AI customer support features comparison: Chatwith vs HappyChat AI

Overview

Chatwith, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets by offering automated assistance. Each platform provides a range of features and pricing plans to cater to different business needs. This summary compares their key features, pricing, and capabilities to help understand My AskAI's position in the market relative to its competitors.

AI Customer Support Features

All three platforms offer AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, a capability not confirmed for HappyChat AI and absent in Chatwith.

Pricing Plans

Chatwith offers three pricing plans: Free, Standard starting at $19 per month, and Business starting at $59 per month. HappyChat AI provides a broader range of options with five plans: Free, Starter at $19 per month, Growth at $49 per month, Pro at $99 per month, and an Enterprise Plan at $399 per month. My AskAI offers three plans: Essentials at $60, Pro at $99, and an Enterprise plan with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, which can be advantageous for new users.

AI Pricing per 1,000 Tickets/Chats

Both Chatwith and HappyChat AI charge $24 per 1,000 tickets/chats, while My AskAI charges a higher rate of $99. This higher cost may reflect the additional capabilities and integrations offered by My AskAI.

Usage Tiers

Chatwith and HappyChat AI both offer a free tier with 50 messages per month. Chatwith’s Standard and Business plans provide 2,000 and 3,000 messages per month, respectively. HappyChat AI offers more generous usage tiers, with the Growth plan allowing 5,000 messages and the Pro plan 10,000 messages per month. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan 1,000 conversations, and the Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary. This can be crucial for handling complex queries that require human intervention.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, which can help automate responses to email inquiries, further reducing the workload on human agents.

Email Lead Capture

All three platforms offer email lead capture capabilities, allowing businesses to gather potential customer information through interactions with the AI.

Content Limits

Chatwith and HappyChat AI have specific content limits depending on the plan. Chatwith's Standard and Business plans offer up to 10,000,000 characters, while HappyChat AI's tiers range from 20 to 10,000 source pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.

Number of Chatbots/Agents

Chatwith provides one chatbot in its Free and Standard plans and two in the Business plan. HappyChat AI offers from one chatbot in the Free plan up to 50 in the Enterprise plan. My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan, making it a more scalable option for larger businesses.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or chatbot flow builder, focusing instead on direct AI interactions.

Integrations (Content/Knowledge)

Chatwith integrates with websites, various file types, and YouTube. HappyChat AI supports websites, files, and sitemaps. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a more comprehensive solution for content and knowledge management.

Integrations (End Users)

Chatwith integrates with a variety of platforms including Zapier, Shopify, WooCommerce, and Slack. HappyChat AI supports integrations with Wordpress, Webflow, Shopify, and WhatsApp, with more coming soon. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms, making it highly versatile for different business needs.

Compliance and Support

All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, whereas Chatwith and My AskAI are not. In terms of support, Chatwith offers community and email support depending on the plan. HappyChat AI provides chat and email support, with priority support and account management in higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success management for Enterprise customers.

AI Models Available

Chatwith uses GPT-3.5 Turbo in the Standard plan and GPT-4 in the Business plan. HappyChat AI uses GPT-3 in most plans and GPT-4 in higher tiers. My AskAI utilizes GPT-4o across all plans, with additional options like Claude and Gemini in the Enterprise plan, providing access to advanced AI models.

API Access

All three platforms offer API access, enabling custom integrations and extended functionalities.

Conclusion

In summary, My AskAI offers a robust set of features and integrations, particularly excelling in areas like AI features for support agents, human handover, and extensive content and end-user integrations. While its pricing per 1,000 tickets/chats is higher, the comprehensive capabilities and flexibility it offers can justify the cost for businesses seeking a scalable and versatile AI customer support solution.