Chatwith allows up to 2 chatbots on its Business plan. LivechatAI offers up to 10 AI bots on its Expert plan. My AskAI provides 1 chatbot with public and private modes on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on AI-driven customer interactions.
Chatwith integrates with websites, files, and YouTube, among others. LivechatAI supports websites, files, and sitemaps. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a more comprehensive solution for knowledge management.
Chatwith and LivechatAI offer various integrations with platforms like Slack, WhatsApp, and Zapier. My AskAI provides an extensive range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, and social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant. None are SOC-2 compliant. In terms of support, Chatwith offers community support and varying email response times based on the plan. LivechatAI provides live chat support on paid plans. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support including a success manager on the Enterprise plan.
Chatwith uses GPT-3.5 Turbo and GPT-4 models. LivechatAI supports GPT-4, Llama, Mistral, and Claude. My AskAI offers GPT-4 across all plans, with additional models like Claude and Gemini available on the Enterprise plan. All three platforms provide API access.
While all three platforms—Chatwith, LivechatAI, and My AskAI—offer robust AI customer support features, My AskAI distinguishes itself with its extensive integrations, AI email assistant, and flexible support options, making it a comprehensive solution for businesses looking to enhance their customer support capabilities.
