AI customer support features comparison: Chatwith vs Botsonic
Chatwith and Botsonic are AI customer support tools designed to deflect support tickets and streamline customer interactions. Chatwith offers a tiered pricing structure with a free plan providing 50 messages per month, a Standard plan starting at $19 per month for 2,000 messages, and a Business plan starting at $59 per month for 3,000 messages. The cost per 1,000 tickets or chats is $24. Key features include analytics and insights, as well as email lead capture, but it lacks a human handover and AI email assistant capabilities.
Botsonic, on the other hand, has a higher cost per 1,000 tickets or chats at $41. It offers a free plan with a one-time allowance of 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. Like Chatwith, Botsonic provides analytics and insights and email lead capture, but it also includes an AI email assistant, which Chatwith does not. Neither platform supports human handover functionality.
In summary, Chatwith presents a more cost-effective option for smaller-scale operations with its lower price points and essential features, while Botsonic caters to larger enterprises with its extensive message allowances and additional AI capabilities, albeit at a higher price.
Full breakdown: All available features and pricing
| Feature | Chatwith | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo |
Free - $0/mo Professional - $49/mo Enterprise - $800/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $41 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo |
Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters |
Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots |
Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube |
Website Files (pdf, sitemaps, docx, xls) |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram |
Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response |
Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo |
GPT-4o mini GPT-4o |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Introduction
Chatwith, Botsonic, and My AskAI are AI customer support tools aimed at deflecting support tickets and enhancing customer service. Each platform offers a range of features, pricing plans, and capabilities designed to meet different business needs. Below is a detailed comparison of these three tools, focusing on their key features, pricing, and capabilities.
AI Customer Support Features
All three platforms—Chatwith, Botsonic, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing the overall support experience.
Pricing Plans
Chatwith offers a tiered pricing structure starting from a free plan to a business plan at $59 per month. Botsonic's pricing ranges from a free plan to an enterprise plan at $800 per month. My AskAI offers plans starting at $60 for the Essentials plan, $99 for the Pro plan, and a customized Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Chatwith charges $24 per 1,000 tickets or chats, while Botsonic charges $41. My AskAI has a higher rate at $99 per 1,000 tickets or chats, which may reflect its more advanced features and capabilities.
Usage Tiers
Chatwith offers usage tiers starting from 50 messages per month for the free plan to 3,000 messages per month for the business plan. Botsonic provides up to 25,000 messages per month for its enterprise plan. My AskAI offers 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human Handover
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary.
Conversation Analytics/Insights
All three platforms—Chatwith, Botsonic, and My AskAI—offer conversation analytics and insights, helping businesses understand and improve their customer support interactions.
AI Email Assistant
Both Botsonic and My AskAI offer an AI email assistant, which is absent in Chatwith. This feature can automate and enhance email support, further improving customer service efficiency.
Email Lead Capture
All three platforms provide email lead capture capabilities, enabling businesses to collect and manage customer information effectively.
Content Limits
Chatwith's business plan offers a limit of 10,000,000 characters, while Botsonic's enterprise plan allows up to 200M uploaded characters. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Number of Chatbots/Agents
Chatwith and Botsonic provide a limited number of chatbots based on the plan. My AskAI offers one chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Hosted Help Centre
None of the three platforms offer a hosted help center.
Chatbot Flow Builder
Botsonic includes a chatbot flow builder, whereas Chatwith and My AskAI do not offer this feature.
Integrations (Content/Knowledge)
Chatwith integrates with websites, various file formats, and YouTube. Botsonic supports website and multiple file formats. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom.
Integrations (End Users)
Chatwith and Botsonic offer a wide range of integrations with end-user platforms like Slack, WhatsApp, and various CMS and CRM systems. My AskAI provides integrations with popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and many more, making it highly versatile.
Compliance and Support
All three platforms are GDPR compliant. Botsonic is the only one that is SOC-2 compliant. In terms of support, My AskAI offers comprehensive options, including web, email, video, and a dedicated success manager for enterprise plans.
AI Models Available
Chatwith uses GPT-3.5 Turbo and GPT-4 models. Botsonic employs GPT-4o mini and GPT-4o. My AskAI utilizes GPT-4o across all plans and offers additional models like Claude and Gemini for enterprise users.
API Access
All three platforms provide API access, enabling businesses to integrate their AI customer support tools with other systems and customize their functionalities.
Conclusion
In summary, while Chatwith and Botsonic offer robust AI customer support features, My AskAI provides a more comprehensive solution with additional features for support agents, extensive integrations, and flexible pricing plans. This makes My AskAI a versatile and powerful tool for businesses looking to enhance their customer support capabilities.
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