AI customer support features comparison:Chatlingvs Userlike

Introduction

Chatling, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and provide efficient customer service. Each platform offers unique features, pricing plans, and capabilities aimed at enhancing the user experience for both customers and support agents.

AI Customer Support Features

All three platforms—Chatling, Userlike, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available in Chatling and Userlike.

Pricing Plans

Chatling offers a tiered pricing structure with a Free plan at $0 per month, Pro at $35 per month, and Ultimate at $99 per month. Userlike's pricing is more extensive, starting with a Free plan, followed by Team at $130 per month, Corporate at $350 per month, and a customizable Flex plan. Additionally, Userlike charges extra for WhatsApp campaigns and additional users. My AskAI's pricing is straightforward: Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Chatling charges $16 per 1,000 tickets/chats, while Userlike's pricing is provided on application (POA). My AskAI charges a flat rate of $99 per 1,000 tickets/chats.

Usage Tiers

Chatling's usage tiers range from 100 chats per month on the Free plan to 20,000 chats per month on the Ultimate plan. Userlike offers unlimited conversations across all its plans. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Among the three, only My AskAI supports human handover, ensuring a seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

All three platforms—Chatling, Userlike, and My AskAI—provide conversation analytics and insights to help businesses understand customer interactions better.

AI Email Assistant

My AskAI is the only platform among the three that includes an AI email assistant, enhancing its capability to manage customer support through multiple channels.

Email Lead Capture

All three platforms—Chatling, Userlike, and My AskAI—offer email lead capture features, which help businesses gather potential customer information.

Content Limits

Chatling has specific content limits based on the plan, ranging from 500,000 characters on the Free plan to 65,000,000 characters on the Ultimate plan. Userlike does not provide specific content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chatling allows 2 chatbots on the Free plan, 15 on the Pro plan, and 53 on the Ultimate plan. Userlike does not specify the number of chatbots/agents. My AskAI provides 1 chatbot with 2 modes (public and private) on the Essentials and Pro plans and unlimited chatbots on the Enterprise plan.

Hosted Help Centre

None of the three platforms—Chatling, Userlike, and My AskAI—offer a hosted help center.

Chatbot Flow Builder

Chatling and Userlike both offer a chatbot flow builder, whereas My AskAI does not include this feature.

Integrations (Content/Knowledge)

Chatling integrates with websites, knowledge bases, files (pdf, txt), and FAQs. Userlike supports FAQ documents, customer service transcripts, product documentation, previous chat histories, and integrated knowledge bases. My AskAI provides extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Userlike supports website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). My AskAI offers integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).

GDPR Compliance

Both Userlike and My AskAI are GDPR compliant, while Chatling is not.

SOC-2 Compliance

None of the three platforms—Chatling, Userlike, and My AskAI—are SOC-2 compliant.

Support

Chatling provides 24/7 email support across all plans. Userlike's support varies by plan, with GPT-4 support for Free, Team, and Corporate plans, and professional onboarding and a dedicated account manager for the Flex plan. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.

AI Models Available

Chatling offers a variety of AI models, including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. Userlike specifies GPT-4 for its Corporate and Flex plans but does not detail AI models for other plans. My AskAI uses GPT-4o for Essentials and Pro plans, with GPT-4o/Claude/Gemini available for the Enterprise plan.

API Access

All three platforms—Chatling, Userlike, and My AskAI—provide API access, facilitating integration with other systems and customization.

Conclusion

Chatling, Userlike, and My AskAI each offer robust AI customer support tools with varying features, pricing, and capabilities. My AskAI distinguishes itself with AI features for support agents, human handover, an AI email assistant, extensive integrations, and clear pricing. These attributes position My AskAI as a comprehensive solution for businesses looking to enhance their customer support operations.