AI customer support features comparison: Chatwith vs Algomo
Chatwith and Algomo are AI customer support tools designed to deflect support tickets through automated responses and interactions. Chatwith offers a more affordable pricing structure, with a cost of $24 per 1,000 tickets or chats. It provides three usage tiers: Free (50 messages per month), Standard (2,000 messages per month), and Business (3,000 messages per month). Chatwith includes features such as analytics and insights, and email lead capture, but lacks human handover and an AI email assistant. The price plans range from a free tier to $59 per month for the Business plan.
In contrast, Algomo is positioned at a higher price point, charging $125 per 1,000 tickets or chats. Its usage tiers include Starter (100 bot conversations per month), Pro (600 bot conversations per month), and Scale (10,000 bot conversations per month). Algomo supports human handover and includes an AI email assistant, alongside analytics and insights, and email lead capture. The price plans start at $9 per month for the Starter tier, going up to $499 per month for the Scale tier. This positions Algomo as a more feature-rich option, catering to businesses that require advanced capabilities and higher conversation volumes.
Full breakdown: All available features and pricing
| Feature | Chatwith | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo |
Starter - $9/mo Pro - $49/mo Scale - $499/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $125 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo |
Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters |
Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots |
Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube |
Public Website Support Articles Past conversations Slack channels Notion pages Google Docs |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram |
Shopify Hubspot Zapier Slack Google Analytics WordPress |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response |
Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo |
Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI Customer Support Tools: Chatwith vs. Algomo vs. My AskAI
Overview
Chatwith, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers varying features, pricing, and capabilities, catering to different business needs.
Key Features
All three platforms provide AI customer support features, enabling automated responses to common customer queries. However, Chatwith lacks AI features specifically for support agents, which both Algomo and My AskAI offer. This makes Algomo and My AskAI more versatile for businesses needing comprehensive support solutions.
Pricing Plans
Chatwith offers a tiered pricing structure starting with a free plan and moving up to $59 per month for the Business plan. Algomo's plans range from $9 per month for the Starter plan to $499 per month for the Scale plan. My AskAI's pricing is positioned between these two, with plans starting at $60 per month and going up to $99 per month, with an Enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free way to evaluate the service.
AI Pricing and Usage Tiers
For AI pricing per 1,000 tickets or chats, Chatwith is the most economical at $24, followed by My AskAI at $99, and Algomo at $125. Chatwith's usage tiers are capped at 3,000 messages per month for the Business plan, whereas My AskAI's Pro plan allows for 1,000 conversations per month with the option for unlimited conversations in the Enterprise plan. Algomo offers up to 10,000 bot conversations per month in its highest tier.
Human Handover and Analytics
Both Algomo and My AskAI support human handover, enabling seamless transition from AI to human agents when necessary. This feature is absent in Chatwith. All three platforms provide conversation analytics and insights, helping businesses track performance and optimize their support strategies.
Additional Features
Algomo and My AskAI include an AI email assistant, which Chatwith does not offer. All platforms support email lead capture, enhancing their utility for sales and marketing efforts.
Content Limits and Chatbots
Chatwith imposes specific content limits depending on the plan, whereas Algomo and My AskAI offer higher or unlimited content limits. My AskAI provides unlimited webpages and documents across all plans, automatically updating content limits. For chatbots, My AskAI offers a flexible approach with up to unlimited agents in the Enterprise plan, compared to Algomo's unlimited bots only in the top tier and Chatwith's maximum of two chatbots in the Business plan.
Integrations
All three platforms integrate with various content and end-user services. My AskAI stands out with extensive integrations including Google Drive, Notion, Confluence, SharePoint, and more, making it highly adaptable to different business environments. Chatwith and Algomo also offer robust integration options but are slightly more limited in comparison.
Compliance and Support
All platforms are GDPR compliant but lack SOC-2 compliance. Support varies, with Chatwith providing community and email support at different response times based on the plan. Algomo offers live chat support across all plans, with additional support options in higher tiers. My AskAI provides comprehensive support, including web, email, and video support for Pro users, and dedicated Success Manager support for Enterprise clients.
AI Models and API Access
Chatwith uses different AI models depending on the plan, with higher tiers accessing GPT-4. Algomo employs its own models, while My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users. All platforms provide API access, facilitating custom integrations and advanced functionalities.
Conclusion
My AskAI stands out for its comprehensive features, flexible pricing, and extensive integrations, making it a robust choice for businesses seeking a versatile AI customer support tool. Algomo and Chatwith also offer valuable features but may be more suited to different business needs depending on specific requirements and budget constraints.
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