Chatling and Wonderchat are AI customer support tools designed to deflect support tickets by automating responses to common customer inquiries. Chatling offers a more cost-effective pricing structure, with a rate of $16 per 1,000 tickets or chats, compared to Wonderchat's $41 for the same volume. Chatling's plans range from a free tier allowing 100 chats per month to an Ultimate plan at $99 per month for 20,000 chats. In contrast, Wonderchat's pricing starts at $49.99 per month for 3,000 messages and goes up to $499.99 per month for 30,000 messages, with an Enterprise option available upon request.
Both platforms provide analytics and insights as well as email lead capture capabilities. However, a key differentiator is the human handover feature, which is available in Wonderchat but not in Chatling. This feature allows for seamless transition to human agents when necessary, potentially enhancing customer experience. Neither platform includes an AI email assistant. Chatling's lower price points and tiered usage plans might appeal to smaller businesses or those with lower support volumes, while Wonderchat's broader range of plans and human handover feature might be better suited for larger organizations with higher support needs.
| Feature | Chatling | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $41 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities. This summary aims to provide a comprehensive comparison of these three competitors.
All three platforms, Chatling, Wonderchat, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability not present in Chatling and Wonderchat.
Chatling offers three pricing plans: Free ($0/month), Pro ($35/month), and Ultimate ($99/month). Wonderchat provides a wider range of plans: Lite ($49.99/month), Basic ($99.99/month), Turbo ($249.99/month), Professional ($499.99/month), and Enterprise (Price on Application). My AskAI offers Essentials ($60/month), Pro ($99/month), and Enterprise (Price on Application), with a 30-day free trial available for all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Chatling charges $16, Wonderchat charges $41, and My AskAI charges $99. Despite the higher cost, My AskAI's pricing reflects its additional features and capabilities.
Chatling's usage tiers range from 100 chats/month on the Free plan to 20,000 chats/month on the Ultimate plan. Wonderchat's tiers range from 3,000 messages on the Lite plan to 30,000 messages on the Professional plan. My AskAI offers 200 conversations/month on the Essentials plan, 1,000 conversations/month on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Wonderchat and My AskAI support human handover, enabling seamless transition from AI to human agents when necessary. Chatling does not offer this feature.
All three platforms provide conversation analytics and insights to help businesses understand and improve their customer interactions.
My AskAI is the only platform among the three that offers an AI Email Assistant, enhancing its utility for comprehensive customer support.
Chatling, Wonderchat, and My AskAI all offer email lead capture capabilities, helping businesses gather potential customer information effectively.
Chatling's content limits range from 500,000 characters on the Free plan to 65,000,000 characters on the Ultimate plan. Wonderchat offers limits from 1 million characters on the Lite plan to 20 million characters on the Professional plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Chatling allows for 2 chatbots on the Free plan, 15 on the Pro plan, and 53 on the Ultimate plan. Wonderchat offers 2 chatbots on the Lite plan, scaling up to 5 on the Professional plan. My AskAI provides 1 chatbot with two modes (public and private) on both Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center as part of their features.
Chatling includes a chatbot flow builder, whereas Wonderchat and My AskAI do not offer this feature.
Chatling integrates with websites, knowledge bases, and various file types (pdf, txt). Wonderchat supports direct text inputs, websites, multiple file formats, audio, and video. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Wonderchat supports integrations with WordPress, Webflow, Bubble, Confluence, Squarespace, Notion, Framer, Wix, and Shopify. My AskAI provides a broader range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Both Wonderchat and My AskAI are GDPR compliant, ensuring data protection and privacy. Chatling does not comply with GDPR standards.
None of the three platforms are SOC-2 compliant.
Chatling offers 24/7 email support across all plans. Wonderchat provides email support on all plans, with Zoom support available on higher-tier plans. My AskAI offers web and email support on the Essentials plan, priority web, email, and video support on the Pro plan, and Slack and a dedicated success manager on the Enterprise plan.
Chatling supports a variety of AI models, including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. Wonderchat uses GPT-4o, Claude 3, and Minstral AI. My AskAI offers GPT-4o across all plans, with additional options for Claude and Gemini models on the Enterprise plan.
All three platforms provide API access, allowing for custom integrations and extended functionalities.
In summary, My AskAI differentiates itself with AI features for support agents, a comprehensive AI Email Assistant, unlimited content limits, and extensive integrations. These features, combined with GDPR compliance and robust support options, position My AskAI as a versatile and powerful tool in the AI customer support market.
