Chatwith and Customerly are AI customer support tools designed to help businesses manage and deflect support tickets. Chatwith offers a pricing structure that starts at $0 per month for a free tier with 50 messages, scaling up to $59 per month for the Business plan with 3,000 messages. The cost per 1,000 tickets or chats is $24. Chatwith includes features such as email lead capture and analytics/insights but lacks a human handover and AI email assistant capabilities.
On the other hand, Customerly's pricing is significantly higher, with a cost of $300 per 1,000 tickets or chats. Its plans begin at $9 per month for the Essential tier and go up to $299 per month for the Enterprise tier, all of which are usage-based. Customerly provides comprehensive features including human handover, AI email assistant, email lead capture, and analytics/insights. This positions Customerly as a more feature-rich but more expensive option compared to Chatwith.
| Feature | Chatwith | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $300 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures, making it essential to understand their differences to choose the best fit for your business needs.
All three platforms—Chatwith, Customerly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which neither Chatwith nor Customerly offer.
Chatwith offers a range of pricing plans from a free tier to a business plan starting at $59 per month. Customerly's plans range from $9 per month for the Essential plan to $299 per month for the Enterprise plan. My AskAI offers plans starting at $60 for Essentials, $99 for Pro, and a customizable Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When it comes to cost efficiency, Chatwith charges $24 per 1,000 tickets/chats, Customerly charges $300, and My AskAI charges $99. This makes Chatwith the most economical option per 1,000 tickets/chats, followed by My AskAI.
Chatwith's usage tiers range from 50 messages per month in the free plan to 3,000 messages per month in the Business plan. Customerly uses a usage-based billing system for all plans except the Essential plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Customerly and My AskAI offer human handover capabilities, whereas Chatwith does not. This feature is crucial for situations where AI cannot resolve customer inquiries, ensuring a seamless transition to human agents.
All three platforms—Chatwith, Customerly, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.
Customerly and My AskAI both offer AI email assistants, a feature that Chatwith lacks. This functionality allows for more efficient handling of email inquiries alongside chat support.
All three platforms support email lead capture, helping businesses to collect and manage potential customer information effectively.
Chatwith's Standard and Business plans have a content limit of 10,000,000 characters, while Customerly's content limits range from 1,000 interactions in the Essential plan to 50,000 interactions in the Enterprise plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing a more flexible content management solution.
Chatwith offers up to two chatbots in its Business plan. Customerly does not specify the number of chatbots/agents. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly is the only platform that offers a hosted help center, a feature not available in Chatwith or My AskAI.
Customerly includes a chatbot flow builder, which is absent in both Chatwith and My AskAI. This feature allows for more customized and complex interaction flows.
Chatwith integrates with a variety of content sources, including websites, files, and YouTube. Customerly primarily integrates with help centers. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a more comprehensive content integration solution.
Chatwith supports integrations with platforms like Zapier, Shopify, WooCommerce, Slack, Telegram, WhatsApp, and more. Customerly integrates with Wordpress, Zapier, Google Ads, and other marketing tools. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp, Instagram, and Messenger via Intercom/Zendesk.
All three platforms—Chatwith, Customerly, and My AskAI—are GDPR compliant, ensuring data protection and privacy for users.
None of the platforms—Chatwith, Customerly, or My AskAI—are SOC-2 compliant, which may be a c
