Chatwith and Chaindesk are AI customer support tools designed to deflect support tickets by automating responses and handling customer inquiries. Chatwith offers a pricing structure of $24 per 1,000 tickets or chats, with usage tiers that include a Free plan (50 messages per month), Standard plan (2,000 messages per month starting at $19/month), and Business plan (3,000 messages per month starting at $59/month). Key features of Chatwith include analytics and insights, and email lead capture, but it does not support human handover or include an AI email assistant.
Chaindesk, on the other hand, has a lower cost of $13 per 1,000 tickets or chats, with more extensive usage tiers: Free plan (100 message credits per month), Growth plan (5,000 message credits per month at $25/month), Pro plan (10,000 message credits per month at $99/month), and Enterprise plan (100,000 message credits per month at $499/month). Chaindesk supports human handover, provides analytics and insights, includes an AI email assistant, and offers email lead capture. This comprehensive feature set and flexible pricing tiers position Chaindesk as a robust option for businesses with varying support needs.
| Feature | Chatwith | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $13 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. They offer a variety of features aimed at improving customer interactions and reducing the burden on human support agents.
All three platforms provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed to assist support agents, which is not available with Chatwith and Chaindesk.
Chatwith offers three pricing tiers: Free, Standard starting at $19 per month, and Business starting at $59 per month. Chaindesk's plans range from Free, Growth at $25 per month, Pro at $99 per month, to Enterprise at $499 per month. My AskAI has three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application. My AskAI provides a 30-day free trial for all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly. Chatwith charges $24, Chaindesk charges $13, and My AskAI charges $99. Although My AskAI's rate is higher, it offers additional value through its comprehensive features and capabilities.
Chatwith's usage tiers range from 50 messages per month on the Free plan to 3,000 messages per month on the Business plan. Chaindesk offers more generous limits, starting at 100 message credits per month on the Free plan and up to 100,000 message credits per month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with a cost of $0.10 per conversation beyond limits.
Both Chaindesk and My AskAI support human handover, allowing seamless transition to human agents when necessary. Additionally, they offer AI email assistants, a feature not available with Chatwith.
All three platforms support email lead capture and provide conversation analytics/insights, enabling businesses to gather valuable data from customer interactions.
Chatwith and Chaindesk have specific content limits based on their pricing tiers. Chatwith offers up to 10,000,000 characters on the Business plan, while Chaindesk provides up to 300,000,000 words on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.
Chatwith offers up to 2 chatbots on its Business plan. Chaindesk provides up to 100 agents on its Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on its Essentials and Pro plans, and unlimited agents on its Enterprise plan.
None of the three platforms offer a hosted help centre or a chatbot flow builder, focusing instead on AI-driven customer support features.
Chatwith integrates with websites, various file types, YouTube, and services/APIs for Q&A. Chaindesk supports integration with websites, Notion, YouTube, Google Drive, and multiple file formats. My AskAI offers a broader range of integrations, including websites, numerous file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatwith integrates with platforms like Google Sheets, Zapier, Shopify, WooCommerce, and Slack, among others. Chaindesk offers integrations with websites, WordPress, Slack, Crisp, and several others. My AskAI provides extensive integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more, offering a more comprehensive suite of end-user integrations.
All three platforms are GDPR compliant but do not meet SOC-2 compliance standards. Chatwith and Chaindesk offer varying levels of support based on their pricing tiers. My AskAI provides web and email support on the Essentials plan, priority
