Chatwith and Aidbase are AI customer support tools designed to help businesses deflect support tickets through automated interactions. Chatwith offers a competitive pricing model with a cost of $24 per 1,000 tickets or chats and provides three usage tiers: Free, Standard, and Business, with monthly costs starting at $0, $19, and $59, respectively. While Chatwith lacks a human handover feature, it includes analytics and insights, and email lead capture capabilities, making it a viable option for businesses looking to gain insights from customer interactions.
Aidbase, on the other hand, is priced at $29 per 1,000 tickets or chats and offers higher usage tiers, including Standard, Pro, and Expert, with monthly costs starting at $29, $99, and $399, respectively. Unlike Chatwith, Aidbase includes an AI email assistant but does not provide analytics or insights. Both platforms offer email lead capture, but the choice between them may depend on the specific needs of a business, such as the importance of AI email assistance versus analytics capabilities.
| Feature | Chatwith | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $29 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatwith pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatwith, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities aimed at improving customer support efficiency.
All three platforms, Chatwith, Aidbase, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available in Chatwith and Aidbase.
Chatwith offers a tiered pricing structure with a free plan, a Standard plan starting at $19 per month, and a Business plan starting at $59 per month. Aidbase's pricing starts at $29 per month for the Standard plan, $99 per month for the Pro plan, and $399 per month for the Expert plan. My AskAI's pricing is structured into Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.
For the cost of processing 1,000 tickets or chats, Chatwith charges $24, Aidbase charges $29, and My AskAI charges $99. Although My AskAI's rate is higher, it offers additional features that may justify the cost.
Chatwith's usage tiers range from 50 messages per month on the free plan to 3,000 messages per month on the Business plan. Aidbase offers more generous usage limits, with 2,500 messages per month on the Standard plan up to 100,000 messages per month on the Expert plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
A significant differentiator is the human handover feature, which is available only in My AskAI. This feature allows seamless transition from AI to human agents, enhancing the customer support experience.
Both Chatwith and My AskAI offer conversation analytics and insights, enabling businesses to gain valuable data from customer interactions. Aidbase does not provide this feature.
Aidbase and My AskAI both offer an AI email assistant, while Chatwith does not. This feature can streamline email communications and improve response times.
All three platforms—Chatwith, Aidbase, and My AskAI—include email lead capture capabilities, helping businesses to gather and manage potential customer information.
Chatwith imposes content limits based on the plan, with significant character restrictions on the Standard and Business plans. Aidbase also has content limits varying from 2.5 million to 100 million training characters per month. In contrast, My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Chatwith allows 1 chatbot on the free and Standard plans, and 2 on the Business plan. Aidbase offers more flexibility with 5 chatbots on the Standard and Pro plans, and 50 on the Expert plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help centre or a chatbot flow builder, which might be a consideration for businesses looking for these specific features.
Chatwith integrates with websites, files (PDF, DOCX, TXT), services and APIs, and YouTube. Aidbase has limited integrations, primarily with websites. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatwith supports integrations with various platforms including Google Sheets, Zapier, Shopify, WooCommerce, and others. Aidbase primarily integrates with Zapier. My AskAI offers a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and various other customer engagement platforms.
All three platforms are GDPR compliant. None are SOC-2 compliant. In terms of support, Chatwith provides community support and email response times based on the plan tier. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated support via Slack and a success manager for Enterprise.
Chatwith uses different AI models depending on the plan, with GPT-3.5 Turbo f
