Chatling and LiveHelpNow are AI customer support tools designed to deflect support tickets and provide efficient customer service. Chatling offers a straightforward pricing structure, charging $16 per 1,000 tickets or chats, with three usage tiers: Free (100 chats/month), Pro (5,500 chats/month), and Ultimate (20,000 chats/month). The price plans range from $0 per month for the Free tier to $99 per month for the Ultimate tier. Chatling includes features like analytics and insights, email lead capture, but does not support human handover or an AI email assistant.
LiveHelpNow, on the other hand, does not provide a fixed price per 1,000 tickets or chats, opting for a price on application (POA) approach. It offers a diverse range of features with individual pricing for each service: live chat and texting, ticket management, knowledge base, and call management, each costing $21 per agent, with additional services like the chatbot at $95 per month and Hue AI at $300 per month. LiveHelpNow supports human handover and provides analytics and insights, along with email lead capture, but lacks an AI email assistant. This flexible, modular pricing allows businesses to select specific features according to their needs, potentially offering a more tailored solution compared to Chatling's more bundled approach.
| Feature | Chatling | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | POA | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance user experience through automated responses and assistance. Each product offers a variety of features, pricing plans, and capabilities aimed at different market needs.
All three platforms—Chatling, LiveHelpNow, and My AskAI—offer AI customer support features. This includes automated responses and intelligent routing to deflect support tickets and provide quick resolutions.
Chatling does not provide AI features specifically for support agents, while both LiveHelpNow and My AskAI do. This means that LiveHelpNow and My AskAI can assist support agents with additional AI-powered tools, potentially improving their efficiency and effectiveness.
Chatling offers three pricing tiers: Free at $0/month, Pro at $35/month, and Ultimate at $99/month. LiveHelpNow's pricing is more segmented, with different costs for live chat, ticket management, and other features, starting at $21 per agent. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Chatling charges $16 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. LiveHelpNow's pricing for this metric is not disclosed and is provided on application (POA).
Chatling offers different usage tiers: Free for 100 chats/month, Pro for 5,500 chats/month, and Ultimate for 20,000 chats/month. My AskAI provides Essentials with 200 conversations/month, Pro with 1,000 conversations/month, and Enterprise with unlimited conversations. My AskAI also charges $0.10 per conversation beyond these limits. LiveHelpNow does not provide specific usage tiers.
Both LiveHelpNow and My AskAI support human handover, allowing the system to transfer conversations to a human agent when necessary. Chatling does not offer this feature.
All three platforms—Chatling, LiveHelpNow, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions better.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatling or LiveHelpNow. This can help in automating email responses and managing email queries more efficiently.
All three platforms support email lead capture, enabling businesses to gather customer information and leads through email interactions.
Chatling has specific content limits: Free at 500,000 characters, Pro at 15,000,000 characters, and Ultimate at 65,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. LiveHelpNow does not provide information on content limits.
Chatling allows a varying number of chatbots: 2 for Free, 15 for Pro, and 53 for Ultimate. My AskAI provides 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. LiveHelpNow does not specify the number of chatbots/agents.
LiveHelpNow offers a hosted help center, a feature that is not available in Chatling or My AskAI.
Chatling includes a chatbot flow builder, whereas this feature is not available in LiveHelpNow or My AskAI.
Chatling integrates with websites, knowledge bases, files (pdf, txt), and FAQs. My AskAI offers a broader range of integrations, including websites, various file types, and multiple platforms like Google Drive, Notion, Confluence, and more. LiveHelpNow supports integration with websites, documents, and help centers.
Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. My AskAI provides extensive integrations with major platforms including Zendesk, Intercom, HubSpot, Slack, and more. LiveHelpNow's integrations can be found on their website.
Both LiveHelpNow and My AskAI are GDPR compliant, while Chatling is not. None of the three platforms are SOC-2 compliant.
Chatling offers 24/7 email support
