AI customer support features comparison:Chatlingvs Cody AI

Overview of AI Customer Support Tools

Chatling, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and provide efficient customer service. Each platform offers unique features and pricing plans tailored to different business needs.

AI Customer Support Features

All three platforms—Chatling, Cody AI, and My AskAI—offer AI customer support features aimed at reducing the burden on human support agents by handling common customer inquiries. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing the overall support experience.

Pricing Plans

Chatling offers a tiered pricing structure with Free, Pro ($35/mo), and Ultimate ($99/mo) plans. Cody AI's plans are Basic ($29/mo), Premium ($99/mo), and Advanced ($249/mo). My AskAI provides Essentials ($60), Pro ($99), and Enterprise (Price on Application) plans, with a notable 30-day free trial available on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly among the platforms. Chatling charges $16, Cody AI charges $29, and My AskAI charges $99. While My AskAI's rate is the highest, it includes comprehensive features that justify the cost.

Usage Tiers

Chatling's usage tiers range from 100 chats/month in the Free plan to 20,000 chats/month in the Ultimate plan. Cody AI offers 2,500 credits in the Basic plan up to 25,000 credits in the Advanced plan. My AskAI's tiers start at 200 conversations/month in the Essentials plan and go up to unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when needed. This feature enhances customer satisfaction by ensuring complex queries are handled by human agents.

Conversation Analytics/Insights

Both Chatling and My AskAI offer conversation analytics and insights, providing valuable data to optimize customer support. Cody AI, however, does not offer this feature, which could be a limitation for businesses seeking in-depth performance analysis.

AI Email Assistant and Lead Capture

My AskAI includes an AI email assistant and email lead capture capabilities, which are not available in Chatling and Cody AI. These features help businesses manage email inquiries efficiently and capture potential leads directly from email interactions.

Content Limits

Chatling and Cody AI impose limits on content based on their pricing tiers. My AskAI, on the other hand, offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility for businesses with extensive content needs.

Number of Chatbots/Agents

Chatling and Cody AI offer a varying number of chatbots/agents depending on the plan. Chatling ranges from 2 to 53, and Cody AI from 3 to 50. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help centre. However, Chatling includes a chatbot flow builder, a feature not present in Cody AI and My AskAI.

Integrations

All platforms support various integrations, but My AskAI stands out with a broader range of integrations, including websites, multiple file types, and popular platforms like Google Drive, Notion, Confluence, SharePoint, and more. It also integrates with a wide array of end-user platforms such as Zendesk, Intercom, HubSpot, Slack, and Teams.

Compliance and Support

My AskAI is GDPR compliant, unlike Chatling and Cody AI. None of the platforms are SOC-2 compliant. My AskAI offers tiered support, with web and email support in the Essentials plan, priority support in the Pro plan, and dedicated support including a success manager in the Enterprise plan. Chatling and Cody AI provide 24/7 email support across all plans.

AI Models and API Access

Chatling offers a variety of AI models, including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. Cody AI offers GPT-4o and Claude 3.5 Sonnet. My AskAI uses GPT-4o in the Essentials and Pro plans, with additional models like Claude and Gemini available in the Enterprise plan. All three platforms provide API access.

Conclusion

Each platform has its strengths, but My AskAI offers a comprehensive suite of features, especially beneficial for businesses needing advanced AI support capabilities, human handover, and extensive integrations. Its pricing, while higher in some aspects, includes a robust set of tools that can enhance overall customer support efficiency.