Chatling and Neople are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chatling offers a tiered pricing model with three plans: Free, Pro, and Ultimate, costing $0, $35, and $99 per month, respectively. The price per 1,000 tickets or chats is $16. Chatling includes features such as analytics and insights, and email lead capture, but does not offer human handover or an AI email assistant.
Neople, on the other hand, has a significantly higher price point of $334 per 1,000 tickets or chats. The pricing plans are categorized into Junior, Medior, and Senior tiers, costing €1500, €2500, and an additional €1000 per month, respectively. However, details on usage tiers, human handover capabilities, analytics, insights, and email lead capture are not provided. Both tools aim to enhance customer support efficiency, but they differ considerably in pricing and feature transparency.
| Feature | Chatling | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $334 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Chatling pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Chatling, Neople, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing valuable insights. This summary compares these three platforms based on their features, pricing, and capabilities to help understand how My AskAI stands out in the market.
Both Chatling and My AskAI offer comprehensive AI customer support features, whereas Neople does not provide these capabilities. This makes My AskAI a more suitable option for businesses specifically looking to enhance their customer support through AI.
Neople and My AskAI both offer AI features tailored for support agents, helping them manage and resolve tickets more efficiently. Chatling lacks these features, positioning My AskAI as a more versatile option for comprehensive support.
Chatling offers a range of pricing plans starting from free to $99 per month. Neople's plans are significantly more expensive, ranging from €1500 to over €3500 per month. My AskAI offers competitive pricing with plans starting at $60 and going up to $99 per month, with an enterprise option available on request. Additionally, My AskAI provides a 30-day free trial without requiring a credit card.
Chatling offers the lowest cost at $16 per 1,000 tickets/chats, while Neople is the most expensive at €334. My AskAI charges $99 per 1,000 tickets/chats, balancing cost with advanced features and support.
Chatling provides different usage tiers, with the free plan allowing up to 100 chats per month and the ultimate plan supporting up to 20,000 chats. My AskAI offers more flexible usage tiers, starting from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with a cost of $0.10 per conversation beyond the limits.
My AskAI includes a human handover feature, ensuring seamless transition from AI to human agents when necessary. Chatling does not offer this feature, and it is not specified for Neople.
Both Chatling and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions better. Neople does not specify these features.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatling or Neople, adding an extra layer of support for businesses.
Email lead capture is available in both Chatling and My AskAI, but not specified for Neople. This feature helps businesses gather potential customer information effectively.
Chatling imposes content limits based on the pricing tier, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility.
Chatling offers varying numbers of chatbots/agents based on the plan, from 2 in the free plan to 53 in the ultimate plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots/agents in the Enterprise plan.
Neither Chatling nor My AskAI offers a hosted help center, and this feature is not specified for Neople.
Chatling includes a chatbot flow builder, a feature not available in My AskAI. This allows for more customized interaction flows within Chatling.
Chatling supports integrations with websites, knowledge bases, files, and FAQs. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile.
Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, and PrestaShop. My AskAI supports a wider array of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Both Neople and My AskAI are GDPR compliant, ensuring data protection and privacy. Neople also holds SOC-2 compliance, which is not available in Chatling or My AskAI.
Chatling offers 24/7 email support across all plans. My AskAI provides tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise, ensuring comprehensive support.
Chatling offers a wide range of AI models, including GPT-3.5 Turbo, GPT-4 Turbo, and various Claude and Gemini models. My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini for the Enterprise plan.
Both Chatling and My AskAI provide API access, facilitating integration with other systems. This feature is not specified for Neople.
In summary, My AskAI provides
