AI customer support features comparison:Chatwithvs CustomGPT

AI Customer Support Tools: Chatwith vs. CustomGPT vs. My AskAI

When evaluating AI customer support tools aimed at deflecting support tickets, Chatwith, CustomGPT, and My AskAI emerge as notable contenders. Each platform offers unique features, pricing, and capabilities, making them suitable for different business needs.

Key Features and Capabilities

Chatwithprovides basic AI customer support features but lacks advanced capabilities for support agents. In contrast,My AskAInot only offers AI customer support but also includes features specifically designed for support agents, such as human handover and an AI email assistant.CustomGPTalso focuses on AI customer support but does not extend its features to support agents.

Pricing and Usage Tiers

Chatwithoffers a range of pricing plans starting from a free tier with limited messages to a business plan at $59 per month.CustomGPThas a higher pricing structure, starting at $99 per month and going up to $499 per month for premium features.My AskAIprovides a competitive pricing model starting at $60 per month, with a 30-day free trial on all plans, making it more accessible for businesses to evaluate the service without initial financial commitment.

AI Pricing Per 1,000 Tickets/Chats

When it comes to cost efficiency,Chatwithcharges $24 per 1,000 tickets/chats, which is significantly lower thanCustomGPT's$250.My AskAIoffers a middle-ground pricing of $99 per 1,000 tickets/chats, striking a balance between affordability and advanced features.

Human Handover and Email Assistance

A distinguishing feature ofMy AskAIis the human handover capability, which neitherChatwithnorCustomGPToffer. This feature is crucial for complex queries requiring human intervention. Additionally,My AskAIincludes an AI email assistant, enhancing its utility for support agents.

Conversation Analytics and Insights

All three platforms provide conversation analytics and insights, helping businesses monitor and improve their customer support interactions. This feature is essential for understanding user behavior and optimizing support strategies.

Content Limits and Chatbot Capabilities

ChatwithandCustomGPThave specific content limits, whereasMy AskAIoffers unlimited content across all plans, providing more flexibility for businesses with extensive documentation needs.CustomGPTallows for multiple custom chatbots, whileMy AskAIoffers unlimited chatbots in its enterprise plan, making it scalable for larger organizations.

Integrations

ChatwithandCustomGPTsupport a variety of integrations, including websites, files, and various third-party services.My AskAIextends its integration capabilities further by supporting a wide range of platforms such as Google Drive, Notion, Confluence, SharePoint, and major CRM systems like Salesforce and Zendesk. This extensive integration support makesMy AskAIhighly adaptable to different business environments.

Compliance and Support

All three platforms are GDPR compliant, ensuring data protection and privacy. However, none of them are SOC-2 compliant. In terms of support,My AskAIoffers more comprehensive support options, including priority web, email, video support for Pro users, and dedicated success managers for enterprise clients.

AI Models and API Access

ChatwithandCustomGPTprimarily use GPT-4 for their AI models.My AskAIoffers a variety of AI models, including GPT-4o, Claude, and Gemini, providing more options for businesses to choose the most suitable model for their needs. All three platforms offer API access, enabling businesses to integrate the AI capabilities into their existing systems seamlessly.

Conclusion

In summary, whileChatwithandCustomGPToffer robust AI customer support features,My AskAIstands out with its additional capabilities for support agents, competitive pricing, extensive integrations, and comprehensive support options. These features makeMy AskAIa versatile and scalable solution for businesses looking to enhance their customer support operations.