Chatwith and HappyChat AI are AI customer support tools designed to deflect support tickets by automating customer interactions. Both platforms offer similar pricing for handling 1,000 tickets or chats, set at $24. They also provide free usage tiers with a limit of 50 messages per month and include analytics and insights features, which help businesses track and optimize their customer support performance. Neither platform supports human handover or includes an AI email assistant, but both offer email lead capture capabilities.
Chatwith offers three pricing plans: Free, Standard starting at $19 per month for up to 2,000 messages, and Business starting at $59 per month for up to 3,000 messages. On the other hand, HappyChat AI provides a broader range of usage tiers and pricing plans, including Starter at $19 per month for 2,000 messages, Growth at $49 per month for 5,000 messages, Pro at $99 per month for 10,000 messages, and an Enterprise Plan at $399 per month for 50,000 messages. This makes HappyChat AI more scalable for businesses with varying support needs compared to Chatwith.
| Feature | Chatwith | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $24 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets by offering automated assistance. Each platform provides a range of features and pricing plans to cater to different business needs. This summary compares their key features, pricing, and capabilities to help understand My AskAI's position in the market relative to its competitors.
All three platforms offer AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, a capability not confirmed for HappyChat AI and absent in Chatwith.
Chatwith offers three pricing plans: Free, Standard starting at $19 per month, and Business starting at $59 per month. HappyChat AI provides a broader range of options with five plans: Free, Starter at $19 per month, Growth at $49 per month, Pro at $99 per month, and an Enterprise Plan at $399 per month. My AskAI offers three plans: Essentials at $60, Pro at $99, and an Enterprise plan with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, which can be advantageous for new users.
Both Chatwith and HappyChat AI charge $24 per 1,000 tickets/chats, while My AskAI charges a higher rate of $99. This higher cost may reflect the additional capabilities and integrations offered by My AskAI.
Chatwith and HappyChat AI both offer a free tier with 50 messages per month. Chatwith’s Standard and Business plans provide 2,000 and 3,000 messages per month, respectively. HappyChat AI offers more generous usage tiers, with the Growth plan allowing 5,000 messages and the Pro plan 10,000 messages per month. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan 1,000 conversations, and the Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond these limits.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary. This can be crucial for handling complex queries that require human intervention.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI is the only platform that includes an AI email assistant, which can help automate responses to email inquiries, further reducing the workload on human agents.
All three platforms offer email lead capture capabilities, allowing businesses to gather potential customer information through interactions with the AI.
Chatwith and HappyChat AI have specific content limits depending on the plan. Chatwith's Standard and Business plans offer up to 10,000,000 characters, while HappyChat AI's tiers range from 20 to 10,000 source pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Chatwith provides one chatbot in its Free and Standard plans and two in the Business plan. HappyChat AI offers from one chatbot in the Free plan up to 50 in the Enterprise plan. My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan, making it a more scalable option for larger businesses.
None of the three platforms offer a hosted help center or chatbot flow builder, focusing instead on direct AI interactions.
Chatwith integrates with websites, various file types, and YouTube. HappyChat AI supports websites, files, and sitemaps. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and S
