AI customer support features comparison: Chatling vs Customerly

Introduction

Chatling, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance the customer service experience. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs. This comparison aims to provide a clear understanding of how these tools stack up against each other, focusing on key aspects such as AI capabilities, pricing, and integration options.

AI Customer Support Features

All three platforms—Chatling, Customerly, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, which is not available with Chatling or Customerly.

Pricing Plans

Chatling offers a range of pricing plans starting from a free tier at $0 per month to an Ultimate plan at $99 per month. Customerly's pricing starts at $9 per month for the Essential plan and goes up to $299 per month for the Enterprise plan. My AskAI's pricing begins at $60 per month for the Essentials plan, with a Pro plan at $99 per month and an Enterprise plan that is priced on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies significantly among the platforms. Chatling charges $16, Customerly charges $300, and My AskAI charges $99. This makes Chatling the most cost-effective in this category, with My AskAI positioned in the middle.

Usage Tiers

Usage tiers for Chatling range from 100 chats per month in the free plan to 20,000 chats per month in the Ultimate plan. Customerly uses a usage-based billing system for all its paid plans, without specifying exact limits. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.

Human Handover

Both Customerly and My AskAI support human handover, allowing seamless transition from AI to human agents. Chatling does not offer this feature.

Conversation Analytics/Insights

All three platforms—Chatling, Customerly, and My AskAI—provide conversation analytics and insights, helping businesses understand and improve their customer interactions.

AI Email Assistant

Customerly and My AskAI both offer AI email assistants, whereas Chatling does not include this feature.

Email Lead Capture

Email lead capture is available across all three platforms, enabling businesses to gather leads through email interactions.

Content Limits

Chatling has specific content limits based on the plan, ranging from 500,000 characters in the free plan to 65,000,000 characters in the Ultimate plan. Customerly's limits are based on interactions, with the Enterprise plan allowing up to 50,000 interactions. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chatling allows 2 chatbots in the free plan, 15 in the Pro plan, and 53 in the Ultimate plan. Customerly does not provide specific numbers for chatbots or agents. My AskAI offers 1 chatbot with 2 modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Customerly is the only platform among the three that offers a hosted help center. Chatling and My AskAI do not provide this feature.

Chatbot Flow Builder

Both Chatling and Customerly include a chatbot flow builder, while My AskAI does not offer this feature.

Integrations (Content/Knowledge)

Chatling integrates with websites, knowledge bases, and various file types such as PDFs and text files. Customerly integrates primarily with its help center. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatling supports integrations with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Customerly integrates with WordPress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, Bubble, and Front. My AskAI provides a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several others, including social media channels through Intercom/Zendesk.

GDPR Compliance

Both Customerly and My AskAI are GDPR compliant, ensuring data protection and privacy. Chatling does not mention GDPR compliance.

SOC-2 Compliance

None of the platforms—Chatling, Customerly, or My AskAI—are SOC-2 compliant.

Support

Chatling offers 24/7 email support across all plans. Customerly does not specify its support options. My AskAI provides different levels of support depending on the plan, including web and email support for Essentials, priority support for Pro, and Slack and a dedicated success manager for Enterprise.

AI Models Available

Chatling offers a variety of AI models, including GPT-3.5 Turbo, GPT-4 Turbo, and several versions of Claude and Gemini models. Customerly uses GPT-4o. My AskAI provides GPT-4o in its Essentials and Pro plans and offers additional options like Claude and Gemini in the Enterprise plan.

API Access

All three platforms—Chatling, Customerly, and My AskAI—offer API access, allowing for custom integrations and extended functionalities.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its additional AI features for support agents, extensive integration options, and flexible support plans. The pricing structure and usage tiers also provide a balanced approach, catering to different business needs effectively.