AI customer support features comparison: Chatling vs Zipchat

AI Customer Support Tools: Chatling vs. Zipchat vs. My AskAI

Chatling, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities.

AI Customer Support Features

All three platforms, Chatling, Zipchat, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which neither Chatling nor Zipchat offers.

Pricing Plans

Chatling offers a range of pricing plans from Free ($0/month) to Ultimate ($99/month). Zipchat's plans start at $49/month and go up to $499/month, with an Enterprise plan available on request. My AskAI's plans range from Essentials ($60/month) to Enterprise (POA), with a 30-day free trial available for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Chatling charges $16 per 1,000 tickets/chats, making it the most cost-effective option. Zipchat charges $86, while My AskAI charges $99 for the same volume.

Usage Tiers

Chatling's usage tiers range from 100 chats per month (Free) to 20,000 chats per month (Ultimate). Zipchat offers from 500 replies per month (Starter) to 6,000 replies per month (Scale). My AskAI provides 200 conversations per month (Essentials) to unlimited conversations (Enterprise), with a per-conversation charge beyond the plan limits.

Human Handover

My AskAI includes a human handover feature, which neither Chatling nor Zipchat offers. This feature allows seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.

AI Email Assistant

My AskAI is the only platform that offers an AI email assistant, which can automate and enhance email support. Chatling and Zipchat do not offer this feature.

Email Lead Capture

All three platforms—Chatling, Zipchat, and My AskAI—support email lead capture, enabling businesses to gather and manage leads efficiently.

Content Limits

Chatling's content limits vary from 500,000 characters (Free) to 65,000,000 characters (Ultimate). Zipchat's limits are based on the number of webpages, from 1,000 (Starter) to 30,000 (Scale). My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chatling offers up to 53 chatbots/agents on its Ultimate plan, while Zipchat's specific numbers for higher tiers are not mentioned. My AskAI provides one chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots/agents on the Enterprise plan.

Hosted Help Centre

None of the three platforms provide a hosted help center.

Chatbot Flow Builder

Chatling includes a chatbot flow builder, which is not available in Zipchat or My AskAI.

Integrations (Content/Knowledge)

Chatling integrates with websites, knowledge bases, and files (pdf, txt). Zipchat supports websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. My AskAI offers extensive integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Zipchat supports Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

GDPR and SOC-2 Compliance

Zipchat and My AskAI are GDPR compliant, while Chatling is not. None of the platforms are SOC-2 compliant.

Support

Chatling offers 24/7 email support across all plans. Zipchat does not differentiate support levels across plans. My AskAI provides web and email support on Essentials, priority web, email, and video support on Pro, and Slack and a Success Manager on the Enterprise plan.

AI Models Available

Chatling offers a variety of AI models, including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. Zipchat uses GPT-4 and their own algorithm across all plans. My AskAI uses GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini available for Enterprise.

API Access

Chatling and My AskAI provide API access, while Zipchat does not.

Conclusion

My AskAI offers a comprehensive suite of features, particularly excelling in AI support for agents, human handover, AI email assistance, and extensive integrations. While Chatling and Zipchat have their strengths, My AskAI's robust capabilities and flexible pricing make it a strong contender in the AI customer support market.