Chatling and Stonly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chatling offers a tiered pricing structure based on usage, with a free plan allowing up to 100 chats per month, a Pro plan for $35 per month covering 5,500 chats, and an Ultimate plan for $99 per month accommodating 20,000 chats. The cost per 1,000 tickets or chats with Chatling is $16, and it includes features such as analytics and insights, and email lead capture, although it lacks human handover and an AI email assistant.
Stonly, on the other hand, does not provide a fixed price per 1,000 tickets or chats, as this is determined on a per-organization basis (POA). Stonly's pricing plans are higher, starting at $124 per month for the Starter plan, $249 per month for the Business plan, and a custom price for the Enterprise plan. Like Chatling, Stonly offers analytics and insights but does not support human handover or AI email assistance. However, it also does not include email lead capture, which is a feature available in Chatling. This positions Chatling as a potentially more cost-effective solution for smaller businesses or those with lower chat volumes, while Stonly may cater to larger enterprises with more complex needs.
| Feature | Chatling | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | POA | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Chatling pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. These platforms offer various features, pricing plans, and capabilities tailored to different business needs. This summary provides an objective comparison of these three tools, focusing on their key features, pricing, and capabilities.
All three platforms—Chatling, Stonly, and My AskAI—offer AI customer support features, making them suitable for businesses looking to automate and streamline their customer service processes.
While Chatling and Stonly do not provide AI features specifically for support agents, My AskAI stands out by offering these capabilities. This feature can be particularly beneficial for companies looking to enhance the efficiency of their support teams through AI assistance.
Chatling offers three pricing tiers: Free ($0/mo), Pro ($35/mo), and Ultimate ($99/mo). Stonly's pricing is higher with plans starting from Starter ($124/mo) to Business ($249/mo), and Enterprise with custom pricing. My AskAI provides competitive pricing with Essentials ($60), Pro ($99), and Enterprise (price on application). My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be advantageous for businesses wanting to test the service before committing.
For AI services, Chatling charges $16 per 1,000 tickets/chats, while Stonly's pricing is on a per-application basis. My AskAI charges $99 per 1,000 tickets/chats, which is higher but includes more advanced AI features.
Chatling's usage tiers range from 100 chats per month on the Free plan to 20,000 chats per month on the Ultimate plan. Stonly does not provide specific usage tiers. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human handover is not available in Chatling and Stonly. However, My AskAI includes this feature, allowing seamless transition from AI to human support, which can significantly improve customer satisfaction.
All three platforms—Chatling, Stonly, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.
Chatling and Stonly do not offer an AI email assistant, whereas My AskAI includes this feature. This can be a significant advantage for businesses that rely heavily on email communication for customer support.
Chatling and My AskAI both offer email lead capture, while Stonly does not provide this feature. This capability can help businesses grow their customer base and improve lead management.
Chatling's content limits vary from 500,000 characters on the Free plan to 65,000,000 characters on the Ultimate plan. Stonly does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, which can be a key advantage for content-heavy businesses.
Chatling provides different numbers of chatbots/agents depending on the plan, ranging from 2 to 53. Stonly does not specify this feature. My AskAI offers 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited on the Enterprise plan.
Stonly offers a hosted help center, which can be useful for businesses looking to provide self-service options to their customers. Chatling and My AskAI do not offer this feature.
Chatling includes a chatbot flow builder, which allows businesses to design custom chatbot interactions. Stonly and My AskAI do not offer this feature, focusing instead on other capabilities.
Chatling integrates with websites, knowledge bases, files (pdf, txt), and FAQs. Stonly's integrations are not specified. My AskAI provides extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, offering greater flexibility for content management.
Chatling supports integrations with Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (
