Chatling and CustomGPT are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chatling offers a more budget-friendly option with a pricing structure of $16 per 1,000 tickets or chats. It provides three usage tiers: Free (100 chats per month), Pro (5,500 chats per month for $35/month), and Ultimate (20,000 chats per month for $99/month). Chatling includes features like analytics and insights, and email lead capture, but does not support human handover or AI email assistance.
CustomGPT, on the other hand, positions itself at a higher price point of $250 per 1,000 tickets or chats. It offers three usage tiers: Standard (1,000 GPT-4 queries per month for $99/month), Premium (5,000 GPT-4 queries per month for $499/month), and Enterprise (custom pricing). Similar to Chatling, CustomGPT provides analytics and insights and email lead capture but lacks human handover and AI email assistant capabilities. The significant price difference and usage tiers indicate that CustomGPT might be targeting larger enterprises or businesses with more complex support needs compared to Chatling's more cost-effective approach.
| Feature | Chatling | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $250 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, CustomGPT, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. They offer a range of features, pricing plans, and capabilities, catering to different business needs.
All three platforms—Chatling, CustomGPT, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically for support agents, which neither Chatling nor CustomGPT provide.
Chatling offers a tiered pricing model with a Free plan at $0 per month, Pro at $35 per month, and Ultimate at $99 per month. CustomGPT's plans start at $99 per month for Standard, $499 per month for Premium, and have a custom pricing option for Enterprise. My AskAI has plans priced at $60 for Essentials, $99 for Pro, and a custom price for Enterprise, with a 30-day free trial available on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly across the platforms. Chatling charges $16, CustomGPT charges $250, and My AskAI charges $99. This makes Chatling the most cost-effective in this aspect, while CustomGPT is the most expensive.
Chatling offers usage tiers with the Free plan allowing 100 chats per month, Pro allowing 5,500 chats per month, and Ultimate allowing 20,000 chats per month. CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, Premium includes 5,000 queries, and Enterprise is custom. My AskAI’s Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations, and Enterprise offers unlimited conversations, with an additional cost of $0.10 per conversation beyond limits.
Only My AskAI supports human handover, a feature that allows seamless transition from AI to human agents when necessary. This feature is not available in either Chatling or CustomGPT.
All three platforms—Chatling, CustomGPT, and My AskAI—offer conversation analytics and insights, helping businesses understand customer interactions better.
My AskAI is the only platform among the three that includes an AI email assistant, providing additional support capabilities beyond chat interactions.
All three platforms—Chatling, CustomGPT, and My AskAI—offer email lead capture, aiding in lead generation and customer engagement.
Chatling has character limits based on the plan, with the Free plan allowing 500,000 characters, Pro 15,000,000 characters, and Ultimate 65,000,000 characters. CustomGPT offers word storage limits of 60 million words for Standard, 300 million words for Premium, and custom limits for Enterprise. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Chatling offers 2 chatbots for the Free plan, 15 for Pro, and 53 for Ultimate. CustomGPT provides 10 custom chatbots for Standard, 100 for Premium, and custom numbers for Enterprise. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the three platforms—Chatling, CustomGPT, or My AskAI—offer a hosted help centre.
Chatling includes a chatbot flow builder, a feature not available in CustomGPT or My AskAI.
Chatling supports integrations with websites, knowledge bases, files (pdf, txt), and FAQs. CustomGPT integrates with websites, helpdesks, knowledge bases, public web content, files (pdf, 1,400+ document formats), YouTube videos, audio files/podcasts/voice recordings, and metadata configuration. My AskAI integrates with websites, files (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatling integrates with Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. CustomGPT offers private and public share links, embed widgets, live chat widgets, Search Generative Experience, Zapier, Slack, WordPress, Shopify, Wix, and Twilio. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Both CustomGPT and My AskAI are GDPR compliant, ensuring data protection and privacy. Chatling does not offer GDPR compliance.
None of the three platforms—Chatling, CustomGPT, or My AskAI—are SOC-2 compliant.
Chatling offers 24/7 email support across all plans. CustomGPT's support varies by plan, with helpdesk support and self-service for Standard and Premium, and tailored onboarding, dedicated account manager, call and email support, prioritized engineering support, AI assessment, and solutions brainstorming for Enterprise. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and success manager support for Enterprise.
Chatling offers a range of AI models including GPT-3.5 Turbo, GPT-4 Turbo, GPT-4o mini, GPT-4o, Claude 3.5 Sonnet, Claude 3 Opus, Claude 3 Sonnet, Claude 3 Haiku, Gemini 1.5 Flash, Gemini 1.5 Pro, and Gemini 1 Pro. CustomGPT uses GPT-4 across all plans. My AskAI uses GPT-4o for Essentials and Pro, with options for GPT-4o, Claude, and Gemini for Enterprise.
All three platforms—Chatling, CustomGPT, and My AskAI—offer API access, allowing for further customization and integration with other systems.
