Chatwith and Alphachat are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chatwith offers a more cost-effective solution with a pricing structure of $24 per 1,000 tickets/chats, compared to Alphachat's $370 for the same volume. Chatwith's usage tiers include a Free plan with 50 messages per month, a Standard plan with 2,000 messages per month starting at $19, and a Business plan with 3,000 messages per month starting at $59. In contrast, Alphachat's plans are more premium, with a Standard plan priced at €399 per month for 3,000 messages, and an Enterprise plan offering unlimited usage with customized pricing.
Both platforms provide analytics and insights, as well as email lead capture capabilities. However, they differ significantly in other features. Alphachat includes human handover, allowing seamless transitions from AI to human agents, a feature that Chatwith lacks. Neither platform offers an AI email assistant. Chatwith positions itself as a budget-friendly option with essential features, whereas Alphachat targets higher-end users with more comprehensive solutions and scalability.
| Feature | Chatwith | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $370 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith,Alphachat, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities that cater to different business needs.
All three platforms—Chatwith, Alphachat, and My AskAI—offer comprehensive AI customer support features. These tools are designed to handle customer inquiries, provide instant responses, and reduce the workload on human support agents.
While Chatwith does not offer specific AI features for support agents, both Alphachat and My AskAI do. This makes Alphachat and My AskAI more suitable for businesses looking to enhance their support agents' capabilities with AI-driven insights and tools.
Chatwith offers a range of pricing plans starting from a free tier up to $59 per month for its Business plan. Alphachat's pricing is significantly higher, with a Standard plan at €399 per month and customized pricing for enterprise needs. My AskAI provides a middle ground with its Essentials plan at $60 per month and Pro plan at $99 per month, along with a 30-day free trial on all plans.
In terms of cost-efficiency, Chatwith charges $24 per 1,000 tickets or chats, making it the most economical option. Alphachat is the most expensive at $370, while My AskAI offers a balanced rate of $99 per 1,000 tickets or chats.
Chatwith offers three usage tiers: Free with 50 messages per month, Standard with 2,000 messages per month, and Business with 3,000 messages per month. Alphachat provides a Standard tier with 3,000 messages per month and an Enterprise tier with unlimited messages. My AskAI features an Essentials plan with 200 conversations per month, Pro with 1,000 conversations per month, and an Enterprise plan with unlimited conversations, charging $0.10 per conversation beyond the limits.
Both Alphachat and My AskAI support human handover, allowing seamless transitions from AI to human agents. Chatwith, however, does not offer this feature.
All three platforms—Chatwith, Alphachat, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatwith or Alphachat. This can be particularly beneficial for businesses that handle a significant volume of email inquiries.
All three platforms offer email lead capture capabilities, enabling businesses to collect and manage leads efficiently.
Chatwith has specific content limits for its Standard and Business plans, while Alphachat offers unlimited content for both its Standard and Enterprise plans. My AskAI also provides unlimited webpages and documents across all its plans, with automatic updates.
Chatwith allows for 1 to 2 chatbots depending on the plan. Alphachat offers 1 chatbot for the Standard plan and unlimited for the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the three platforms—Chatwith, Alphachat, or My AskAI—offer a hosted help center.
Alphachat includes a chatbot flow builder, a feature not available in Chatwith or My AskAI. This allows for more customized and complex chatbot interactions.
Chatwith integrates with websites, various file types, and services like YouTube. Alphachat uses a flow editor for integrations. My AskAI supports a wide range of integrations including Google Drive, Notion, Confluence, SharePoint, and more, making it highly versatile.
Chatwith integrates with various platforms like Google Sheets, Zapier, Shopify, and Slack. Alphachat supports integrations with Wix, Shopify, and HubSpot, among others. My AskAI offers extensive integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms via Zendesk/Intercom.
All three platforms are GDPR compliant, ensuring data protection and privacy. However, none of them are SOC-2 compliant.
Chatwith offers community support for its free plan and email support with varying response times for its paid plans. Alphachat provides virtual assistant, email, and ticketing support for its Standard plan, and dedicated account management for Enterprise. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success management for Enterprise.
Chatwith uses unspecified models for its free plan and GPT-3.5 Turbo and GPT-4 for its paid plans. Alphachat uses OpenAI models. My AskAI employs GPT-4o for Essentials and Pro plans, and offers a choice between GPT-4o, Claude, and Gemini for its Enterprise plan.
All three platforms—Chatwith, Alphachat, and My AskAI—provide API access, allowing for custom integrations and extended functionalities.
My AskAI offers a comprehensive set of features and integrations, making it a versatile and cost-effective option for businesses. While Chatwith provides a more economical entry-level option and Alphachat caters to high-end enterprise needs, My AskAI strikes a balance with its robust feature set, extensive integrations, and competitive pricing.
