Chatling and HappyChat AI are both AI customer support tools designed to help businesses deflect support tickets by automating responses and capturing email leads. Chatling offers a pricing structure of $16 per 1,000 tickets or chats and has three usage tiers: Free (100 chats per month), Pro (5,500 chats per month), and Ultimate (20,000 chats per month). The corresponding monthly prices are $0, $35, and $99, respectively. Chatling provides analytics and insights, as well as email lead capture, but does not support human handover or include an AI email assistant.
HappyChat AI, on the other hand, charges $24 per 1,000 tickets or chats and offers more granular usage tiers. These include Free (50 messages per month), Starter (2,000 messages per month), Growth (5,000 messages per month), Pro (10,000 messages per month), and an Enterprise Plan (50,000 messages per month). The monthly costs for these plans are $0, $19, $49, $99, and $399, respectively. Similar to Chatling, HappyChat AI also provides analytics and insights and email lead capture, but does not support human handover or feature an AI email assistant.
Overall, Chatling positions itself as a cost-effective solution for businesses with moderate to high chat volumes, while HappyChat AI offers a wider range of pricing and usage options suitable for businesses of varying sizes.
| Feature | Chatling | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $24 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities. This summary provides an objective comparison of these three tools to help understand My AskAI's position in the market relative to its competitors.
All three platforms, Chatling, HappyChat AI, and My AskAI, offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, a capability not confirmed for HappyChat AI and absent in Chatling.
Chatling offers three pricing tiers: Free, Pro at $35/month, and Ultimate at $99/month. HappyChat AI has a more extensive range with five plans: Free, Starter at $19/month, Growth at $49/month, Pro at $99/month, and an Enterprise Plan at $399/month. My AskAI provides three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The AI price per 1,000 tickets/chats varies significantly among the platforms. Chatling charges $16, HappyChat AI charges $24, and My AskAI charges $99. This highlights a cost consideration for businesses with high chat volumes.
Chatling's usage tiers range from 100 chats/month for the Free plan to 20,000 chats/month for the Ultimate plan. HappyChat AI's tiers start at 50 messages/month for the Free plan and go up to 50,000 messages/month for the Enterprise Plan. My AskAI offers 200 conversations/month for the Essentials plan, 1,000 conversations/month for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional charge of $0.10 per conversation beyond limits.
My AskAI is the only platform among the three that supports human handover, enabling seamless transition from AI to human agents when necessary. This feature is not available in Chatling or HappyChat AI.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
Only My AskAI offers an AI Email Assistant, adding another layer of support automation that is not available in Chatling or HappyChat AI.
All three platforms support email lead capture, aiding in the collection and management of customer leads.
Chatling and HappyChat AI have defined content limits based on their pricing tiers. Chatling ranges from 500,000 characters for the Free plan to 65,000,000 characters for the Ultimate plan. HappyChat AI ranges from 20 source pages for the Free plan to 10,000 source pages for the Enterprise Plan. My AskAI, however, offers unlimited webpages and documents across all plans, with automatic updates.
Chatling allows up to 53 chatbots/agents on its Ultimate plan, while HappyChat AI supports up to 50 chatbots on its Enterprise Plan. My AskAI offers one chatbot in two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the three platforms provide a hosted help center.
Chatling includes a chatbot flow builder, a feature absent in both HappyChat AI and My AskAI.
Chatling integrates with websites, knowledge bases, and files (pdf, txt). HappyChat AI supports integration with websites, files (PDF, DOCX), sitemaps, and Q&A. My AskAI offers a broader range of integrations, including websites, various file types (PDF, DOCX, txt, CSV, pptx, mp3, mp4), and multiple platforms such as Google Drive, Notion, Confluence, SharePoint, and more.
Chatling integrates with Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. HappyChat AI integrates with WordPress, Webflow, Shopify, Wix, and has upcoming integrations with WhatsApp, Messenger, Telegram, and Slack. My AskAI supports a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms via Intercom/Zendesk.
HappyChat AI and My AskAI are GDPR compliant, while Chatling is not. HappyChat AI is also SOC-2 compliant, a certification not held by Chatling or My AskAI.
Chatling offers 24/7 email support across all plans. HappyChat AI provides chat support for the Free plan, with additional email and priority support for higher tiers. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack support with a success manager for the Enterprise plan.
Chatling supports a wide range of AI models including various versions of GPT-3.5, GPT-4, and Claude. HappyChat AI uses GPT-3 for most plans, with GPT-4 available on higher tiers. My AskAI uses GPT-4o across all plans, with additional models like Claude and Gemini available for the Enterprise plan.
All three platforms offer API access, allowing for further customization and integration with other systems.
In summary, while each platform has its strengths, My AskAI offers unique features such as AI support for agents, human handover, an AI email assistant, and extensive integrations. These capabilities, combined with unlimited content limits and a comprehensive support structure, position My AskAI as a robust solution in the AI customer support market.
