Chatling and Chatwith are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chatling offers a competitive pricing model at $16 per 1,000 tickets or chats, with three usage tiers: Free (100 chats/month), Pro (5,500 chats/month), and Ultimate (20,000 chats/month). The corresponding price plans are Free at $0/month, Pro at $35/month, and Ultimate at $99/month. Chatling includes features such as analytics and insights, as well as email lead capture, but it does not support human handover or an AI email assistant.
Chatwith, on the other hand, is priced at $24 per 1,000 tickets or chats, with three usage tiers: Free (50 messages/month), Standard (2,000 messages/month), and Business (3,000 messages/month). The price plans for Chatwith start at $0/month for the Free tier, $19/month for the Standard tier, and $59/month for the Business tier. Similar to Chatling, Chatwith provides analytics and insights and email lead capture but lacks human handover and an AI email assistant functionality.
Both platforms offer essential features for automating customer support, though Chatling provides a higher chat volume at a lower cost compared to Chatwith.
| Feature | Chatling | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $24 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs. This summary provides a detailed comparison of these three tools, focusing on their key features, pricing, and capabilities.
All three platforms—Chatling, Chatwith, and My AskAI—offer AI customer support features aimed at improving customer interaction and reducing the workload on human agents. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
Chatling offers three pricing plans: Free at $0 per month, Pro at $35 per month, and Ultimate at $99 per month. Chatwith's plans include a Free tier at $0 per month, Standard starting at $19 per month, and Business starting at $59 per month. My AskAI provides three tiers: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. Chatling charges $16, Chatwith charges $24, and My AskAI charges $99. While My AskAI's rate is higher, it offers additional features and integrations that may justify the cost for some businesses.
Chatling provides usage tiers ranging from 100 chats per month on the Free plan to 20,000 chats per month on the Ultimate plan. Chatwith's usage tiers range from 50 messages per month on the Free plan to 3,000 messages per month on the Business plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
A significant differentiator is the human handover feature. My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Chatling and Chatwith do not offer this feature, which could be a crucial factor for businesses requiring human intervention in complex scenarios.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI is the only platform among the three that offers an AI email assistant, adding another layer of automation and efficiency to customer support operations.
Email lead capture is supported by all three platforms, enabling businesses to gather potential customer information and follow up effectively.
Chatling has specific content limits based on the plan, ranging from 500,000 characters on the Free plan to 65,000,000 characters on the Ultimate plan. Chatwith's Standard and Business plans both offer 10,000,000 characters, with no specific limit on the Free plan. My AskAI provides unlimited webpages and documents across all plans, which are updated automatically.
Chatling allows up to 53 chatbots on its Ultimate plan, while Chatwith offers a maximum of 2 chatbots on its Business plan. My AskAI supports 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center, focusing instead on chatbot and AI-driven support solutions.
Chatling includes a chatbot flow builder, allowing users to create custom chatbot interactions. Chatwith and My AskAI do not offer this feature.
Chatling integrates with websites, knowledge bases, files (pdf, txt), and FAQs. Chatwith supports websites, files (PDF, DOCX, TXT), integrating with services and APIs, providing Q&A, and YouTube. My AskAI offers extensive integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), and multiple platforms such as Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Chatwith offers a broader range of integrations, including ActivePieces, Google Sheets, Zapier, Shopify, WooCommerce, Make.com, Albato, Wordpress, Webflow, Wix, Framer, Slack, Telegram, and WhatsApp. My AskAI provides integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Chatwith and My AskAI are GDPR compliant, ensuring data protection and privacy standards. Chatling does not offer GDPR compliance. None of the platforms are SOC-2 compliant.
Chatling offers 24/7 email support across all plans. Chatwith provides community support for the Free and Standard plans, with email response times varying from 72 hours to 24 hours based on the plan. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and dedicated Slack and Success Manager support for the Enterprise plan.
Chatling supports a variety of AI models including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. Chatwith uses GPT-3.5 Turbo for the Standard plan and GPT-4 for the Business plan. My AskAI utilizes GPT-4o for the Essentials and Pro plans, with the Enterprise plan offering options for GPT-4o, Claude, and Gemini models.
All three platforms provide API access, allowing businesses to integrate their AI customer support tools with other systems and customize their functionalities.
In summary, while Chatling and Chatwith offer robust AI customer support features, My AskAI stands out with additional capabilities such as AI features for support agents, human handover, AI email assistant, and extensive integrations. These features, combined with comprehensive support options and compliance with GDPR, position My AskAI as a versatile and powerful tool for businesses looking to enhance their customer support operations.
