AI customer support features comparison: Chatwith vs CustomGPT
Chatwith and CustomGPT are AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Chatwith offers a more cost-effective solution, with pricing starting at $0 per month for the Free plan, $19 per month for the Standard plan, and $59 per month for the Business plan. The cost per 1,000 tickets is $24, making it a budget-friendly option. Chatwith supports features such as analytics and insights, and email lead capture, but it does not offer human handover or an AI email assistant.
In contrast, CustomGPT positions itself at a higher price point, with the Standard plan starting at $99 per month, the Premium plan at $499 per month, and custom pricing for the Enterprise plan. The cost per 1,000 tickets is significantly higher at $250. Similar to Chatwith, CustomGPT provides analytics and insights, and email lead capture, but also lacks human handover and an AI email assistant. CustomGPT's usage tiers are based on GPT-4 queries, offering 1,000 queries per month for the Standard plan and 5,000 queries per month for the Premium plan, with additional custom options available for enterprise clients.
Full breakdown: All available features and pricing
| Feature | Chatwith | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo |
Standard - $99/mo Premium - $499/mo Enterprise - Custom |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $250 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo |
Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters |
Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots |
Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube |
Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram |
Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response |
Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo |
Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI Customer Support Tools: Chatwith vs. CustomGPT vs. My AskAI
When evaluating AI customer support tools aimed at deflecting support tickets, Chatwith, CustomGPT, and My AskAI emerge as notable contenders. Each platform offers unique features, pricing, and capabilities, making them suitable for different business needs.
Key Features and Capabilities
Chatwith provides basic AI customer support features but lacks advanced capabilities for support agents. In contrast, My AskAI not only offers AI customer support but also includes features specifically designed for support agents, such as human handover and an AI email assistant. CustomGPT also focuses on AI customer support but does not extend its features to support agents.
Pricing and Usage Tiers
Chatwith offers a range of pricing plans starting from a free tier with limited messages to a business plan at $59 per month. CustomGPT has a higher pricing structure, starting at $99 per month and going up to $499 per month for premium features. My AskAI provides a competitive pricing model starting at $60 per month, with a 30-day free trial on all plans, making it more accessible for businesses to evaluate the service without initial financial commitment.
AI Pricing Per 1,000 Tickets/Chats
When it comes to cost efficiency, Chatwith charges $24 per 1,000 tickets/chats, which is significantly lower than CustomGPT's $250. My AskAI offers a middle-ground pricing of $99 per 1,000 tickets/chats, striking a balance between affordability and advanced features.
Human Handover and Email Assistance
A distinguishing feature of My AskAI is the human handover capability, which neither Chatwith nor CustomGPT offer. This feature is crucial for complex queries requiring human intervention. Additionally, My AskAI includes an AI email assistant, enhancing its utility for support agents.
Conversation Analytics and Insights
All three platforms provide conversation analytics and insights, helping businesses monitor and improve their customer support interactions. This feature is essential for understanding user behavior and optimizing support strategies.
Content Limits and Chatbot Capabilities
Chatwith and CustomGPT have specific content limits, whereas My AskAI offers unlimited content across all plans, providing more flexibility for businesses with extensive documentation needs. CustomGPT allows for multiple custom chatbots, while My AskAI offers unlimited chatbots in its enterprise plan, making it scalable for larger organizations.
Integrations
Chatwith and CustomGPT support a variety of integrations, including websites, files, and various third-party services. My AskAI extends its integration capabilities further by supporting a wide range of platforms such as Google Drive, Notion, Confluence, SharePoint, and major CRM systems like Salesforce and Zendesk. This extensive integration support makes My AskAI highly adaptable to different business environments.
Compliance and Support
All three platforms are GDPR compliant, ensuring data protection and privacy. However, none of them are SOC-2 compliant. In terms of support, My AskAI offers more comprehensive support options, including priority web, email, video support for Pro users, and dedicated success managers for enterprise clients.
AI Models and API Access
Chatwith and CustomGPT primarily use GPT-4 for their AI models. My AskAI offers a variety of AI models, including GPT-4o, Claude, and Gemini, providing more options for businesses to choose the most suitable model for their needs. All three platforms offer API access, enabling businesses to integrate the AI capabilities into their existing systems seamlessly.
Conclusion
In summary, while Chatwith and CustomGPT offer robust AI customer support features, My AskAI stands out with its additional capabilities for support agents, competitive pricing, extensive integrations, and comprehensive support options. These features make My AskAI a versatile and scalable solution for businesses looking to enhance their customer support operations.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
