Chatwith and Kommunicate are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chatwith offers a more cost-effective solution with a price of $24 per 1,000 tickets/chats, compared to Kommunicate's $84 for the same volume. Chatwith's pricing plans include a free tier allowing 50 messages per month, a Standard plan starting at $19 per month for 2,000 messages, and a Business plan starting at $59 per month for 3,000 messages. Kommunicate, on the other hand, provides a Lite plan at $100 per month for 1,000 messages, an Advanced plan at $200 per month for 5,000 messages, and custom pricing for their Enterprise tier.
Both platforms offer analytics and insights, as well as email lead capture capabilities. However, a notable difference is that Kommunicate includes human handover functionality, allowing seamless transition from AI to human agents, which Chatwith lacks. Neither platform currently offers an AI email assistant. These features and pricing structures position Chatwith as a more budget-friendly option, whereas Kommunicate offers more advanced capabilities suitable for larger-scale operations.
| Feature | Chatwith | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $84 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith, Kommunicate, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each offers distinct features and pricing structures, catering to different business needs and scales.
All three platforms—Chatwith, Kommunicate, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI capabilities specifically for support agents. This additional feature can enhance the efficiency and effectiveness of human agents, making My AskAI a more versatile option.
Chatwith provides a free tier and paid plans starting at $19 per month, with the highest tier at $59 per month. Kommunicate's pricing begins at $100 per month for the Lite plan, going up to $200 for the Advanced plan, with custom pricing for the Enterprise tier. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on application (POA). Notably, My AskAI includes a 30-day free trial on all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets or chats, Chatwith is the most affordable at $24, followed by Kommunicate at $84. My AskAI is priced at $99, reflecting its advanced AI capabilities and additional features.
Chatwith offers tiered usage limits, with the free plan allowing 50 messages per month and the highest plan permitting 3,000 messages. Kommunicate provides 1,000 messages in its Lite plan and 5,000 in the Advanced plan, with custom limits for Enterprise. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan. Additional conversations are charged at $0.10 each.
Both Kommunicate and My AskAI support human handover, enabling seamless transitions from AI to human agents when necessary. Chatwith lacks this feature, which may limit its effectiveness in certain customer support scenarios.
All three platforms—Chatwith, Kommunicate, and My AskAI—provide conversation analytics and insights, helping businesses track and optimize their customer interactions.
My AskAI is the only platform among the three that offers an AI email assistant, adding another layer of automation and support for customer interactions via email.
All three platforms support email lead capture, a crucial feature for converting customer interactions into potential sales leads.
Chatwith and Kommunicate have specified content limits, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates. This flexibility can be particularly beneficial for businesses with extensive content needs.
Chatwith offers up to 2 chatbots in its highest plan. Kommunicate's chatbot limits are not specified, while My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center, focusing instead on chatbot and AI-driven support solutions.
Kommunicate includes a chatbot flow builder, allowing businesses to design and customize their chatbot interactions. Chatwith and My AskAI do not offer this feature.
All three platforms provide extensive integrations with various content and knowledge sources. My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more, offering greater flexibility compared to Chatwith and Kommunicate.
My AskAI offers numerous integrations for end-user interactions, including Zendesk, Intercom, Slack, Teams, and various social media platforms. Chatwith and Kommunicate also support multiple integrations, but My AskAI's extensive list provides broader connectivity options.
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