Chatling and Customerly are AI customer support tools designed to deflect support tickets by automating responses and capturing leads. Chatling offers a tiered pricing structure with a free plan for up to 100 chats per month, a Pro plan for $35 per month covering 5,500 chats, and an Ultimate plan for $99 per month accommodating 20,000 chats. At a rate of $16 per 1,000 tickets/chats, Chatling provides features like analytics and insights, and email lead capture, but lacks a human handover option and an AI email assistant.
In contrast, Customerly operates on a usage-based billing model for its higher tiers, with prices starting at $9 per month for the Essential plan, and going up to $299 per month for the Enterprise plan. Customerly charges $300 per 1,000 tickets/chats, significantly higher than Chatling. However, it offers additional capabilities such as human handover and an AI email assistant, alongside analytics and email lead capture. This positions Customerly as a more feature-rich, albeit more expensive, option compared to Chatling.
| Feature | Chatling | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $300 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance the customer service experience. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs. This comparison aims to provide a clear understanding of how these tools stack up against each other, focusing on key aspects such as AI capabilities, pricing, and integration options.
All three platforms—Chatling, Customerly, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, which is not available with Chatling or Customerly.
Chatling offers a range of pricing plans starting from a free tier at $0 per month to an Ultimate plan at $99 per month. Customerly's pricing starts at $9 per month for the Essential plan and goes up to $299 per month for the Enterprise plan. My AskAI's pricing begins at $60 per month for the Essentials plan, with a Pro plan at $99 per month and an Enterprise plan that is priced on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the platforms. Chatling charges $16, Customerly charges $300, and My AskAI charges $99. This makes Chatling the most cost-effective in this category, with My AskAI positioned in the middle.
Usage tiers for Chatling range from 100 chats per month in the free plan to 20,000 chats per month in the Ultimate plan. Customerly uses a usage-based billing system for all its paid plans, without specifying exact limits. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
Both Customerly and My AskAI support human handover, allowing seamless transition from AI to human agents. Chatling does not offer this feature.
All three platforms—Chatling, Customerly, and My AskAI—provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
Customerly and My AskAI both offer AI email assistants, whereas Chatling does not include this feature.
Email lead capture is available across all three platforms, enabling businesses to gather leads through email interactions.
Chatling has specific content limits based on the plan, ranging from 500,000 characters in the free plan to 65,000,000 characters in the Ultimate plan. Customerly's limits are based on interactions, with the Enterprise plan allowing up to 50,000 interactions. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatling allows 2 chatbots in the free plan, 15 in the Pro plan, and 53 in the Ultimate plan. Customerly does not provide specific numbers for chatbots or agents. My AskAI offers 1 chatbot with 2 modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly is the only platform among the three that offers a hosted help center. Chatling and My AskAI do not provide this feature.
Both Chatling and Customerly include a chatbot flow builder, while My AskAI does not offer this feature.
Chatling integrates with websites, knowledge bases, and various file types such as PDFs and text files. Customerly integrates primarily with its help center. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatling supports integrations with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Customerly integrates with WordPress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, Bubble, and Front. My AskAI provides a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several others, including social media channels through Intercom/Zendesk.
Both Customerly and My AskAI are GDPR compliant, ensuring data protection and privacy. Chatling does not mention GDPR compliance.
None of the platforms—Chatling, Customerly, or My AskAI—are SOC-2 complia
