Chatling and Zipchat are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chatling offers a competitive pricing structure, charging $16 per 1,000 tickets or chats, with three main pricing plans: Free for up to 100 chats per month, Pro at $35 per month for 5,500 chats, and Ultimate at $99 per month for 20,000 chats. Chatling provides analytics and insights, along with email lead capture capabilities, but lacks a human handover feature and an AI email assistant.
Zipchat, on the other hand, is priced at $86 per 1,000 tickets or chats and offers a range of plans from Starter at $49 per month for 500 replies to Scale at $499 per month for 6,000 replies, with an Enterprise plan available upon request. Similar to Chatling, Zipchat includes analytics, insights, and email lead capture but does not support human handover or an AI email assistant. While Zipchat's pricing is significantly higher, it caters to different usage tiers, potentially targeting businesses with higher support needs.
| Feature | Chatling | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $86 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Chatling, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities.
All three platforms, Chatling, Zipchat, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which neither Chatling nor Zipchat offers.
Chatling offers a range of pricing plans from Free ($0/month) to Ultimate ($99/month). Zipchat's plans start at $49/month and go up to $499/month, with an Enterprise plan available on request. My AskAI's plans range from Essentials ($60/month) to Enterprise (POA), with a 30-day free trial available for all plans without requiring a credit card.
Chatling charges $16 per 1,000 tickets/chats, making it the most cost-effective option. Zipchat charges $86, while My AskAI charges $99 for the same volume.
Chatling's usage tiers range from 100 chats per month (Free) to 20,000 chats per month (Ultimate). Zipchat offers from 500 replies per month (Starter) to 6,000 replies per month (Scale). My AskAI provides 200 conversations per month (Essentials) to unlimited conversations (Enterprise), with a per-conversation charge beyond the plan limits.
My AskAI includes a human handover feature, which neither Chatling nor Zipchat offers. This feature allows seamless transition from AI to human agents when necessary.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI is the only platform that offers an AI email assistant, which can automate and enhance email support. Chatling and Zipchat do not offer this feature.
All three platforms—Chatling, Zipchat, and My AskAI—support email lead capture, enabling businesses to gather and manage leads efficiently.
Chatling's content limits vary from 500,000 characters (Free) to 65,000,000 characters (Ultimate). Zipchat's limits are based on the number of webpages, from 1,000 (Starter) to 30,000 (Scale). My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatling offers up to 53 chatbots/agents on its Ultimate plan, while Zipchat's specific numbers for higher tiers are not mentioned. My AskAI provides one chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots/agents on the Enterprise plan.
None of the three platforms provide a hosted help center.
Chatling includes a chatbot flow builder, which is not available in Zipchat or My AskAI.
Chatling integrates with websites, knowledge bases, and files (pdf, txt). Zipchat supports websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. My AskAI offers extensive integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Zipchat supports Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Zipchat and My AskAI are GDPR compliant, while Chatling is not. None of the platforms are SOC-2 compliant.
Chatling offers 24/7 email support across all plans. Zipchat does not differentiate support levels across plans. My AskAI provides web and email support on Essentials, priority web, email, and video support on Pro, and Slack and a Success Manager on the Enterprise plan.
Chatling offers a variety of AI models, including GPT-3.5 Turbo, GPT-4 Turb
