Chatling and Watermelon are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chatling offers a cost-effective solution with pricing at $16 per 1,000 tickets or chats. It provides three usage tiers: Free, Pro, and Ultimate, with respective monthly limits of 100, 5,500, and 20,000 chats. Chatling includes features such as analytics and insights, and email lead capture, but lacks human handover capabilities and an AI email assistant. The pricing plans range from $0 per month for the Free tier to $99 per month for the Ultimate tier.
In contrast, Watermelon positions itself at a higher price point, charging $522 per 1,000 tickets or chats. Its usage tiers are structured based on features rather than chat limits. Watermelon includes human handover capabilities and offers analytics and insights, along with email lead capture, but does not feature an AI email assistant. The pricing plans start from €149 per month for the Basic plan and go up to €1,499 per month for the Enterprise plan. This positions Watermelon as a more premium offering compared to Chatling, potentially catering to businesses with more complex support needs and higher budgets.
| Feature | Chatling | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $522 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the competitive landscape of AI customer support tools aimed at deflecting support tickets, Chatling, Watermelon, and My AskAI offer distinct features, pricing, and capabilities. This summary provides an objective comparison of these three platforms to help understand their market positions.
All three platforms, Chatling, Watermelon, and My AskAI, offer AI customer support features designed to automate and streamline customer interactions. However, when it comes to AI features for support agents, Chatling falls short as it does not provide these capabilities, whereas both Watermelon and My AskAI do.
Chatling offers a tiered pricing model with a Free plan at $0 per month, Pro at $35 per month, and Ultimate at $99 per month. Watermelon’s pricing starts significantly higher, with Basic plans from €149 per month, Premium from €299 per month, Business from €599 per month, and Enterprise from €1499 per month. My AskAI’s pricing is more moderate, with Essentials at $60 per month, Pro at $99 per month, and Enterprise plans available on request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When considering the cost of AI per 1,000 tickets or chats, Chatling is the most economical at $16, followed by My AskAI at $99, and Watermelon at a steep $522.
Chatling provides a Free plan with 100 chats per month, Pro with 5,500 chats, and Ultimate with 20,000 chats. Watermelon’s usage tiers are based on features rather than specific chat limits. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on Pro, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Human handover capability is available in Watermelon and My AskAI, allowing seamless transition from AI to human agents. Chatling, however, does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses to analyze and improve their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatling and Watermelon.
All three platforms support email lead capture, ensuring potential customer data is collected efficiently.
Chatling imposes character limits on its plans, with the Free plan allowing 500,000 characters, Pro 15,000,000, and Ultimate 65,000,000. Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents for all its plans and updates content automatically.
Chatling allows 2 chatbots on the Free plan, 15 on Pro, and 53 on Ultimate. Watermelon offers no chatbots on the Basic plan, 1 on Premium, 3 on Business, and 10 on Enterprise. My AskAI provides 1 chatbot with 2 modes (public and private) on both Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Watermelon is the only platform that offers a hosted help center, a feature absent in both Chatling and My AskAI.
Chatling includes a chatbot flow builder, which is not available in Watermelon and My AskAI.
Chatling integrates with websites, knowledge bases, files, and FAQs. Watermelon supports website and document integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
