Chatling and LivechatAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chatling offers a more cost-effective solution, charging $16 per 1,000 tickets/chats, compared to LivechatAI's $55 for the same volume. Chatling's pricing plans include a Free tier allowing 100 chats per month, a Pro plan at $35 per month for 5,500 chats, and an Ultimate plan at $99 per month for 20,000 chats. In contrast, LivechatAI's pricing starts with a Free tier offering 100 GPT-4 messages, followed by the Basic plan at $39 per month for 3,000 GPT-3.5 messages, the Pro plan at $89 per month for 4,000 GPT-4 messages, the Advanced plan at $189 per month for unlimited messages, and the Expert plan at $389 per month for unlimited messages.
Both platforms provide analytics and insights as well as email lead capture capabilities. However, Chatling does not support human handover, while LivechatAI includes this feature, potentially offering a more seamless transition to human agents when necessary. Neither platform offers an AI email assistant. Chatling's lower pricing and higher chat volume in its Pro and Ultimate tiers may appeal to budget-conscious businesses, whereas LivechatAI's higher price point and advanced features, such as unlimited messaging in its top tiers, cater to organizations seeking more robust and flexible AI support solutions.
| Feature | Chatling | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $55 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets through automation and intelligent responses. Each platform offers unique features, pricing plans, and capabilities to cater to varying business needs.
All three platforms, Chatling, LivechatAI, and My AskAI, provide AI customer support features. This ensures that each can handle basic customer inquiries and reduce the workload on human agents.
LivechatAI and My AskAI offer additional AI features specifically designed to assist support agents, enhancing their productivity and efficiency. Chatling, however, does not provide these features, focusing solely on customer-facing AI interactions.
Chatling offers a tiered pricing structure with a Free plan at $0/month, a Pro plan at $35/month, and an Ultimate plan at $99/month. LivechatAI's plans start from Free at $0/month, Basic at $39/month, Pro at $89/month, Advanced at $189/month, and Expert at $389/month. My AskAI provides three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Chatling charges $16 per 1,000 tickets/chats, while LivechatAI charges $55 and My AskAI charges $99. This cost difference highlights the varying pricing strategies and potential cost implications for businesses with high volumes of interactions.
Chatling's usage tiers range from 100 chats/month on the Free plan to 20,000 chats/month on the Ultimate plan. LivechatAI offers 100 GPT4 messages on the Free plan, up to unlimited messages on the Advanced and Expert plans. My AskAI provides 200 conversations/month on the Essentials plan, 1,000 conversations/month on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatling does not offer this feature, which could be a limitation for businesses requiring human intervention.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatling or LivechatAI. This can be beneficial for businesses looking to automate email responses alongside chat interactions.
Chatling, LivechatAI, and My AskAI all support email lead capture, helping businesses to gather potential customer information through their AI interactions.
Chatling's content limits vary by plan, with the Free plan allowing up to 500,000 characters and the Ultimate plan up to 65,000,000 characters. LivechatAI offers unlimited content on all paid plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Chatling allows 2 chatbots on the Free plan, 15 on the Pro plan, and 53 on the Ultimate plan. LivechatAI offers 1 AI bot on the Free and Basic plans, scaling up to 10 AI bots on the Expert plan. My AskAI provides 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the platforms offer a hosted help center, which could be a consideration for businesses looking for an all-in-one solution.
Chatling includes a chatbot flow builder, which is not available in LivechatAI or My AskAI. This feature can be useful for businesses wanting to customize their chatbot interactions extensively.
Chatling integrates with websites, knowledge bases, files (pdf, txt), and FAQs. LivechatAI supports websites, files (text, PDF), sitemaps, and Q&A. My AskAI offers a broader range of integr
