Chatling and Voiceflow are AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Chatling offers a straightforward pricing model with a cost of $16 per 1,000 tickets or chats. It provides three usage tiers: Free (100 chats per month), Pro (5,500 chats per month), and Ultimate (20,000 chats per month), with corresponding price plans of $0, $35, and $99 per month, respectively. Key features include analytics and insights, and email lead capture, although it lacks human handover and an AI email assistant.
Voiceflow, on the other hand, employs a different pricing approach, with the price per 1,000 tickets or chats being provided on application (POA). Its usage tiers are based on monthly AI tokens, ranging from 100k in the Sandbox tier to unlimited in the Enterprise tier. The pricing plans start from a free Sandbox tier, followed by Pro at $50 per month, Teams at $625 per month, and a custom-priced Enterprise plan. Like Chatling, Voiceflow offers analytics and insights, and email lead capture, but does not include human handover or an AI email assistant. Voiceflow's higher-tier plans suggest a focus on larger enterprises with more extensive support needs.
| Feature | Chatling | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | POA | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling,Voiceflow, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities tailored to different business needs.
All three platforms, Chatling, Voiceflow, and My AskAI, provide AI customer support features. These tools are designed to handle customer inquiries and reduce the workload on human support agents.
My AskAI stands out by offering AI features specifically for support agents, which neither Chatling nor Voiceflow provides. This includes advanced tools to assist agents in managing and resolving customer queries more efficiently.
Chatling offers a range of pricing plans from free to $99 per month, while Voiceflow's plans range from free to custom pricing for enterprises, with the highest non-custom plan at $625 per month. My AskAI's plans start at $60 and go up to $99 per month, with enterprise pricing available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Chatling charges $16, while My AskAI charges $99. Voiceflow's pricing is provided on request for this metric, making it less transparent in comparison.
Chatling and Voiceflow have different usage tiers based on the number of chats or AI tokens per month. Chatling's tiers range from 100 to 20,000 chats per month, while Voiceflow's range from 100k to unlimited AI tokens. My AskAI offers tiers from 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI supports human handover, a feature not available in Chatling and Voiceflow. This allows seamless transition from AI to a human agent when necessary, ensuring higher customer satisfaction.
All three platforms provide conversation analytics and insights, helping businesses understand and optimize their customer interactions.
My AskAI is the only platform among the three that offers an AI email assistant, providing additional support capabilities through email.
Email lead capture is supported by all three platforms, allowing businesses to collect and manage leads efficiently.
Chatling and Voiceflow have specific content limits based on their pricing tiers, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatling and Voiceflow offer multiple chatbots or agents based on their pricing tiers, with Voiceflow providing unlimited agents in higher tiers. My AskAI offers one agent in its lower tiers, with two modes (public and private), and unlimited agents in the enterprise plan.
None of the three platforms provide a hosted help center as part of their offerings.
Chatling and Voiceflow include a chatbot flow builder, which is not available in My AskAI. This feature allows businesses to design and customize chatbot interactions.
My AskAI supports a wide range of integrations, including various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chatling and Voiceflow also offer integrations but with fewer options compared to My AskAI.
My AskAI provides extensive integrations for end users, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat tools. Chatling and Voiceflow also offer integrations but with fewer options.
Both Voiceflow and My AskAI are GDPR compliant, ensuring data privacy and protection. However, only Voiceflow is SOC-2 compliant, providing additional security assurances.
