AI customer support features comparison: Chatwith vs Aidbase

Introduction

Chatwith, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities aimed at improving customer support efficiency.

AI Customer Support Features

All three platforms, Chatwith, Aidbase, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available in Chatwith and Aidbase.

Pricing Plans

Chatwith offers a tiered pricing structure with a free plan, a Standard plan starting at $19 per month, and a Business plan starting at $59 per month. Aidbase's pricing starts at $29 per month for the Standard plan, $99 per month for the Pro plan, and $399 per month for the Expert plan. My AskAI's pricing is structured into Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For the cost of processing 1,000 tickets or chats, Chatwith charges $24, Aidbase charges $29, and My AskAI charges $99. Although My AskAI's rate is higher, it offers additional features that may justify the cost.

Usage Tiers

Chatwith's usage tiers range from 50 messages per month on the free plan to 3,000 messages per month on the Business plan. Aidbase offers more generous usage limits, with 2,500 messages per month on the Standard plan up to 100,000 messages per month on the Expert plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

A significant differentiator is the human handover feature, which is available only in My AskAI. This feature allows seamless transition from AI to human agents, enhancing the customer support experience.

Conversation Analytics/Insights

Both Chatwith and My AskAI offer conversation analytics and insights, enabling businesses to gain valuable data from customer interactions. Aidbase does not provide this feature.

AI Email Assistant

Aidbase and My AskAI both offer an AI email assistant, while Chatwith does not. This feature can streamline email communications and improve response times.

Email Lead Capture

All three platforms—Chatwith, Aidbase, and My AskAI—include email lead capture capabilities, helping businesses to gather and manage potential customer information.

Content Limits

Chatwith imposes content limits based on the plan, with significant character restrictions on the Standard and Business plans. Aidbase also has content limits varying from 2.5 million to 100 million training characters per month. In contrast, My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chatwith allows 1 chatbot on the free and Standard plans, and 2 on the Business plan. Aidbase offers more flexibility with 5 chatbots on the Standard and Pro plans, and 50 on the Expert plan. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help centre or a chatbot flow builder, which might be a consideration for businesses looking for these specific features.

Integrations (Content/Knowledge)

Chatwith integrates with websites, files (PDF, DOCX, TXT), services and APIs, and YouTube. Aidbase has limited integrations, primarily with websites. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatwith supports integrations with various platforms including Google Sheets, Zapier, Shopify, WooCommerce, and others. Aidbase primarily integrates with Zapier. My AskAI offers a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and various other customer engagement platforms.

Compliance and Support

All three platforms are GDPR compliant. None are SOC-2 compliant. In terms of support, Chatwith provides community support and email response times based on the plan tier. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated support via Slack and a success manager for Enterprise.

AI Models Available

Chatwith uses different AI models depending on the plan, with GPT-3.5 Turbo for Standard and GPT-4 for Business. Aidbase uses GPT-3.5 and GPT-4. My AskAI employs GPT-4o across all plans, with the Enterprise plan offering additional options like Claude and Gemini.

API Access

All three platforms—Chatwith, Aidbase, and My AskAI—offer API access, enabling businesses to integrate their AI capabilities with other systems and workflows.

Conclusion

In summary, while Chatwith and Aidbase offer robust AI customer support features, My AskAI provides additional functionalities such as AI features for support agents, human handover, and extensive integrations. These features, combined with flexible pricing plans and comprehensive support, position My AskAI as a competitive option in the AI customer support market.