AI customer support features comparison: Chatling vs Voiceflow

Overview

Chatling, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms, Chatling, Voiceflow, and My AskAI, provide AI customer support features. These tools are designed to handle customer inquiries and reduce the workload on human support agents.

AI Features for Support Agents

My AskAI stands out by offering AI features specifically for support agents, which neither Chatling nor Voiceflow provides. This includes advanced tools to assist agents in managing and resolving customer queries more efficiently.

Pricing Plans

Chatling offers a range of pricing plans from free to $99 per month, while Voiceflow's plans range from free to custom pricing for enterprises, with the highest non-custom plan at $625 per month. My AskAI's plans start at $60 and go up to $99 per month, with enterprise pricing available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Chatling charges $16, while My AskAI charges $99. Voiceflow's pricing is provided on request for this metric, making it less transparent in comparison.

Usage Tiers

Chatling and Voiceflow have different usage tiers based on the number of chats or AI tokens per month. Chatling's tiers range from 100 to 20,000 chats per month, while Voiceflow's range from 100k to unlimited AI tokens. My AskAI offers tiers from 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

My AskAI supports human handover, a feature not available in Chatling and Voiceflow. This allows seamless transition from AI to a human agent when necessary, ensuring higher customer satisfaction.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand and optimize their customer interactions.

AI Email Assistant

My AskAI is the only platform among the three that offers an AI email assistant, providing additional support capabilities through email.

Email Lead Capture

Email lead capture is supported by all three platforms, allowing businesses to collect and manage leads efficiently.

Content Limits

Chatling and Voiceflow have specific content limits based on their pricing tiers, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chatling and Voiceflow offer multiple chatbots or agents based on their pricing tiers, with Voiceflow providing unlimited agents in higher tiers. My AskAI offers one agent in its lower tiers, with two modes (public and private), and unlimited agents in the enterprise plan.

Hosted Help Centre

None of the three platforms provide a hosted help center as part of their offerings.

Chatbot Flow Builder

Chatling and Voiceflow include a chatbot flow builder, which is not available in My AskAI. This feature allows businesses to design and customize chatbot interactions.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations, including various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chatling and Voiceflow also offer integrations but with fewer options compared to My AskAI.

Integrations (End Users)

My AskAI provides extensive integrations for end users, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat tools. Chatling and Voiceflow also offer integrations but with fewer options.

GDPR and SOC-2 Compliance

Both Voiceflow and My AskAI are GDPR compliant, ensuring data privacy and protection. However, only Voiceflow is SOC-2 compliant, providing additional security assurances.

Support

Support varies across the platforms. Chatling offers 24/7 email support across all plans. Voiceflow provides community support, email, and priority support based on the plan. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.

AI Models Available

Chatling and Voiceflow offer a variety of AI models, including GPT and Claude models. My AskAI provides GPT-4o across all plans, with additional models like Claude and Gemini available for enterprise customers.

API Access

All three platforms offer API access, allowing businesses to integrate their AI capabilities with other systems and applications seamlessly.

Conclusion

In summary, My AskAI differentiates itself with features like AI support for agents, human handover, AI email assistant, and extensive integrations. While Chatling and Voiceflow offer competitive pricing and a variety of AI models, My AskAI provides a comprehensive suite of tools designed to enhance both customer and agent experiences.