Chatling and Chatbase are both AI customer support tools designed to deflect support tickets by automating responses and managing customer interactions. Chatling offers a tiered pricing structure with a cost of $16 per 1,000 tickets/chats. It provides three main usage tiers: Free (100 chats/month), Pro (5,500 chats/month), and Ultimate (20,000 chats/month), with corresponding price plans of $0, $35, and $99 per month. Chatling includes features like analytics/insights and email lead capture but does not offer human handover or an AI email assistant.
Chatbase, on the other hand, is priced at $25 per 1,000 tickets/chats and offers more granular usage tiers: Free (20 messages/month), Hobby (2,000 messages/month), Standard (10,000 messages/month), and Unlimited (40,000 messages/month). The corresponding price plans are $0, $19, $99, and $399 per month, with additional charges for extra message credits, chatbots, custom domains, and removing the "Powered By Chatbase" branding. Similar to Chatling, Chatbase includes analytics/insights and email lead capture but lacks human handover and an AI email assistant.
Overall, Chatling positions itself as a more cost-effective solution for higher volumes of chats, while Chatbase offers more flexibility with additional customization options and extra features for an added cost.
| Feature | Chatling | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $25 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each platform offers a variety of features and pricing plans tailored to different business needs. Here's a detailed comparison to help understand their key features, pricing, and capabilities.
All three platforms—Chatling, Chatbase, and My AskAI—offer AI customer support features, making them suitable for businesses looking to automate and streamline their customer service operations.
Chatbase and My AskAI extend their capabilities beyond customer support to include features specifically designed for support agents. Chatling, however, does not offer such features, potentially limiting its utility for comprehensive support team workflows.
Chatling offers a Free plan at $0 per month, a Pro plan at $35 per month, and an Ultimate plan at $99 per month. Chatbase's pricing is more varied, with a Free plan at $0 per month, a Hobby plan at $19 per month, a Standard plan at $99 per month, and an Unlimited plan at $399 per month. My AskAI provides an Essentials plan at $60 per month, a Pro plan at $99 per month, and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
In terms of cost efficiency for handling AI-generated tickets or chats, Chatling charges $16 per 1,000 tickets/chats, Chatbase charges $25, and My AskAI charges $99. This makes Chatling the most cost-effective option for high-volume AI interactions.
Chatling's usage tiers range from 100 chats per month on the Free plan to 20,000 chats per month on the Ultimate plan. Chatbase offers 20 messages per month on the Free plan, scaling up to 40,000 messages per month on the Unlimited plan. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
A significant feature of My AskAI is its support for human handover, a feature not available in Chatling or Chatbase. This allows a smooth transition from AI to human agents when necessary, enhancing customer experience.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature absent in both Chatling and Chatbase. This can be particularly useful for businesses looking to automate email responses.
All platforms—Chatling, Chatbase, and My AskAI—include email lead capture capabilities, aiding in lead generation and customer engagement.
Chatling's content limits range from 500,000 characters on the Free plan to 65,000,000 characters on the Ultimate plan. Chatbase offers up to 11,000,000 characters per chatbot on its paid plans. My AskAI provides unlimited webpages and documents across all its plans, which are updated automatically.
Chatling allows up to 53 chatbots on its Ultimate plan, while Chatbase offers up to 10 chatbots on its Unlimited plan. My AskAI supports one chatbot with two modes (public and private) on its Essentials and Pro plans, with unlimited chatbots available on the Enterprise plan.
None of the three platforms offer a hosted help center, which might be a consideration for businesses looking for an all-in-one solution.
Chatling includes a chatbot flow builder, a feature not available in Chatbase or My AskAI. This can be beneficial for businesses looking to create custom conversation flows.
Chatling integrates with websites, knowledge bases, and files (pdf, txt, FAQs). Chatbase supports direct text inputs, websites, files, and Google Drive, among others. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom.
Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Chatbase supports WhatsApp, Slack, WordPress, and Zapier. My AskAI offers a wide range of end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.
Both Chatbase and My AskAI are GDPR compliant, ensuring they meet stringent data protection regulations. Chatling does not offer GDPR compliance.
Chatling provides 24/7 email support across all its plans. Chatbase offers varying levels of support, from help center access on the Free plan to account manager and 24/7 support on the Unlimited plan. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and Slack and Success Manager support on the Enterprise plan.
Chatling supports a variety of AI models including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. Chatbase offers GPT-4o. My AskAI uses GPT-4o for its Essentials and Pro plans, with additional models like Claude and Gemini available for Enterprise users.
All three platforms—Chatling, Chatbase, and My AskAI—offer API access, allowing for integration with other systems and customization of their AI capabilities.
In summary, while Chatling, Chatbase, and My AskAI each have their unique strengths, My AskAI offers a comprehensive suite of features including AI email assistant, human handover, and extensive integrations, making it a versatile choice for businesses looking to enhance their customer support operations.
