Chatwith and Chatbase are AI customer support tools designed to deflect support tickets by automating responses to customer queries. Both platforms offer various pricing plans and usage tiers to accommodate different business needs, but they differ in their specific features and cost structures.
Chatwith offers a pricing model of $24 per 1,000 tickets or chats, with three primary usage tiers: Free (50 messages per month), Standard (2,000 messages per month), and Business (3,000 messages per month). The price plans start at $0 per month for the Free tier, $19 per month for the Standard tier, and $59 per month for the Business tier. Chatwith provides analytics and insights, along with email lead capture capabilities, but lacks human handover and AI email assistant features.
Chatbase, on the other hand, charges $25 per 1,000 tickets or chats and offers more extensive usage tiers: Free (20 messages per month), Hobby (2,000 messages per month), Standard (10,000 messages per month), and Unlimited (40,000 messages per month). The price plans range from $0 per month for the Free tier to $399 per month for the Unlimited tier. Additional services such as extra message credits, extra chatbots, custom domains, and the option to remove the 'Powered By Chatbase' branding are available at additional costs. Like Chatwith, Chatbase includes analytics and insights, as well as email lead capture, but does not support human handover or AI email assistant functionalities.
| Feature | Chatwith | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $25 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets, offering various features and pricing plans to cater to different business needs. This summary provides an objective comparison of these three platforms to help you understand their key features, pricing, and capabilities.
All three platforms, Chatwith, Chatbase, and My AskAI, offer AI customer support features. However, when it comes to AI features specifically for support agents, Chatwith falls short as it does not provide any, whereas both Chatbase and My AskAI do.
Chatwith offers three pricing tiers: Free ($0/month), Standard (starting at $19/month), and Business (starting at $59/month). Chatbase provides a more extensive range of plans: Free ($0/month), Hobby ($19/month), Standard ($99/month), and Unlimited ($399/month). Additionally, Chatbase offers various add-ons such as extra message credits and custom domains. My AskAI has a simpler structure with Essentials ($60/month), Pro ($99/month), and Enterprise (POA), and it stands out by offering a 30-day free trial on all plans without requiring a credit card.
When comparing the AI price per 1,000 tickets or chats, Chatwith charges $24, Chatbase charges $25, and My AskAI charges $99. Although My AskAI appears more expensive, it offers additional features that may justify the higher cost.
Chatwith's usage tiers range from 50 messages per month on the Free plan to 3,000 messages per month on the Business plan. Chatbase's tiers range from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.
One of the distinguishing features of My AskAI is its Human Handover capability, which neither Chatwith nor Chatbase offers. This feature allows for seamless transition to human agents when necessary, enhancing the overall customer support experience.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.
My AskAI is the only platform among the three that offers an AI Email Assistant, which can be a valuable tool for automating email responses and improving efficiency.
Chatwith, Chatbase, and My AskAI all offer email lead capture capabilities, helping businesses to gather and manage customer leads effectively.
Chatwith and Chatbase have specific content limits based on their pricing tiers, whereas My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.
Chatbase provides the most flexibility in terms of the number of chatbots, ranging from 1 on the Free plan to 10 on the Unlimited plan. Chatwith offers up to 2 chatbots on its Business plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, which may be a consideration for businesses looking for these specific features.
All three platforms support various integrations for content and knowledge. Chatwith supports websites, files, and YouTube. Chatbase offers direct text inputs and files from Google Drive and Notion. My AskAI provides extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
For end-user integrations, Chatwith supports a wide range including Zapier, Shopify, and Slack. Chatbase supports WhatsApp, Slack, and Wordpress. My AskAI offers comprehensive integrations with platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various chat services, making it a versatile option.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Chatwith offers community and email support based on the plan. Chatbase provides email support and account management on higher tiers. My AskAI offers web and email support on Essentials, priority support on Pro, and dedicated success management on Enterprise.
Chatwith uses GPT-3.5 Turbo on its Standard plan and GPT-4 on its Business plan. Chatbase uses GPT-4o across all plans. My AskAI offers GPT-4o on Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini on the Enterprise plan, providing more options for advanced AI capabilities.
All three platforms offer API access, enabling businesses to integrate their AI customer support tools with other systems and workflows.
In summary, while Chatwith and Chatbase offer competitive features and pricing, My AskAI stands out with its Human Handover capability, AI Email Assistant, extensive integrations, and flexible content limits. These features make My AskAI a robust choice for businesses seeking a comprehensive AI customer support solution.
