AI customer support features comparison: Chatling vs Dante

Overview

Chatling, Dante, and My AskAI are AI customer support tools designed to deflect support tickets, offering various features and pricing plans. This comparison will focus on key aspects such as AI features, pricing, integrations, and compliance to help you understand how these tools stack up against each other.

AI Customer Support Features

All three platforms—Chatling, Dante, and My AskAI—offer AI customer support features aimed at improving user experience and reducing the workload on human agents. However, My AskAI extends its capabilities by also offering AI features specifically designed for support agents, which is not available in Chatling and Dante.

Pricing Plans

Chatling offers three pricing tiers: Free, Pro ($35/mo), and Ultimate ($99/mo). Dante's pricing is more segmented with a Free tier, followed by Entry ($9/mo), Premium ($99/mo), Professional ($199/mo), and Business ($399/mo). Additionally, Dante has several add-ons like unlimited AI messages ($49/mo) and custom domains ($5/mo). My AskAI offers Essentials ($60/mo), Pro ($99/mo), and Enterprise (POA), with a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly among the platforms. Chatling charges $16, Dante charges $25, while My AskAI has a higher rate of $99. This pricing reflects the different levels of service and features offered by each platform.

Usage Tiers

Chatling's usage tiers range from 100 chats per month on the Free plan to 20,000 chats per month on the Ultimate plan. Dante's usage is measured in message credits, starting from 50 credits on the Free plan to 40,000 credits on the Business plan. My AskAI offers 200 conversations per month on Essentials, 1,000 on Pro, and unlimited on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Dante and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatling does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Chatling or Dante. This can be particularly useful for businesses looking to automate email responses alongside chat support.

Email Lead Capture

Email lead capture is supported across all three platforms, enabling businesses to gather customer information effectively.

Content Limits

Chatling and Dante have specific character limits for different plans, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chatling allows up to 53 chatbots on its Ultimate plan, while Dante offers up to 40 chatbots on its Business plan. My AskAI provides one chatbot with two modes (public and private) on Essentials and Pro, and unlimited chatbots on the Enterprise plan.

Integrations (Content/Knowledge)

Chatling integrates with websites, knowledge bases, and various file types. Dante supports integrations with websites, Zotero Library, YouTube, Google Drive, and more. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatling integrates with platforms like Shopify, Squarespace, and WordPress. Dante supports integrations with WordPress, Google Drive, Discord, and several others. My AskAI offers a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, and various social media platforms via Intercom/Zendesk.

Compliance

Both Dante and My AskAI are GDPR compliant, ensuring data protection and privacy. Chatling does not mention GDPR compliance. None of the platforms are SOC-2 compliant.

Support

Chatling provides 24/7 email support across all plans. Dante offers support through a Discord community and API setup support for higher-tier plans. My AskAI provides web and email support on Essentials, priority support on Pro, and dedicated support via Slack and a success manager on the Enterprise plan.

AI Models Available

Chatling offers a diverse range of AI models including GPT-3.5 Turbo, GPT-4 Turbo, and various Claude and Gemini models. Dante offers GPT-3.5 Turbo and GPT-4o mini. My AskAI provides GPT-4o across all plans, with additional models like Claude and Gemini available on the Enterprise plan.

API Access

API access is available on all three platforms, allowing businesses to integrate the AI capabilities into their own systems.

Conclusion

In summary, My AskAI distinguishes itself with features like AI support for agents, an AI email assistant, extensive integrations, and unlimited content limits. While it has a higher cost per 1,000 tickets/chats, the additional functionalities and comprehensive support options offer significant value for businesses looking to enhance their customer support capabilities.