Chatling and Kommunicate are AI customer support tools designed to deflect support tickets by automating responses and providing various features to enhance customer service. Chatling offers a competitive pricing structure with a cost of $16 per 1,000 tickets or chats and three usage tiers: Free (100 chats per month), Pro (5,500 chats per month for $35/month), and Ultimate (20,000 chats per month for $99/month). While Chatling lacks a human handover feature, it includes analytics/insights and email lead capture capabilities.
Kommunicate, on the other hand, charges $84 per 1,000 tickets or chats and provides three usage tiers: Lite (1,000 messages for $100/month), Advanced (5,000 messages for $200/month), and Enterprise with custom pricing. It includes a human handover feature, along with analytics/insights and email lead capture capabilities. Compared to Chatling, Kommunicate's pricing is higher, but it offers the added benefit of human handover, which can be crucial for more complex customer support needs.
| Feature | Chatling | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $84 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, Kommunicate, and My AskAI are AI customer support tools designed to help businesses deflect support tickets through automated interactions. Each platform offers a range of features, pricing plans, and capabilities suited to different business needs.
All three platforms—Chatling, Kommunicate, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall efficiency of customer support operations.
Chatling offers a free plan and two paid plans, Pro at $35/month and Ultimate at $99/month. Kommunicate's pricing is higher, with plans starting at $100/month for Lite, $200/month for Advanced, and custom pricing for Enterprise. My AskAI offers mid-range pricing with Essentials at $60/month, Pro at $99/month, and custom pricing for Enterprise, along with a 30-day free trial on all plans without requiring a credit card.
Chatling is the most cost-effective with a rate of $16 per 1,000 tickets/chats. Kommunicate charges $84, while My AskAI is the highest at $99 per 1,000 tickets/chats. Despite the higher cost, My AskAI offers additional value through its AI capabilities for support agents and other advanced features.
Chatling's free plan allows 100 chats per month, with Pro and Ultimate plans offering 5,500 and 20,000 chats respectively. Kommunicate offers 1,000 messages for Lite, 5,000 for Advanced, and custom pricing for Enterprise. My AskAI provides 200 conversations per month on Essentials, 1,000 on Pro, and unlimited conversations on the Enterprise plan, with a $0.10 charge per conversation beyond the limits.
Both Kommunicate and My AskAI support human handover, enabling seamless transitions from AI to human agents when necessary. Chatling does not offer this feature.
All three platforms—Chatling, Kommunicate, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI is the only platform among the three that offers an AI email assistant, providing an additional layer of support automation that Chatling and Kommunicate do not offer.
Chatling, Kommunicate, and My AskAI all support email lead capture, allowing businesses to gather potential customer information for follow-up and marketing purposes.
Chatling has specific content limits based on the plan, ranging from 500,000 characters on the free plan to 65,000,000 characters on the Ultimate plan. Kommunicate does not specify content limits for its plans. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it a flexible option for content management.
Chatling allows 2 chatbots/agents on the free plan, 15 on Pro, and 53 on Ultimate. Kommunicate's chatbot/agent limits are not specified. My AskAI provides one chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms—Chatling, Kommunicate, or My AskAI—offers a hosted help center.
Chatling and Kommunicate both offer a chatbot flow builder to create and customize chatbot interactions. My AskAI does not include this feature but compensates with its extensive integration capabilities and AI features for support agents.
Chatling integrates with websites, knowledge bases, files (PDF, txt), and FAQs. Kommunicate supports web scraping, FAQs, documents (PDF, Excel, Word), existing customer interactions, Zendesk, Helpscout, and Salesforce. My AskAI offers comprehensive integration options, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Kommunicate's integrations are detailed on their website. My AskAI integrates with a wide range of end-user platforms, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Kommunicate and My AskAI are GDPR compliant, while Chatling is not. None of the platforms are SOC-2 compliant. Chatling offers 24/7 email support across all plans. Kommunicate provides email, knowledge base, and live chat support, with additional phone support and personalized onboarding for Enterprise. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.
Chatling supports a wide range of AI models, including GPT-3.5 Turbo, GPT-4 Turbo, and various Claude and Gemini models. Kommunicate uses GPT-4o. My AskAI offers GPT-4o for Essentials and Pro, and a choice of GPT-4o, Claude, or Gemini for Enterprise. All three platforms provide API access.
In summary, while Chatling and Kommunicate offer robust AI customer support features, My AskAI distinguishes itself with additional AI capabilities for support agents, comprehensive integration options, and flexible content limits. These features, combined with competitive pricing and a 30-day free trial, position My AskAI as a versatile and powerful tool for businesses looking to enhance their customer support operations.
