Chatwith and Botsify are AI customer support tools designed to deflect support tickets by automating customer interactions. Chatwith offers tiered pricing plans with a cost of $24 per 1,000 tickets/chats. It provides three usage tiers: Free (50 messages per month), Standard (2,000 messages per month), and Business (3,000 messages per month). Chatwith includes features like analytics/insights and email lead capture but does not support human handover or an AI email assistant. The price plans for Chatwith start at $0 per month for the Free tier, $19 per month for the Standard tier, and $59 per month for the Business tier.
Botsify, on the other hand, uses a price-on-application (POA) model for its per-1,000 tickets/chats cost and offers three usage tiers: Do it yourself, Done for you, and Custom, all with unlimited message allowances. Botsify supports human handover and provides analytics/insights and email lead capture, similar to Chatwith, but also does not include an AI email assistant. The pricing for Botsify's plans starts at $49 per month for the Do it yourself tier, $149 per month for the Done for you tier, and offers customized pricing for the Custom tier.
| Feature | Chatwith | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms, Chatwith, Botsify, and My AskAI, offer AI customer support features designed to deflect support tickets. However, My AskAI stands out by also providing AI features specifically tailored for support agents, enhancing their ability to manage and resolve customer inquiries.
Chatwith offers a tiered pricing structure starting from a free plan to a business plan at $59 per month. Botsify's pricing begins at $49 per month for a DIY approach, with higher tiers offering more comprehensive services. My AskAI's pricing starts at $60 per month, with a 30-day free trial available on all plans without requiring a credit card. This trial period can be particularly beneficial for businesses wanting to evaluate the service before committing.
Chatwith charges $24 per 1,000 tickets/chats, while Botsify's pricing is on a per-order basis. My AskAI charges $99 per 1,000 tickets/chats, which might seem higher but includes advanced features and integrations that could justify the cost for businesses seeking robust solutions.
Chatwith offers different message limits based on the plan, with the highest tier allowing 3,000 messages per month. Botsify provides unlimited usage across all its plans. My AskAI offers 200 to 1,000 conversations per month depending on the plan, with an additional cost of $0.10 per conversation beyond these limits. This allows for scalable usage based on business needs.
Both Botsify and My AskAI support human handover, which is crucial for complex customer interactions requiring human intervention. Chatwith does not offer this feature, potentially limiting its effectiveness in handling intricate support scenarios.
All three platforms provide conversation analytics and insights, enabling businesses to track performance and optimize their customer support strategies.
My AskAI distinguishes itself by offering an AI email assistant, a feature not available in Chatwith or Botsify. This can significantly enhance customer support efficiency by automating email responses and follow-ups.
All three platforms support email lead capture, helping businesses gather customer information and nurture leads through automated interactions.
Chatwith imposes character limits on its standard and business plans. Botsify offers unlimited content across all plans. My AskAI provides unlimited webpages and documents on all plans, with automatic updates, ensuring that content limitations do not hinder customer support capabilities.
Chatwith offers a limited number of chatbots, with a maximum of two on its highest plan. Botsify's plans range from two to unlimited chatbots. My AskAI provides one chatbot with two modes (public and private) on its lower plans and unlimited chatbots on the enterprise plan, offering flexibility for businesses of varying sizes.
None of the platforms offer a hosted help center or a chatbot flow builder, indicating a potential area for future development.
Chatwith supports integration with websites, files, and several services and APIs. Botsify does not specify its content integrations. My AskAI offers extensive integrations with various platforms like Google Drive, Notion, Confluence, and more, making it highly versatile for businesses relying on multiple content sources.
Chatwith integrates with numerous platforms, including Google Sheets, Zapier, Shopify, and Slack. Botsify supports integrations with Messenger, SMS, and several social media platforms. My AskAI offers comprehensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and more, ensuring seamless connectivity across different customer engagement channels.
All three platforms are GDPR compliant, ensuring data privacy and security. Botsify is also SOC-2 compliant, which may appeal to businesses with stringent security requirements.
Chatwith offers community and email support with varying response times based on the plan. Botsify provi
