AI customer support features comparison:Chatwithvs Cody AI
Chatwith and Cody AI are both AI customer support tools designed to deflect support tickets by automating responses to common queries. Chatwith offers a competitive pricing structure, charging $24 per 1,000 tickets or chats, and provides various usage tiers including a Free plan with 50 messages per month, a Standard plan with 2,000 messages per month, and a Business plan with 3,000 messages per month. Its price plans range from $0 per month for the Free tier to $59 per month for the Business tier. Chatwith includes features such as analytics and insights, and email lead capture, but lacks a human handover and AI email assistant functionality.
Cody AI, on the other hand, charges $29 per 1,000 tickets or chats and offers three usage tiers: Basic with 2,500 credits, Premium with 10,000 credits, and Advanced with 25,000 credits. Its price plans start at $29 per month for the Basic tier and go up to $249 per month for the Advanced tier. Unlike Chatwith, Cody AI does not provide analytics or insights, email lead capture, or an AI email assistant. Both platforms do not support human handover, which may be a consideration for businesses requiring seamless transition to human agents for complex queries. Overall, Chatwith appears to offer more features at a lower price point, while Cody AI provides higher usage tiers with a straightforward credit system.
Full breakdown: All available features and pricing
| Feature | Chatwith | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $29 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Chatwith pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Introduction to AI Customer Support Tools
Chatwith, Cody AI, and My AskAI are AI customer support tools designed to help businesses manage and deflect support tickets. These tools leverage artificial intelligence to streamline customer service operations, providing efficient solutions to common customer queries and reducing the burden on human support agents.
AI Customer Support Features
All three platforms—Chatwith, Cody AI, and My AskAI—offer AI customer support features that help automate responses to customer inquiries. However, My AskAI stands out by also providing AI features specifically for support agents, enhancing their efficiency and effectiveness in handling complex issues.
Pricing Plans and Cost Efficiency
Chatwith offers a range of pricing plans starting from a free tier up to a Business plan at $59 per month. Cody AI's plans range from $29 to $249 per month, while My AskAI's plans start at $60 and go up to enterprise-level pricing, which is provided on request. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card, providing a risk-free opportunity to evaluate its services.
AI Pricing Per 1,000 Tickets/Chats
When comparing the cost per 1,000 tickets or chats, Chatwith charges $24, making it the most cost-effective option in this specific metric. Cody AI charges $29, while My AskAI charges $99 per 1,000 tickets/chats. Although My AskAI has a higher cost, it includes additional features and integrations that may justify the price for some businesses.
Usage Tiers
Chatwith's usage tiers range from 50 messages per month in the free plan to 3,000 messages per month in the Business plan. Cody AI offers credits that translate to 2,500 to 25,000 interactions depending on the plan. My AskAI's tiers start at 200 conversations per month in the Essentials plan and go up to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human Handover and Advanced Features
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary, a feature not available in Chatwith and Cody AI. Additionally, My AskAI offers conversation analytics/insights, an AI email assistant, and email lead capture, providing a more comprehensive suite of tools for customer support.
Content Limits
Chatwith imposes content limits based on characters, while Cody AI limits the number of documents and website pages. My AskAI offers unlimited webpages and documents across all plans, automatically updating content limits, which can be advantageous for businesses with extensive content needs.
Number of Chatbots/Agents
Chatwith allows up to two chatbots in its highest plan, while Cody AI supports up to 50 bots in its Advanced plan. My AskAI offers one chatbot with two modes (public and private) in its lower-tier plans and unlimited chatbots in the Enterprise plan, providing flexibility depending on business requirements.
Integrations
Chatwith and Cody AI offer various integrations with websites, files, and some third-party services. My AskAI provides extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more. This extensive range of integrations makes My AskAI a versatile choice for businesses using multiple platforms.
Compliance and Support
Both Chatwith and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. My AskAI offers different levels of support based on the plan, including priority support and a dedicated success manager for enterprise clients, which can enhance the user experience.
AI Models Available
Chatwith and Cody AI primarily use GPT-3.5 Turbo and GPT-4 models, respectively. My AskAI offers a variety of AI models, including GPT-4o, Claude, and Gemini, providing flexibility in choosing the most suitable AI model for specific business needs.
Conclusion
In summary, while Chatwith and Cody AI offer competitive pricing and essential AI customer support features, My AskAI distinguishes itself with advanced features for support agents, comprehensive integrations, and flexible AI model options. These additional capabilities can provide significant value for businesses looking for a robust and versatile AI customer support solution.
CompareChatwithwith other AI support agents
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
