Chatling and Helpkit are AI customer support tools designed to deflect support tickets by automating responses and capturing leads. Chatling offers three pricing plans: Free, Pro, and Ultimate, with the highest tier priced at $99 per month for handling up to 20,000 chats. The cost per 1,000 tickets or chats is $16, making it a cost-effective option for businesses with high chat volumes. Chatling provides analytics and insights, and features email lead capture, but does not support human handover or an AI email assistant.
Helpkit, on the other hand, has a higher cost per 1,000 tickets or chats at $49. It offers a range of price plans, starting from $19 per month for the Starter plan up to $79 per month for the Professional plan. Additionally, there is a specific HelpKit AI Chatbot plan priced at $49 per month. Similar to Chatling, Helpkit includes analytics, insights, and email lead capture but lacks human handover and an AI email assistant. While Helpkit does not specify usage tiers, its pricing structure suggests a focus on varying business needs.
Overall, Chatling appears to be a more budget-friendly option for businesses with extensive chat requirements, whereas Helpkit offers a broader range of pricing plans to cater to different levels of service needs. Both tools provide essential features for customer support automation but differ in their pricing strategies and specific plan offerings.
| Feature | Chatling | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $49 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Chatling,Helpkit, andMy AskAIare AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features and pricing structures, catering to different business needs and sizes.
All three platforms—Chatling, Helpkit, and My AskAI—offer AI customer support features, making them suitable for businesses looking to automate their customer service operations. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall support experience.
Chatling offers a tiered pricing model with a Free plan at $0 per month, Pro at $35 per month, and Ultimate at $99 per month. Helpkit's pricing starts at $19 per month for the Starter plan, going up to $79 per month for the Professional plan, with an additional $49 per month for the HelpKit AI Chatbot. My AskAI's plans start at $60 per month for Essentials, $99 per month for Pro, and a custom price for Enterprise. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Chatling is the most economical at $16, followed by Helpkit at $49, and My AskAI at $99. This makes Chatling a cost-effective option for businesses with high chat volumes, although this is only one part of the overall cost structure.
Chatling provides different usage tiers, starting with 100 chats per month on the Free plan, 5,500 chats per month on Pro, and 20,000 chats per month on Ultimate. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on Pro, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits. Helpkit does not provide clear information on usage tiers.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents. This feature is crucial for handling complex queries that AI might not resolve efficiently.
All three platforms—Chatling, Helpkit, and My AskAI—offer conversation analytics and insights, providing businesses with valuable data to improve their customer support strategies.
My AskAI is unique in offering an AI email assistant, which can help automate and manage email communications, further enhancing the efficiency of customer support operations.
All three platforms support email lead capture, enabling businesses to collect and manage customer information effectively.
Chatling has specific content limits based on the plan, ranging from 500,000 characters on the Free plan to 65,000,000 characters on the Ultimate plan. My AskAI offers unlimited webpages and documents on all plans, with automatic updates, providing more flexibility for content management. Helpkit does not specify content limits.
Chatling allows a different number of chatbots or agents based on the plan, from 2 on the Free plan to 53 on the Ultimate plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited on the Enterprise plan. Helpkit does not provide specific information on the number of chatbots or agents.
Helpkit is the only platform that offers a hosted help center, which can be beneficial for businesses looking to provide a centralized support resource for their customers.
Chatling includes a chatbot flow builder, allowing businesses to design and customize their chatbot interactions. My AskAI and Helpkit do not offer this feature.
Chatling integrates with websites, knowledge bases, and various file types. Helpkit primarily integrates with Notion. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile.
Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Helpkit supports website integration. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, providing comprehensive end-user connectivity.
Both Helpkit and My AskAI are GD
