Chatwith and Chat Thing are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chatwith offers a tiered pricing structure starting from a free plan with 50 messages per month, scaling up to a Business plan at $59 per month for 3,000 messages. The cost per 1,000 tickets or chats is $24. Key features include analytics and insights, as well as email lead capture, but it lacks human handover and AI email assistant capabilities.
In contrast, Chat Thing provides a more extensive range of usage tiers, from a free plan offering 80,000 message tokens per month to an Enterprise plan at $299 per month for 120,000,000 message tokens. The cost per 1,000 tickets or chats is lower at $13. Similar to Chatwith, Chat Thing includes analytics and insights and email lead capture, but also does not support human handover or AI email assistance. Chat Thing's pricing plans start at $14 per month for the Basic tier and go up to $299 per month for the Enterprise tier, offering a broader range of options for different business needs.
| Feature | Chatwith | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $13 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the realm of AI customer support tools aimed at deflecting support tickets,Chatwith,Chat Thing, andMy AskAIoffer distinct features and pricing structures. This comparison will delve into their key offerings, pricing plans, capabilities, and integrations to help understandMy AskAI's position in the market.
All three platforms, Chatwith, Chat Thing, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing its utility in a comprehensive support environment.
Chatwith offers a free plan and two paid tiers: Standard starting at $19/month and Business at $59/month. Chat Thing's pricing is more segmented with a free plan and multiple tiers ranging from Basic at $14/month to Enterprise at $299/month. My AskAI's plans are structured into Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets or chats, Chat Thing is the most cost-effective at $13, followed by Chatwith at $24. My AskAI is priced higher at $99, which may reflect its advanced features and integrations.
Chatwith and Chat Thing have varied usage tiers based on message limits and tokens, respectively. Chatwith's Business plan offers up to 3,000 messages per month, whereas Chat Thing's Pro tier supports up to 38,000,000 message tokens per month. My AskAI's tiers are defined by conversation limits, with Essentials allowing 200 conversations per month and Pro offering 1,000, extending to unlimited conversations for the Enterprise plan. Additional conversations are charged at $0.10 each.
A significant differentiator is My AskAI's capability for human handover, a feature absent in both Chatwith and Chat Thing. This functionality allows seamless transition from AI to human agents, enhancing customer support efficiency.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions effectively.
My AskAI is the only platform among the three to offer an AI email assistant, which can significantly streamline email management and support tasks.
Each platform supports email lead capture, aiding in lead generation and customer engagement.
Chatwith and Chat Thing impose specific content limits based on characters and storage tokens, respectively. In contrast, My AskAI provides unlimited content across all plans, ensuring no restrictions on the volume of data processed.
Chatwith and Chat Thing offer varying numbers of chatbots depending on the plan. Chatwith's Business plan supports up to 2 chatbots, while Chat Thing's Enterprise plan allows unlimited chatbots. My AskAI offers a single chatbot with dual modes (public and private) in its lower tiers and unlimited chatbots in the Enterprise plan.
None of the three platforms currently offer a hosted help centre or chatbot flow builder.
My AskAI excels in content/knowledge integrations, supporting a wide array of sources including Google Drive, Notion, Confluence, and more. Chatwith and Chat Thing also offer integrations but with fewer options compared to My AskAI.
My AskAI provides extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and various other platforms. Chatwith and Chat Thing offer integrations with popular platforms but do not match the bre
