Chatwith is an AI customer support tool designed to deflect support tickets and streamline customer interactions. It offers a range of pricing plans tailored to different usage needs, starting from a free tier that includes up to 50 messages per month. The Standard plan, which accommodates up to 2,000 messages per month, starts at $19 per month, while the Business plan, supporting up to 3,000 messages per month, begins at $59 per month. The cost per 1,000 tickets or chats is set at $24, making it a scalable solution for various business sizes.
Despite not supporting human handover capabilities, Chatwith provides valuable analytics and insights to help businesses understand and improve their customer support interactions. Additionally, it includes an email lead capture feature, although it does not offer an AI email assistant. These features position Chatwith as a practical option for businesses looking to enhance their customer support efficiency through AI-driven solutions.
| Feature | Chatwith | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| Price Plans | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $99 |
| Usage Tiers | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
BothChatwithandMy AskAIare AI customer support tools designed to deflect support tickets by offering automated assistance to users. They provide various features aimed at enhancing the customer support experience, but differ in their capabilities, pricing, and integration options.
Both Chatwith and My AskAI offer AI customer support features, helping businesses automate responses to common queries and reduce the workload on human agents. However, My AskAI extends its functionality by also offering AI features specifically designed to support human agents, a capability Chatwith does not provide.
Chatwith offers a more tiered pricing structure with a Free plan, a Standard plan starting at $19 per month, and a Business plan starting at $59 per month. In contrast, My AskAI's plans start at $60 for Essentials, $99 for Pro, and an Enterprise plan with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which can be a significant advantage for businesses looking to test the service before committing.
The cost per 1,000 tickets or chats is significantly lower for Chatwith at $24 compared to My AskAI's $99. This difference could be a deciding factor for businesses with high volumes of customer interactions.
Chatwith's usage tiers are defined by message limits, with the Free plan allowing 50 messages per month, the Standard plan 2,000 messages, and the Business plan 3,000 messages. My AskAI, on the other hand, defines its usage tiers by conversations, offering 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI includes a human handover feature, allowing seamless transition from AI to human agents when necessary. This feature is absent in Chatwith, potentially limiting its effectiveness in more complex support scenarios.
Both platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI offers an AI email assistant, which is not available with Chatwith. This feature can help businesses manage email support more efficiently by automating responses and prioritizing emails.
Both Chatwith and My AskAI include email lead capture capabilities, helping businesses gather and manage customer leads effectively.
Chatwith sets specific content limits for its plans, with the Standard and Business plans allowing up to 10,000,000 characters. My AskAI offers unlimited webpages and documents across all its plans, which are updated automatically, providing more flexibility for content management.
Chatwith's Free and Standard plans include 1 chatbot, while the Business plan allows for 2 chatbots. My AskAI's Essentials and Pro plans include 1 chatbot with public and private modes, and the Enterprise plan offers unlimited chatbots, providing greater scalability for larger businesses.
Neither Chatwith nor My AskAI offer a hosted help centre or a chatbot flow builder, focusing instead on direct AI interactions.
Chatwith supports integration with various content sources, including websites, files (PDF, DOCX, TXT), APIs, and YouTube. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it more versatile in connecting with different knowledge bases.
Chatwith integrates with several platforms such as ActivePieces, Google Sheets, Zapier, Shopify, WooCommerce, Make.com, Wordpress, Webflow, Wix, Framer, Slack, Telegram, and WhatsApp. My AskAI also supports a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, providing extensive connectivity options for end-user interactions.
Both Chatwith and My AskAI are GDPR compliant but do not have SOC-2 compliance. In terms of support, Chatwith offers community support for its Free plan, with email support available within 72 hours for the Standard plan and 24 hours for the Business plan. My AskAI provides web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and dedicated Slack and Success Manager support for the Enterprise plan.
Chatwith uses different AI models depending on the plan, with GPT-3.5 Turbo for the Standard plan and GPT-4 and GPT-4 Turbo for the Business plan. My AskAI employs GPT-4o across all plans, with the Enterprise plan offering additional options like Claude and Gemini.
Both platforms offer API access, allowing businesses to integrate their AI customer support functionalities with other systems and applications.
While both Chatwith and My AskAI provide robust AI customer support features, My AskAI offers additional capabilities for support agents, a broader range of integrations, and more comprehensive support options. These features may make My AskAI a more suitable choice for businesses looking for a scalable and versatile AI customer support solution.
