AI customer support features comparison: Chatwith vs Chaindesk

Overview

Chatwith, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. They offer a variety of features aimed at improving customer interactions and reducing the burden on human support agents.

AI Customer Support and Support Agent Features

All three platforms provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed to assist support agents, which is not available with Chatwith and Chaindesk.

Pricing Plans

Chatwith offers three pricing tiers: Free, Standard starting at $19 per month, and Business starting at $59 per month. Chaindesk's plans range from Free, Growth at $25 per month, Pro at $99 per month, to Enterprise at $499 per month. My AskAI has three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application. My AskAI provides a 30-day free trial for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly. Chatwith charges $24, Chaindesk charges $13, and My AskAI charges $99. Although My AskAI's rate is higher, it offers additional value through its comprehensive features and capabilities.

Usage Tiers

Chatwith's usage tiers range from 50 messages per month on the Free plan to 3,000 messages per month on the Business plan. Chaindesk offers more generous limits, starting at 100 message credits per month on the Free plan and up to 100,000 message credits per month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with a cost of $0.10 per conversation beyond limits.

Human Handover and AI Email Assistant

Both Chaindesk and My AskAI support human handover, allowing seamless transition to human agents when necessary. Additionally, they offer AI email assistants, a feature not available with Chatwith.

Email Lead Capture and Conversation Analytics/Insights

All three platforms support email lead capture and provide conversation analytics/insights, enabling businesses to gather valuable data from customer interactions.

Content Limits

Chatwith and Chaindesk have specific content limits based on their pricing tiers. Chatwith offers up to 10,000,000 characters on the Business plan, while Chaindesk provides up to 300,000,000 words on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.

Number of Chatbots/Agents

Chatwith offers up to 2 chatbots on its Business plan. Chaindesk provides up to 100 agents on its Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on its Essentials and Pro plans, and unlimited agents on its Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help centre or a chatbot flow builder, focusing instead on AI-driven customer support features.

Integrations (Content/Knowledge)

Chatwith integrates with websites, various file types, YouTube, and services/APIs for Q&A. Chaindesk supports integration with websites, Notion, YouTube, Google Drive, and multiple file formats. My AskAI offers a broader range of integrations, including websites, numerous file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatwith integrates with platforms like Google Sheets, Zapier, Shopify, WooCommerce, and Slack, among others. Chaindesk offers integrations with websites, WordPress, Slack, Crisp, and several others. My AskAI provides extensive integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more, offering a more comprehensive suite of end-user integrations.

Compliance and Support

All three platforms are GDPR compliant but do not meet SOC-2 compliance standards. Chatwith and Chaindesk offer varying levels of support based on their pricing tiers. My AskAI provides web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support through Slack and a success manager on the Enterprise plan.

AI Models and API Access

Chatwith uses GPT-3.5 Turbo on the Standard plan and GPT-4 on the Business plan. Chaindesk offers GPT-4o mini and GPT-4. My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini on the Enterprise plan. All three platforms provide API access.

Conclusion

My AskAI distinguishes itself with its AI features for support agents, flexible content limits, extensive integrations, and comprehensive support plans. While its cost per 1,000 tickets/chats is higher, the added features and capabilities offer significant value to businesses seeking robust AI customer support solutions.