AI customer support features comparison: Chatling vs Helpkit

Overview

Chatling, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features and pricing structures, catering to different business needs and sizes.

AI Customer Support Features

All three platforms—Chatling, Helpkit, and My AskAI—offer AI customer support features, making them suitable for businesses looking to automate their customer service operations. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall support experience.

Pricing Plans

Chatling offers a tiered pricing model with a Free plan at $0 per month, Pro at $35 per month, and Ultimate at $99 per month. Helpkit's pricing starts at $19 per month for the Starter plan, going up to $79 per month for the Professional plan, with an additional $49 per month for the HelpKit AI Chatbot. My AskAI's plans start at $60 per month for Essentials, $99 per month for Pro, and a custom price for Enterprise. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Chatling is the most economical at $16, followed by Helpkit at $49, and My AskAI at $99. This makes Chatling a cost-effective option for businesses with high chat volumes, although this is only one part of the overall cost structure.

Usage Tiers

Chatling provides different usage tiers, starting with 100 chats per month on the Free plan, 5,500 chats per month on Pro, and 20,000 chats per month on Ultimate. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on Pro, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits. Helpkit does not provide clear information on usage tiers.

Human Handover

My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents. This feature is crucial for handling complex queries that AI might not resolve efficiently.

Conversation Analytics/Insights

All three platforms—Chatling, Helpkit, and My AskAI—offer conversation analytics and insights, providing businesses with valuable data to improve their customer support strategies.

AI Email Assistant

My AskAI is unique in offering an AI email assistant, which can help automate and manage email communications, further enhancing the efficiency of customer support operations.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to collect and manage customer information effectively.

Content Limits

Chatling has specific content limits based on the plan, ranging from 500,000 characters on the Free plan to 65,000,000 characters on the Ultimate plan. My AskAI offers unlimited webpages and documents on all plans, with automatic updates, providing more flexibility for content management. Helpkit does not specify content limits.

Number of Chatbots/Agents

Chatling allows a different number of chatbots or agents based on the plan, from 2 on the Free plan to 53 on the Ultimate plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited on the Enterprise plan. Helpkit does not provide specific information on the number of chatbots or agents.

Hosted Help Centre

Helpkit is the only platform that offers a hosted help center, which can be beneficial for businesses looking to provide a centralized support resource for their customers.

Chatbot Flow Builder

Chatling includes a chatbot flow builder, allowing businesses to design and customize their chatbot interactions. My AskAI and Helpkit do not offer this feature.

Integrations (Content/Knowledge)

Chatling integrates with websites, knowledge bases, and various file types. Helpkit primarily integrates with Notion. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile.

Integrations (End Users)

Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Helpkit supports website integration. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, providing comprehensive end-user connectivity.

Compliance and Support

Both Helpkit and My AskAI are GDPR compliant, ensuring data protection and privacy. None of the platforms are SOC-2 compliant. In terms of support, Chatling provides 24/7 email support across all plans. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support via Slack and a success manager on the Enterprise plan.

AI Models Available

Chatling offers a variety of AI models, including GPT-3.5 Turbo, GPT-4 Turbo, and Claude 3.5 Sonnet, among others. Helpkit uses GPT-4. My AskAI provides GPT-4o on Essentials and Pro plans, with additional options like Claude and Gemini on the Enterprise plan.

API Access

Both Chatling and My AskAI offer API access, enabling businesses to integrate their AI capabilities into other systems. Helpkit does not provide API access.

Conclusion

In summary, while all three platforms—Chatling, Helpkit, and My AskAI—offer robust AI customer support features, My AskAI distinguishes itself with additional capabilities like AI features for support agents, human handover, and a comprehensive range of integrations. These features, combined with flexible content limits and extensive support options, position My AskAI as a versatile and powerful tool in the AI customer support market.