Chatling and SiteGPT are AI customer support tools designed to help businesses deflect support tickets by automating responses and capturing leads. Chatling offers a more cost-effective solution with a price of $16 per 1,000 tickets or chats, compared to SiteGPT's $25 for the same number. Chatling’s pricing plans include a Free tier for up to 100 chats per month, a Pro plan for $35 per month covering 5,500 chats, and an Ultimate plan at $99 per month for 20,000 chats. In contrast, SiteGPT’s pricing starts at $49 per month for 4,000 messages, $99 for 10,000 messages, $399 for 40,000 messages, and an Enterprise plan starting at $999 per month with unlimited messages.
Both platforms provide analytics and insights, as well as email lead capture capabilities. However, while SiteGPT includes a human handover feature, Chatling does not. This difference might be significant for businesses that require seamless transitions between AI and human customer support. Additionally, SiteGPT offers the option to remove its branding for an extra $50 per month and provides additional message bundles, whereas Chatling does not have these options. This positions Chatling as a more budget-friendly option, while SiteGPT offers more scalability and customization for larger enterprises.
| Feature | Chatling | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $25 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Chatling, SiteGPT, and My AskAI—provide AI customer support features, ensuring that routine queries can be managed by AI to reduce the load on human agents.
SiteGPT and My AskAI offer AI features specifically designed to assist support agents, enhancing their efficiency and effectiveness. Chatling, however, does not provide this feature, focusing solely on direct customer interactions.
Chatling offers a range of plans from a free tier to an Ultimate plan at $99 per month. SiteGPT's pricing is more varied, starting at $49 per month for the Starter plan and going up to $999 per month for the Enterprise plan, with additional costs for removing branding and extra messages. My AskAI's plans start at $60 for the Essentials plan, $99 for the Pro plan, and a custom price for the Enterprise plan, all of which include a 30-day free trial without requiring a credit card.
For handling 1,000 tickets or chats, Chatling charges $16, SiteGPT charges $25, and My AskAI charges $99. While My AskAI's rate is higher, it includes advanced features and integrations that may justify the cost for some businesses.
Chatling's usage tiers range from 100 chats per month on the free plan to 20,000 chats per month on the Ultimate plan. SiteGPT offers between 4,000 and unlimited messages per month, depending on the plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each.
Both SiteGPT and My AskAI support human handover, allowing seamless transition to human agents when necessary. Chatling lacks this feature, which could be a limitation for businesses requiring complex issue resolution.
All three platforms offer conversation analytics and insights, helping businesses to understand customer interactions and improve their services.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatling or SiteGPT. This can be particularly useful for automating email responses and managing email-based support.
Chatling imposes character limits based on the plan, while SiteGPT limits the number of training web pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility for content management.
Chatling supports up to 53 agents on its highest plan. SiteGPT offers up to 5 chatbots on the Scale plan and unlimited chatbots on the Enterprise plan. My AskAI provides one chatbot with public and private modes on its lower plans and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center, focusing instead on direct customer interaction through chatbots.
Chatling includes a chatbot flow builder, which is not available in SiteGPT or My AskAI. This feature can be useful for designing custom conversation flows.
Chatling, SiteGPT, and My AskAI all support a variety of content and knowledge integrations. My AskAI offers the most extensive range, including integrations with Zendesk, Intercom, Salesforce, and more, providing a comprehensive solution for knowledge management.
All platforms support a wide range of end-user integrations. My AskAI offers the most extensive options, including integrations with multiple customer support and communication platforms like Slack, Teams, and various social media channels through Intercom/Zendesk.
SiteGPT and My AskAI are GDPR compliant, while Chatling is not. None of the platforms are SOC-2 compliant. In terms of support, My AskAI provides the most comprehensive options, including priority support and a success manager for Enterprise clients.
Chatling offers a wide range of AI models, including GPT-3.5 Turbo, GPT-4, and Claude variations. SiteGPT uses GPT-4o, while My AskAI provides GPT-4o across all plans and offers additional models like Claude and Gemini for Enterprise clients.
All three platforms offer API access, allowing businesses to integrate their AI customer support tools with other systems and customize their functionality.
My AskAI stands out for its extensive integrations, AI email assistant, and comprehensive support options. While its pricing is higher, the additional features and flexibility it offers could provide significant value for businesses with more complex needs.
