Chatwith and Chatling are AI customer support tools designed to deflect support tickets and streamline customer interactions. Chatwith offers a pricing structure of $24 per 1,000 tickets or chats, with tiered plans including a Free plan with 50 messages per month, a Standard plan with 2,000 messages per month starting at $19, and a Business plan with 3,000 messages per month starting at $59. It includes features such as analytics and insights, and email lead capture, but lacks human handover and an AI email assistant.
Conversely, Chatling is priced at $16 per 1,000 tickets or chats and provides a more extensive range of usage tiers, including a Free plan with 100 chats per month, a Pro plan with 5,500 chats per month at $35, and an Ultimate plan with 20,000 chats per month at $99. Similar to Chatwith, Chatling offers analytics and insights, and email lead capture, but does not include human handover or an AI email assistant. The lower cost per 1,000 chats and higher chat limits in paid tiers suggest Chatling may be more suitable for businesses with higher support volumes.
| Feature | Chatwith | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $16 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith,Chatling, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features and pricing plans to cater to different business needs.
All three platforms offer AI customer support features, but My AskAI distinguishes itself by also providing AI features specifically for support agents. This additional functionality can help streamline internal support processes and improve overall efficiency.
Chatwith offers a tiered pricing structure with a free plan and paid plans starting at $19 per month for the Standard plan and $59 per month for the Business plan. Chatling's pricing starts with a free plan, followed by the Pro plan at $35 per month and the Ultimate plan at $99 per month. My AskAI's pricing is higher, with the Essentials plan at $60 per month, the Pro plan at $99 per month, and a customizable Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Chatwith and Chatling offer lower AI pricing per 1,000 tickets/chats at $24 and $16, respectively. My AskAI, however, charges $99 for the same volume, which may reflect the additional capabilities and integrations it offers.
Chatwith's usage tiers range from 50 messages per month on the free plan to 2,000 and 3,000 messages per month on the Standard and Business plans. Chatling provides 100 chats per month for free, 5,500 chats per month for the Pro plan, and 20,000 chats per month for the Ultimate plan. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI stands out by offering human handover capabilities, which neither Chatwith nor Chatling provide. This feature allows for seamless transition from AI to human agents when necessary, enhancing customer support effectiveness.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
My AskAI includes an AI email assistant, a feature not available in Chatwith or Chatling. This capability can help automate and manage email responses, further reducing the workload on human agents.
All three platforms support email lead capture, helping businesses gather and manage leads effectively.
Chatwith imposes content limits based on the plan, with the Standard and Business plans capped at 10,000,000 characters. Chatling offers higher character limits, with the Ultimate plan allowing up to 65,000,000 characters. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Chatwith allows up to 2 chatbots on its Business plan, while Chatling supports up to 53 chatbots on its Ultimate plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center feature.
Chatling includes a chatbot flow builder, a feature not available in Chatwith or My AskAI.
Chatwith supports integrations with websites, various file types, and services like YouTube. Chatling integrates with websites, knowledge bases, and files. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatwith integrates with platforms like Google Sheets, Zapier, Shopify, and Slack. Chatling supports Shopify, Squarespace, WordPress, and more. My AskAI offers comprehensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various live chat and social media platforms.
Both Chatwith and My AskAI are GDPR compliant, while Chatling is not. None of the platforms are SOC-2 compliant. In terms of support, C
