AI customer support features comparison: Chatwith vs Customerly

Introduction

Chatwith, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures, making it essential to understand their differences to choose the best fit for your business needs.

AI Customer Support Features

All three platforms—Chatwith, Customerly, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which neither Chatwith nor Customerly offer.

Pricing Plans

Chatwith offers a range of pricing plans from a free tier to a business plan starting at $59 per month. Customerly's plans range from $9 per month for the Essential plan to $299 per month for the Enterprise plan. My AskAI offers plans starting at $60 for Essentials, $99 for Pro, and a customizable Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to cost efficiency, Chatwith charges $24 per 1,000 tickets/chats, Customerly charges $300, and My AskAI charges $99. This makes Chatwith the most economical option per 1,000 tickets/chats, followed by My AskAI.

Usage Tiers

Chatwith's usage tiers range from 50 messages per month in the free plan to 3,000 messages per month in the Business plan. Customerly uses a usage-based billing system for all plans except the Essential plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Customerly and My AskAI offer human handover capabilities, whereas Chatwith does not. This feature is crucial for situations where AI cannot resolve customer inquiries, ensuring a seamless transition to human agents.

Conversation Analytics/Insights

All three platforms—Chatwith, Customerly, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.

AI Email Assistant

Customerly and My AskAI both offer AI email assistants, a feature that Chatwith lacks. This functionality allows for more efficient handling of email inquiries alongside chat support.

Email Lead Capture

All three platforms support email lead capture, helping businesses to collect and manage potential customer information effectively.

Content Limits

Chatwith's Standard and Business plans have a content limit of 10,000,000 characters, while Customerly's content limits range from 1,000 interactions in the Essential plan to 50,000 interactions in the Enterprise plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing a more flexible content management solution.

Number of Chatbots/Agents

Chatwith offers up to two chatbots in its Business plan. Customerly does not specify the number of chatbots/agents. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Customerly is the only platform that offers a hosted help center, a feature not available in Chatwith or My AskAI.

Chatbot Flow Builder

Customerly includes a chatbot flow builder, which is absent in both Chatwith and My AskAI. This feature allows for more customized and complex interaction flows.

Integrations (Content/Knowledge)

Chatwith integrates with a variety of content sources, including websites, files, and YouTube. Customerly primarily integrates with help centers. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a more comprehensive content integration solution.

Integrations (End Users)

Chatwith supports integrations with platforms like Zapier, Shopify, WooCommerce, Slack, Telegram, WhatsApp, and more. Customerly integrates with Wordpress, Zapier, Google Ads, and other marketing tools. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp, Instagram, and Messenger via Intercom/Zendesk.

GDPR Compliance

All three platforms—Chatwith, Customerly, and My AskAI—are GDPR compliant, ensuring data protection and privacy for users.

SOC-2 Compliance

None of the platforms—Chatwith, Customerly, or My AskAI—are SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.

Support

Chatwith offers community support for its free plan and email support with varying response times for its paid plans. Customerly does not provide detailed support information. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager support for Enterprise, ensuring comprehensive assistance for users.

AI Models Available

Chatwith uses GPT-3.5 Turbo in its Standard plan and GPT-4 in its Business plan. Customerly employs GPT-4o. My AskAI provides GPT-4o across all plans, with the Enterprise plan offering additional options like Claude and Gemini.

API Access

All three platforms—Chatwith, Customerly, and My AskAI—offer API access, enabling businesses to integrate their services with other applications and systems.

Conclusion

In summary, while Chatwith and Customerly offer robust AI customer support features, My AskAI distinguishes itself with AI capabilities for support agents, flexible content limits, extensive integrations, and comprehensive support options. These features position My AskAI as a versatile and scalable solution for businesses seeking to enhance their customer support operations.