Chatling and Dante are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Chatling offers a more cost-effective solution with a price of $16 per 1,000 tickets or chats. It provides three usage tiers: Free (100 chats/month), Pro (5,500 chats/month), and Ultimate (20,000 chats/month). Chatling's features include analytics and insights, as well as email lead capture, but it lacks human handover and an AI email assistant. The pricing plans range from $0/month for the Free tier to $99/month for the Ultimate tier.
On the other hand, Dante charges $25 per 1,000 tickets or chats and offers a broader range of usage tiers, from Free (50 message credits) to Business (40,000 message credits). Dante supports human handover and includes analytics and insights, along with email lead capture, but similarly lacks an AI email assistant. Its pricing plans are more diversified, starting at $0/month for the Free tier and going up to $399/month for the Business tier, with additional options for unlimited AI messages, custom domains, and other add-ons. This positions Dante as a more flexible but higher-cost solution compared to Chatling.
| Feature | Chatling | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $25 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, Dante, and My AskAI are AI customer support tools designed to deflect support tickets, offering various features and pricing plans. This comparison will focus on key aspects such as AI features, pricing, integrations, and compliance to help you understand how these tools stack up against each other.
All three platforms—Chatling, Dante, and My AskAI—offer AI customer support features aimed at improving user experience and reducing the workload on human agents. However, My AskAI extends its capabilities by also offering AI features specifically designed for support agents, which is not available in Chatling and Dante.
Chatling offers three pricing tiers: Free, Pro ($35/mo), and Ultimate ($99/mo). Dante's pricing is more segmented with a Free tier, followed by Entry ($9/mo), Premium ($99/mo), Professional ($199/mo), and Business ($399/mo). Additionally, Dante has several add-ons like unlimited AI messages ($49/mo) and custom domains ($5/mo). My AskAI offers Essentials ($60/mo), Pro ($99/mo), and Enterprise (POA), with a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. Chatling charges $16, Dante charges $25, while My AskAI has a higher rate of $99. This pricing reflects the different levels of service and features offered by each platform.
Chatling's usage tiers range from 100 chats per month on the Free plan to 20,000 chats per month on the Ultimate plan. Dante's usage is measured in message credits, starting from 50 credits on the Free plan to 40,000 credits on the Business plan. My AskAI offers 200 conversations per month on Essentials, 1,000 on Pro, and unlimited on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Dante and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatling does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatling or Dante. This can be particularly useful for businesses looking to automate email responses alongside chat support.
Email lead capture is supported across all three platforms, enabling businesses to gather customer information effectively.
Chatling and Dante have specific character limits for different plans, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatling allows up to 53 chatbots on its Ultimate plan, while Dante offers up to 40 chatbots on its Business plan. My AskAI provides one chatbot with two modes (public and private) on Essentials and Pro, and unlimited chatbots on the Enterprise plan.
Chatling integrates with websites, knowledge bases, and various file types. Dante supports integrations with websites, Zotero Library, YouTube, Google Drive, and more. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatling integrates with platforms like Shopify, Squarespace, and WordPress. Dante supports integrations with WordPress, Google Drive, Discord, and several others. My AskAI offers a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, and various social media platforms via Intercom/Zendesk.
Both Dante and My AskAI are
