AI customer support features comparison: Chatwith vs Chat Thing

Introduction

In the realm of AI customer support tools aimed at deflecting support tickets, Chatwith, Chat Thing, and My AskAI offer distinct features and pricing structures. This comparison will delve into their key offerings, pricing plans, capabilities, and integrations to help understand My AskAI's position in the market.

AI Customer Support Features

All three platforms, Chatwith, Chat Thing, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing its utility in a comprehensive support environment.

Pricing Plans

Chatwith offers a free plan and two paid tiers: Standard starting at $19/month and Business at $59/month. Chat Thing's pricing is more segmented with a free plan and multiple tiers ranging from Basic at $14/month to Enterprise at $299/month. My AskAI's plans are structured into Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to AI pricing per 1,000 tickets or chats, Chat Thing is the most cost-effective at $13, followed by Chatwith at $24. My AskAI is priced higher at $99, which may reflect its advanced features and integrations.

Usage Tiers

Chatwith and Chat Thing have varied usage tiers based on message limits and tokens, respectively. Chatwith's Business plan offers up to 3,000 messages per month, whereas Chat Thing's Pro tier supports up to 38,000,000 message tokens per month. My AskAI's tiers are defined by conversation limits, with Essentials allowing 200 conversations per month and Pro offering 1,000, extending to unlimited conversations for the Enterprise plan. Additional conversations are charged at $0.10 each.

Human Handover

A significant differentiator is My AskAI's capability for human handover, a feature absent in both Chatwith and Chat Thing. This functionality allows seamless transition from AI to human agents, enhancing customer support efficiency.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions effectively.

AI Email Assistant

My AskAI is the only platform among the three to offer an AI email assistant, which can significantly streamline email management and support tasks.

Email Lead Capture

Each platform supports email lead capture, aiding in lead generation and customer engagement.

Content Limits

Chatwith and Chat Thing impose specific content limits based on characters and storage tokens, respectively. In contrast, My AskAI provides unlimited content across all plans, ensuring no restrictions on the volume of data processed.

Number of Chatbots/Agents

Chatwith and Chat Thing offer varying numbers of chatbots depending on the plan. Chatwith's Business plan supports up to 2 chatbots, while Chat Thing's Enterprise plan allows unlimited chatbots. My AskAI offers a single chatbot with dual modes (public and private) in its lower tiers and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms currently offer a hosted help centre or chatbot flow builder.

Integrations (Content/Knowledge)

My AskAI excels in content/knowledge integrations, supporting a wide array of sources including Google Drive, Notion, Confluence, and more. Chatwith and Chat Thing also offer integrations but with fewer options compared to My AskAI.

Integrations (End Users)

My AskAI provides extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and various other platforms. Chatwith and Chat Thing offer integrations with popular platforms but do not match the breadth of My AskAI's offerings.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies across the platforms, with My AskAI offering comprehensive support that includes web, email, video, and dedicated success managers for Enterprise users.

AI Models Available

Chatwith uses GPT-3.5 Turbo and GPT-4 models, while Chat Thing utilizes GPT-4. My AskAI offers GPT-4o across all plans and additional models like Claude and Gemini for Enterprise users, providing flexibility in AI performance.

API Access

All three platforms provide API access, allowing for custom integrations and extended functionalities.

Conclusion

In summary, while Chatwith and Chat Thing offer competitive pricing and features, My AskAI distinguishes itself with advanced functionalities such as AI features for support agents, human handover, AI email assistant, extensive integrations, and unlimited content limits. These capabilities position My AskAI as a robust solution for businesses seeking comprehensive AI-driven customer support.