AI customer support features comparison: Chatwith vs LivechatAI

AI Customer Support Tools Overview

Chatwith, LivechatAI, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing plans tailored to different business needs.

AI Customer Support Features

All three platforms—Chatwith, LivechatAI, and My AskAI—provide AI customer support features. However, LivechatAI and My AskAI extend their functionalities to support agents, offering tools that assist human agents in handling customer inquiries more effectively. Chatwith does not offer these additional AI features for support agents.

Pricing Plans

Chatwith offers a tiered pricing structure with a free plan and paid plans starting at $19 per month. LivechatAI's pricing is more extensive, starting with a free plan and scaling up to $389 per month for the Expert plan. My AskAI provides a simplified pricing model with plans starting at $60 per month, and all plans include a 30-day free trial without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Chatwith is the most cost-effective in terms of AI pricing per 1,000 tickets/chats at $24. LivechatAI charges $55, while My AskAI has the highest rate at $99 per 1,000 tickets/chats.

Usage Tiers

Chatwith's usage tiers range from 50 messages per month for the free plan to 3,000 messages per month for the Business plan. LivechatAI offers more generous limits, with unlimited messages available in the Advanced and Expert plans. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatwith does not offer this feature.

Conversation Analytics/Insights

All three platforms—Chatwith, LivechatAI, and My AskAI—include conversation analytics and insights, providing valuable data to optimize customer interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Chatwith or LivechatAI. This can significantly enhance email-based customer support.

Email Lead Capture

Each platform supports email lead capture, helping businesses gather and manage customer leads efficiently.

Content Limits

Chatwith and LivechatAI have specified content limits, with Chatwith capping at 10,000,000 characters for paid plans and LivechatAI offering unlimited content in higher-tier plans. My AskAI offers unlimited webpages and documents across all plans, automatically updating content limits.

Number of Chatbots/Agents

Chatwith allows up to 2 chatbots on its Business plan. LivechatAI offers up to 10 AI bots on its Expert plan. My AskAI provides 1 chatbot with public and private modes on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on AI-driven customer interactions.

Integrations (Content/Knowledge)

Chatwith integrates with websites, files, and YouTube, among others. LivechatAI supports websites, files, and sitemaps. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a more comprehensive solution for knowledge management.

Integrations (End Users)

Chatwith and LivechatAI offer various integrations with platforms like Slack, WhatsApp, and Zapier. My AskAI provides an extensive range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, and social media platforms via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant. None are SOC-2 compliant. In terms of support, Chatwith offers community support and varying email response times based on the plan. LivechatAI provides live chat support on paid plans. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support including a success manager on the Enterprise plan.

AI Models Available and API Access

Chatwith uses GPT-3.5 Turbo and GPT-4 models. LivechatAI supports GPT-4, Llama, Mistral, and Claude. My AskAI offers GPT-4 across all plans, with additional models like Claude and Gemini available on the Enterprise plan. All three platforms provide API access.

Conclusion

While all three platforms—Chatwith, LivechatAI, and My AskAI—offer robust AI customer support features, My AskAI distinguishes itself with its extensive integrations, AI email assistant, and flexible support options, making it a comprehensive solution for businesses looking to enhance their customer support capabilities.