AI customer support features comparison: Chatling vs Stonly

Introduction

Chatling, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. These platforms offer various features, pricing plans, and capabilities tailored to different business needs. This summary provides an objective comparison of these three tools, focusing on their key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—Chatling, Stonly, and My AskAI—offer AI customer support features, making them suitable for businesses looking to automate and streamline their customer service processes.

AI Features for Support Agents

While Chatling and Stonly do not provide AI features specifically for support agents, My AskAI stands out by offering these capabilities. This feature can be particularly beneficial for companies looking to enhance the efficiency of their support teams through AI assistance.

Pricing Plans

Chatling offers three pricing tiers: Free ($0/mo), Pro ($35/mo), and Ultimate ($99/mo). Stonly's pricing is higher with plans starting from Starter ($124/mo) to Business ($249/mo), and Enterprise with custom pricing. My AskAI provides competitive pricing with Essentials ($60), Pro ($99), and Enterprise (price on application). My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be advantageous for businesses wanting to test the service before committing.

AI Price Per 1,000 Tickets/Chats

For AI services, Chatling charges $16 per 1,000 tickets/chats, while Stonly's pricing is on a per-application basis. My AskAI charges $99 per 1,000 tickets/chats, which is higher but includes more advanced AI features.

Usage Tiers

Chatling's usage tiers range from 100 chats per month on the Free plan to 20,000 chats per month on the Ultimate plan. Stonly does not provide specific usage tiers. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Human handover is not available in Chatling and Stonly. However, My AskAI includes this feature, allowing seamless transition from AI to human support, which can significantly improve customer satisfaction.

Conversation Analytics/Insights

All three platforms—Chatling, Stonly, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.

AI Email Assistant

Chatling and Stonly do not offer an AI email assistant, whereas My AskAI includes this feature. This can be a significant advantage for businesses that rely heavily on email communication for customer support.

Email Lead Capture

Chatling and My AskAI both offer email lead capture, while Stonly does not provide this feature. This capability can help businesses grow their customer base and improve lead management.

Content Limits

Chatling's content limits vary from 500,000 characters on the Free plan to 65,000,000 characters on the Ultimate plan. Stonly does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, which can be a key advantage for content-heavy businesses.

Number of Chatbots/Agents

Chatling provides different numbers of chatbots/agents depending on the plan, ranging from 2 to 53. Stonly does not specify this feature. My AskAI offers 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited on the Enterprise plan.

Hosted Help Centre

Stonly offers a hosted help center, which can be useful for businesses looking to provide self-service options to their customers. Chatling and My AskAI do not offer this feature.

Chatbot Flow Builder

Chatling includes a chatbot flow builder, which allows businesses to design custom chatbot interactions. Stonly and My AskAI do not offer this feature, focusing instead on other capabilities.

Integrations (Content/Knowledge)

Chatling integrates with websites, knowledge bases, files (pdf, txt), and FAQs. Stonly's integrations are not specified. My AskAI provides extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, offering greater flexibility for content management.

Integrations (End Users)

Chatling supports integrations with Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, providing comprehensive connectivity options.

GDPR Compliance

Both Stonly and My AskAI are GDPR compliant, ensuring data protection and privacy. Chatling does not meet this compliance standard.

SOC-2 Compliance

None of the three platforms—Chatling, Stonly, or My AskAI—are SOC-2 compliant.

Support

Chatling offers 24/7 email support across all plans. Stonly's support details are not specified, though Enterprise customers receive priority support and a dedicated account executive. My AskAI provides web and email support on the Essentials plan, priority web, email, and video support on the Pro plan, and Slack and a success manager for Enterprise customers.

AI Models Available

Chatling offers a variety of AI models, including GPT-3.5 Turbo, GPT-4 Turbo, GPT-4o mini, GPT-4o, and several Claude and Gemini models. Stonly does not specify which AI models are available. My AskAI uses GPT-4o across all plans and includes Claude and Gemini for Enterprise customers, ensuring advanced AI capabilities.

API Access

All three platforms—Chatling, Stonly, and My AskAI—provide API access, allowing for custom integrations and extended functionality.

Conclusion

In summary, while Chatling and Stonly offer robust AI customer support features, My AskAI distinguishes itself with additional capabilities for support agents, AI email assistance, extensive integrations, and human handover features. My AskAI's competitive pricing and comprehensive support options further enhance its appeal, making it a strong contender in the AI customer support market.