AI customer support features comparison:Chatwithvs Helpkit
Chatwith and Helpkit are AI customer support tools designed to help businesses deflect support tickets and manage customer interactions more efficiently. Chatwith offers a tiered pricing structure: a free plan with 50 messages per month, a Standard plan starting at $19 per month for 2,000 messages, and a Business plan starting at $59 per month for 3,000 messages. The cost per 1,000 tickets or chats is $24. Chatwith includes features such as analytics and insights, and email lead capture, but does not support human handover or provide an AI email assistant.
Helpkit, on the other hand, charges $49 per 1,000 tickets or chats and offers various pricing plans, including a Starter plan at $19 per month, a Business plan at $39 per month, and a Professional plan at $79 per month. Additionally, Helpkit offers a dedicated AI Chatbot plan for $49 per month. Similar to Chatwith, Helpkit provides analytics and insights and email lead capture, but also lacks human handover and an AI email assistant. The lack of specified usage tiers for Helpkit may require potential users to contact the company for more detailed information on limits and allowances.
Full breakdown: All available features and pricing
| Feature | Chatwith | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $49 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
AI Customer Support Tools Overview
Chatwith, Helpkit, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer interactions. They offer varying features, pricing plans, and capabilities tailored to different business needs. This summary provides a comparative analysis of these three platforms, focusing on their key features and benefits.
AI Customer Support Features
All three platforms—Chatwith, Helpkit, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency. However, My AskAI also provides AI features specifically designed for support agents, which is not available in Chatwith or Helpkit.
Pricing Plans
Chatwith offers a tiered pricing model with a free plan and paid plans starting at $19 per month for the Standard plan and $59 per month for the Business plan. Helpkit's pricing ranges from $19 per month for the Starter plan to $79 per month for the Professional plan, with an additional AI Chatbot plan at $49 per month. My AskAI's pricing starts at $60 per month for the Essentials plan and goes up to $99 per month for the Pro plan, with an Enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Cost Efficiency
When it comes to AI pricing per 1,000 tickets or chats, Chatwith charges $24, Helpkit charges $49, and My AskAI charges $99. Despite the higher cost, My AskAI offers advanced capabilities that may justify the expense for businesses requiring robust AI support.
Usage Tiers and Limits
Chatwith provides different usage tiers, with the free plan allowing 50 messages per month, the Standard plan allowing 2,000 messages, and the Business plan allowing 3,000 messages. My AskAI has usage tiers based on conversations, with the Essentials plan covering 200 conversations per month, the Pro plan covering 1,000 conversations, and the Enterprise plan offering unlimited conversations. Helpkit does not provide specific usage tiers.
Human Handover and Additional Features
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary, a feature not available in Chatwith or Helpkit. Additionally, My AskAI includes an AI email assistant, enhancing its support capabilities beyond chat interactions.
Conversation Analytics and Insights
All three platforms offer conversation analytics and insights, providing valuable data to improve customer interactions and support efficiency.
Email Lead Capture
Email lead capture is a common feature across Chatwith, Helpkit, and My AskAI, enabling businesses to gather potential customer information effectively.
Content and Chatbot Limits
Chatwith imposes content limits based on the plan, while My AskAI offers unlimited webpages and documents across all plans. The number of chatbots or agents varies, with Chatwith offering up to two chatbots in the Business plan, and My AskAI offering one chatbot with two modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Helpkit does not specify content or chatbot limits.
Hosted Help Centre and Chatbot Flow Builder
Helpkit is the only platform that provides a hosted help centre. None of the three platforms offer a chatbot flow builder.
Integrations
Chatwith and My AskAI provide extensive integrations with various content sources, services, and end-user platforms. Chatwith supports websites, files, YouTube, and several other platforms, while My AskAI offers integrations with Google Drive, Notion, Confluence, SharePoint, and many more. Helpkit's integrations are limited to Notion for content and websites for end-users.
Compliance and Support
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with Chatwith offering community and email support based on the plan, while My AskAI provides web, email, and priority support, with additional options for Enterprise users.
AI Models and API Access
Chatwith uses different AI models based on the plan, including GPT-3.5 Turbo and GPT-4. Helpkit uses GPT-4, while My AskAI offers advanced AI models like GPT-4o, Claude, and Gemini. Both Chatwith and My AskAI provide API access, while Helpkit does not.
Conclusion
My AskAI stands out with its comprehensive AI features for support agents, human handover capability, AI email assistant, and extensive integrations. While it has a higher price per 1,000 tickets/chats, its advanced features and support options may provide significant value for businesses seeking robust AI customer support solutions.
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