Chatling and Userdesk are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chatling offers a pricing model of $16 per 1,000 tickets or chats, with three usage tiers: Free (100 chats per month), Pro (5,500 chats per month), and Ultimate (20,000 chats per month). Their price plans range from $0 per month for the Free tier, $35 per month for the Pro tier, and $99 per month for the Ultimate tier. Key features include analytics and insights, and email lead capture, though it lacks human handover and an AI email assistant.
Userdesk, on the other hand, charges $24 per 1,000 tickets or chats and provides a broader range of usage tiers, from Free (30 AI messages per month) to Enterprise (100,000 AI messages per month). Their pricing plans start at $0 per month for the Free tier and go up to $499 per month for the Enterprise tier, with an additional option to remove "Powered by Userdesk" branding for $39 per month. While Userdesk also includes email lead capture, it does not offer analytics or insights, human handover, or an AI email assistant. Overall, Chatling tends to be more affordable at higher usage levels, while Userdesk offers more extensive usage tiers and an option to remove branding.
| Feature | Chatling | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $24 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs. This summary provides a comparative analysis to help understand the strengths and differentiators of each tool.
All three platforms—Chatling, Userdesk, and My AskAI—offer robust AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, a capability that Chatling lacks and is to be confirmed for Userdesk.
Chatling offers three pricing plans: Free, Pro at $35 per month, and Ultimate at $99 per month. Userdesk provides a broader range of plans, starting from Free, moving to Hobby at $19 per month, Growth at $49 per month, Pro at $99 per month, and Enterprise at $499 per month. My AskAI has three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application. A notable benefit of My AskAI is the 30-day free trial available on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly across the platforms. Chatling charges $16, Userdesk charges $24, and My AskAI charges $99. While My AskAI's rate is higher, it includes advanced features and integrations that may justify the cost for businesses needing comprehensive support solutions.
Chatling's usage tiers range from 100 chats per month for the Free plan to 20,000 chats per month for the Ultimate plan. Userdesk offers 30 AI messages per month for the Free plan and up to 100,000 AI messages per month for the Enterprise plan. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
A key differentiator for My AskAI is its human handover capability, a feature not available in Chatling or Userdesk. This allows seamless transition from AI to human agents, ensuring complex queries are handled efficiently.
Both Chatling and My AskAI offer conversation analytics and insights, which are crucial for improving customer interactions and support strategies. Userdesk does not provide this feature, potentially limiting its utility for businesses seeking in-depth performance metrics.
My AskAI includes an AI email assistant, a feature absent in both Chatling and Userdesk. This functionality can significantly enhance email management and response efficiency.
All three platforms support email lead capture, helping businesses collect and manage leads effectively through their AI systems.
Chatling and Userdesk have specific content limits based on their pricing tiers, with Chatling offering up to 65,000,000 characters and Userdesk up to 50,000,000 training words. My AskAI stands out by offering unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.
Chatling allows up to 53 chatbots for its Ultimate plan, while Userdesk offers up to 50 chatbots for the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan, catering to businesses with extensive chatbot needs.
None of the platforms offer a hosted help center. However, Chatling includes a chatbot flow builder, a feature not present in Userdesk or My AskAI.
Chatling supports integrations with websites, knowledge bases, and files (pdf, txt). Userdesk integrates with websites, files (PDFs), Notion pages, and sitemap.xml. My AskAI provides extensive integration options, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Userdesk supports WordPress, Shopify, Webflow, Wix, any website, and Slack. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Both Userdesk and My AskAI are GDPR compliant, while Chatling is not. None of the platforms are SOC-2 compliant. My AskAI provides comprehensive support options, including web, email, video, Slack, and a success manager for the Enterprise plan. Chatling offers 24/7 email support for all plans, while Userdesk's support details are not provided.
Chatling supports a variety of AI models, including GPT-3.5 Turbo, GPT-4 Turbo, and others. Userdesk offers GPT-3.5 and GPT-4 models depending on the plan. My AskAI provides GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan. All three platforms offer API access.
While Chatling, Userdesk, and My AskAI all provide valuable AI customer support solutions, My AskAI stands out with its comprehensive feature set, including AI support for agents, human handover, conversation analytics, AI email assistant, extensive integrations, and robust compliance and support options. These features make My AskAI a versatile and powerful tool for businesses aiming to enhance their customer support capabilities.
