Chatling and CoSupport AI are both AI customer support tools designed to help businesses deflect support tickets and manage customer interactions more efficiently. Chatling offers a clear pricing structure, charging $16 per 1,000 tickets or chats, with three distinct usage tiers: Free (100 chats per month), Pro (5,500 chats per month), and Ultimate (20,000 chats per month). The pricing plans for these tiers are $0 per month for the Free plan, $35 per month for the Pro plan, and $99 per month for the Ultimate plan. Chatling includes features such as analytics and insights, and email lead capture, but lacks a human handover and AI email assistant capabilities.
In contrast, CoSupport AI does not provide detailed information on pricing per 1,000 tickets or chats, usage tiers, or specific features such as human handover, analytics, AI email assistance, or email lead capture. The pricing plans for CoSupport AI are also not disclosed, indicating that the pricing is likely determined on a case-by-case basis (POA - Price on Application). This lack of transparency makes it difficult to directly compare CoSupport AI's offerings with those of Chatling. Overall, Chatling provides more specific information regarding its capabilities and pricing, which may aid businesses in making more informed decisions based on their support needs and budget constraints.
| Feature | Chatling | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | POA | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Chatling pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Chatling,CoSupport AI, andMy AskAIare AI customer support tools designed to deflect support tickets by automating responses and providing insights. Each has unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Chatling, CoSupport AI, and My AskAI, offer AI customer support features. However, only CoSupport AI and My AskAI extend AI functionalities to support agents. This makes My AskAI and CoSupport AI more versatile in enhancing both customer and agent experiences.
Chatling offers a tiered pricing structure with a Free plan at $0/month, Pro at $35/month, and Ultimate at $99/month. CoSupport AI's pricing details are not provided. My AskAI offers three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with a price on application (POA). Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Chatling charges $16, while My AskAI charges $99. CoSupport AI's pricing for this metric is not provided, making it difficult to compare directly.
Chatling has usage tiers ranging from 100 chats/month on the Free plan to 20,000 chats/month on the Ultimate plan. My AskAI's tiers include 200 conversations/month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with an additional $0.10 per conversation beyond limits. CoSupport AI does not provide details on usage tiers.
My AskAI supports human handover, allowing seamless transitions from AI to human agents, a feature not available in Chatling. Both Chatling and My AskAI offer conversation analytics and insights, while CoSupport AI's capabilities in this area are not specified.
My AskAI includes an AI email assistant and email lead capture, enhancing its utility for comprehensive customer support. Chatling lacks an AI email assistant but does offer email lead capture. CoSupport AI's features in this regard are not detailed.
Chatling imposes content limits based on the plan, from 500,000 characters on the Free plan to 65,000,000 on the Ultimate plan. My AskAI offers unlimited webpages and documents across all plans, automatically updated. Chatling allows more chatbots/agents as you upgrade, while My AskAI provides one bot with two modes (public and private) for Essentials and Pro, and unlimited bots for Enterprise.
Neither Chatling nor My AskAI offers a hosted help centre. Chatling includes a chatbot flow builder, whereas My AskAI does not, focusing instead on other integrations and capabilities.
Chatling integrates with websites, knowledge bases, and various file types. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, Chatling supports platforms like Shopify and WordPress, while My AskAI integrates with a broader range of platforms, including Zendesk, Intercom, HubSpot, Slack, Teams, and more.
My AskAI is GDPR compliant, unlike Chatling, and offers various levels of support depending on the plan, ranging from web and email support to a dedicated success manager for Enterprise clients. Chatling provides 24/7 email support across all plans. CoSupport AI's compliance and support details are not provided.
Chatling offers a wide range of AI models, including various versions of GPT and Claude. My AskAI uses GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise clients. Both Chatling and My AskAI provide API access, while CoSupport AI's AI models and API access details are not specified.
In summary, My AskAI stands out with its comprehensive support features, extensive integrations, and compliance with GDPR. Its pricing structure, including a 30-day free trial, and unlimited content limits make it a strong contender in the AI customer support market.
